Education Queensland Complaints

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Complaints, enquiries and feedback Education and ...

    https://www.qld.gov.au/education/schools/information/contact/complaint
    Sep 04, 2018 · Information will not be distributed to any third parties unless authorised or required by law. For more information, view the Queensland Government's privacy page. Employee misconduct. The Conduct and Complaints team within Integrity and Employee Relations manages complaints about misconduct against employees of the Department of Education.

Contact us - Education

    https://education.qld.gov.au/contact-us
    Sep 11, 2019 · General enquiries, complaints and feedback for human resources, payroll, early childhood education and care, schools, creative generation, right to …

Complaints - Education

    https://education.qld.gov.au/curriculum/school-curriculum/animals-in-education/complaints
    Aug 16, 2019 · Animal welfare complaints reported to Biosecurity Queensland or RSPCA Queensland will result in an investigation by their investigators who will determine what further action is required. Schools are required to refer complaints which relate to activities that would normally require QSAEC approval to QSAEC for investigation using the Animal use ...

Customer complaints management - ppr.det.qld.gov.au

    http://ppr.det.qld.gov.au/corp/governance/Pages/Customer-complaints-management.aspx
    For customers who wish to make a customer complaint, please: • complete the form on the Queensland Government – complaints and compliments webpage • call 13QGOV (13 74 68) within Australia • call +61 7 3328 4811 (+10 hours UTC) for international callers • visiting one of QGov’s counters. For departmental staff who would like more information about the framework, policy or ...

Complaints and feedback Education and ... - Queensland

    https://www.qld.gov.au/education/international/qualifications/complaints
    Apr 21, 2017 · The complaints process for schools, TAFE, private registered training organisations (RTOs) and university or higher education providers vary as outlined below: Schools. The Department of Education Complaints Management procedure applies to complaints about Queensland Government schools and the services provided to students through them.

Compliments and customer complaints

    https://qed.qld.gov.au/contact/customer-compliments-complaints
    complaints that require investigation and escalation may take up to 90 working days or longer in some cases; complaints involving human rights issues will take up to 45 business days. For complaints involving a school or education provider, working days means school days in a school term. Review

State schools - Queensland Ombudsman

    https://www.ombudsman.qld.gov.au/how-to-complain/the-complaints-process/common-complaints/state-schools
    State schools. If you have a complaint about a state school, try and resolve the issue using the Education Queensland complaints process before contacting us.. What we can do. If you haven’t been able to resolve your complaint with Education Queensland, you can make your complaint to us.. We can also take complaints about Grammar schools as defined under the Grammar Schools Act 2016.

Complaints - Early Childhood Education and Care

    https://earlychildhood.qld.gov.au/contact-us/complaints
    If the early childhood education and care service is regulated under the Education and Care Services National Law, this request is made under the Commonwealth Freedom of Information Act 1982 (FOI Act). This would apply in the case of long day care services, kindergarten services, outside school hours care services and family day care services.

Complaints and appeals - Education Queensland International

    https://eqi.com.au/for-students/policies-procedures/complaints-appeals
    Jan 24, 2020 · Education Queensland International - Complaints & appeals process. You will find our Complaints Policy and Appeals Policy outlined in the Standard terms and conditions.. You should always try to resolve dissatisfaction with your school in the first instance.

Complaints about teacher behaviour in Qld QCT

    https://www.qct.edu.au/standards-and-conduct/complaints-against-teachers
    Complaints against teachers Many concerns about a teacher can be resolved by discussing them directly with the teacher and/or with the teacher’s supervisor or employer (for example Education Queensland or another employing authority).

Complaints - Department of Education and Training

    https://qed.qld.gov.au/working-with-us/det-induction/det/human-resources/complaints
    Jan 23, 2019 · Managing employee complaints outlines the process involved in formally making a complaint as well as the responsibilities and obligations of each party to the grievance. The Preventing workplace bullying, sexual ... (Department of Education) Queensland Government

Queensland Department of Education: A seamless enterprise ...

    https://www.pega.com/customers/queensland-department-education-platform
    "The new Customer Complaints Management System (CCMS) provides a comprehensive, enterprise solution for collecting, storing, and analyzing customer complaints. The new system, developed with the Pega Government Platform™ (PGP), provides the Queensland Department of Education with a modern, easy-to-use system that can be expanded in the future."

Customer complaints management - ppr.det.qld.gov.au

    http://ppr.det.qld.gov.au/corp/governance/Procedure%20Attachments/Customer%20complaints%20management/Customer-complaints-management.pdf
    Some complaints received by the department are not customer complaints and need to be managed in a different way. Refer to the Excluded complaints factsheet for additional information. Complaints about harm, or risk of harm, to a student attending a state school must be dealt with in accordance with the Student protection procedure.

You have a complaint about a private education or training ...

    https://www.ombudsman.qld.gov.au/how-to-complain/make-a-complaint/out-of-jurisdiction-categories/private-education-and-training-providers
    You have a complaint about a private education or training provider... We cannot help you with your complaint but there is another organisation that may be able to help you.

Complaints and compliments Queensland Government

    https://www.complaints.services.qld.gov.au/
    Feb 07, 2018 · Complaints and compliments. Your feedback helps the Queensland Government deliver quality services. Online feedback form * I would like to ...

Complaints - Department of Education

    https://www.education.wa.edu.au/complaints
    Staff misconduct complaints. If you would like to make a complaint relating to a staff member’s behaviour or conduct you can contact Standards and Integrity. Standards and Integrity Directorate. T: 9264 4740 E: [email protected]. Service delivery complaints

Complaints Tertiary Education Quality and Standards Agency

    https://www.teqsa.gov.au/complaints
    TEQSA accepts complaints about Australian higher education providers to gather information that assists us in the regulation of the sector. However, we can only accept certain types of complaints about registered higher education providers. What TEQSA can accept complaints about. A higher education provider’s compliance with the:

Customer complaints - Department of Education - Datasets ...

    https://www.data.qld.gov.au/dataset/customer-complaints-department-of-education-and-training
    2016-17 Customer complaints - Department of Education and Training XLSX. Details of the departments performance against the measures identified in... 2015-16 Customer complaints - Department of Education and Training CSV Popular. Details of the departments …

Human rights complaints For government Queensland ...

    https://www.forgov.qld.gov.au/human-rights-complaints
    Jan 09, 2020 · Agency complaints policy and procedure must be consistent with human rights law and help address human rights complaints. See A Guide to Handling Human Rights Complaints (PDF, 908 KB) for help: embedding human rights considerations into existing complaints processes; addressing human rights complaints.

Parental Complaints - Department of Education and Skills

    https://www.education.ie/en/Parents/Information/Complaints-Bullying-Child-Protection-Discrimination/Parental-Complaints.html
    Under section 9 of the Act, the Ombudsman for Children can investigate complaints relating to the administrative actions of a school recognised by the Department of Education and Skills provided the complainant has firstly and fully followed the school’s complaints procedures.



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