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https://liveperformance.com.au/wp-content/uploads/2019/02/LPA-Policy-Complaints-Handling-and-Dispute-Resolution.pdf
4 LPA Complaints Handling and Dispute Resolution Policy Date: 4 November 2015 liveperformance.com.au LPA Policy STEP 2. The Code Reviewer will then gather the necessary facts and materials, and appoint one or more independent person(s) to consider the complaint (the Independent Reviewer)
https://cdn.liberal.org.au/pdf/Complaints%20and%20Dispute%20Resolution%20Policy%202019.pdf
for dealing with complaints and disputes, including complaints and disputes relating to the National Code of Conduct. This Policy sets out a best practice dispute resolution policy to guide State and Territory divisions in establishing, enhancing and applying their relevant processes and procedures. 12.
https://merrigong.com.au/wp-content/uploads/2019/12/Policy-017-Complaints-Handling-Dispute-Resolution-Policy.pdf
Title: COMPLAINTS HANDLING & DISPUTE RESOLUTION Policy Number: POL017 Next Review Date 01/09/2021 . POLICY STATEMENT: Merrigong Theatre Company is a member of Live Performance Australia (LPA) and is bound by the . LPA Ticketing Code of Practice (Consumer Code) and LPA Industry Code of Practice. SCOPE: This Policy applies to complaints from ...
https://www.melbournejazz.com/ticketing/complaints-handling/
The Festival has developed this policy to meet the requirements set out in Live Performance Australia’s Ticketing Code of Practice and its accompanying Complaints Handling and Dispute Resolution Policy. Customers should consult that Code in the first instance.
https://www.circuitwest.com.au/wp-content/uploads/2016/07/TX-Code-of-Practice-Dispute-Resolution-Policy-1.pdf
LPA Complaints Handling and Dispute Resolution Policy First Edition – September 2008 Who is LPA? Live Performance Australia (LPA) is the peak body for Australia’s live entertainment and performing arts industry. Established in 1917 and registered as an employers’ organisation under the
https://paca.org.au/wp-content/uploads/2018/11/LPA-Ticketing-Code-of-Practice-Industry-Code.pdf
the LPA Complaints Officer, who will deal with the Complaint in accordance with the Code and the LPA Complaints Handling and Dispute Resolution Policy. The Complaint and the Member’s response will be promptly considered by the LPA Complaints Officer who will contact the Complainant and the Member and attempt to resolve the matter.
https://qpac-umbraco-cdn.azureedge.net/media/2130/lpa_ticketing_cop_consumer_code_20151104.pdf
Complaints may also be referred to an Independent Reviewer in accordance with the Industry Code. In addition, the Executive Council may impose penalties on Members for breaches of the Code, including expulsion from LPA. For further information, please see the LPA Complaints Handling and Dispute Resolution Policy and section 2 of the Industry Code.
https://liveperformance.com.au/wp-content/uploads/2019/01/LPA-Ticketing-Code-of-Practice-Consumer-Code-Seventh-Edition-1-October-2018.pdf
Oct 01, 2018 · Complaints may also be referred to an Independent Reviewer in accordance with the Industry Code. In addition, the Executive Council may impose penalties on Members for breaches of the Code, including expulsion from LPA. For further information, please see the LPA Complaints Handling and Dispute Resolution Policy and Part B of the Industry Code.
https://aamipark.com.au/files/2012/12/LPA_Ticketing_Code_of_Practice_Consumer_Version_1_February_2012_1_.pdf
LPA Members should, where possible, include words to the following effect on Tickets: “For information regarding your rights and obligations, ask [… the Ticketing Service Provider …] for a copy of the LPA Ticketing Code of Practice and the LPA Complaints Handling and Dispute Resolution Policy.” 10.
https://www.yourcentre.com.au/content/img/DEC%20Complaints%20Handling%20Policy.pdf
Darwin Entertainment Centre Complaints Handling Policy (January 2016) Complaints handling policy Complaints Handling At the Darwin Entertainment Centre, we strive to provide you with the best customer service. Your feedback is always important to us, good or …
https://www.brightstonelaw.co.uk/complaints-handling-policy-and-procedure/
The Legal Ombudsman service is free of charge to the complainant. The ODR platform itself is free to use, but the ADR entity to which the complaint is transmitted may charge for its services. The ADR entity is responsible for informing all parties of the loss of its dispute resolution procedure. Jonathan Newman. Complaints Handling Partner
https://www.comedyfestival.com.au/files/resources/Ticketing%20COP%20Checklist_Final_20151104-1446591602.449c.pdf
• LPA Complaints Handling and Dispute Resolution Policy Code compliance is mandatory for LPA Members. The Code has been developed to be consistent with Australian Consumer Laws. There are serious penalties if you break the law. The Code is reviewed regularly, and the latest version is effective . 1 January 2016. WHAT DO I NEED TO DO TO COMPLY ...
http://cmag-and-hp.s3.amazonaws.com/heracles-production/fa6/22e/917/fa622e917e1eb30df59fb18d6b6ae015a20575e261241008efef284e9c33/CFC%20Complaint%20handling%20policyV2.0.pdf
resolution in line with Live Performance Australia (LPA) guidelines. 4. In the event that the matter cannot be resolved, this must be stated. The relevant Manager, in conjunction with the Director are to refer the matter to the LPA Complaints Officer in line with the LPA Complaints Handling and Dispute Resolution …
https://www.orpheum.com.au/ticketing-code-of-practice/
In the event that you believe that an LPA Member has not complied with the terms set out in the Code and you have not received complete satisfaction by virtue of the procedures set out above, a complaint may be made in writing to the LPA Complaints Officer in accordance with the LPA Complaints Handling and Dispute Resolution Policy (available ...
https://www.circuitwest.com.au/resource/customer-relationship-management-crm/
Many consider this code ‘best practice’ for handling ticketing complaints, information management and customer privacy. Even if you are not currently a member, your organisation may still decide to adopt a policy that adheres to these industry guideline. Please click here for the LPA Complaints Handling and Dispute Resolution Policy
http://www.dementialaw.co.uk/complaints-handling-procedure/
The firm will not charge for handling the complaint. The Legal Ombudsman service is free of charge to the complainant. The ODR platform itself is free to use, but the ADR entity to which the complaint is transmitted may charge for its services. The ADR entity is responsible for informing all parties of the loss of its dispute resolution procedure.
https://www.melbournejazz.com/policy/
We will investigate complaints, act on emails claiming unjustified exploitation of data, and take such further action as we, in our sole discretion, deem appropriate. Collection of personal information. When used in this privacy policy, ...
https://sasdaniels.co.uk/complaints-handling-policy-procedure/
Complaints Handling Policy and Procedure. ... The Platform will direct you to various Alternative Dispute Resolution (ADR) specialists who are competent to deal with complaints about legal service [e.g. www.small-claims-mediation.co.uk] however we should point out that this firm does not ordinarily use such schemes and relies upon the services ...
http://www.ombudsman.wa.gov.au/Publications/Documents/guidelines/Complaint-handling-systems-Checklist.pdf
Effective handling of complaints made to your organisation – An overview to assess their complaint handling system against the key features of an effective system. This Guideline, along with more detailed guidelines about the ... Are relevant staff given guidance or training incomplaint resolution and evidence based investigation
http://vapac.org.au/wp-content/uploads/2018/01/LPA-Presentation-Pt2.pdf
Complaints handling policy Develop Review Develop a complaints handing and dispute resolution policy for your organisation Review your complaints handling policy to ensure it’s consistent with the Ticketing Code of Practice and Australian Standards Publish Make your complaints handling policy available on your website
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