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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.england.nhs.uk/contact-us/complaint/
If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. If your complaint is about services such as hospital care, ... (PHSO) which makes final decisions on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance Updated 14 October 2015 ... If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. ... Contact your ...Author: Department of Health And Social Care
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
http://www.healthscotland.scot/contact-us/comments-and-complaints
GPs, hospitals and other healthcare services ... NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. ... For more information on the complaints process, download the public facing model Complaints Handling Procedure.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
https://www.ombudsman.wales/fact-sheets/health-nhs-complaints-general-information/
This Fact sheet is about complaints about the NHS in Wales, other than complaints about primary care (e.g. GPs, dentists, pharmacies) and continuing care. Please see the separate fact sheets for information on these topics. It should be read together with the general information booklet about our service.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology. You will also receive an explanation of any lessons learned or changes that will ...
https://www.dailymail.co.uk/health/article-2050225/NHS-complaints-GPs-ban-patients-following-trivial-disagreements.html
Oct 18, 2011 · The report also warned that hospitals, GP surgeries and other NHS services were failing properly deal with complaints. The Ombudsman added that …
https://digital.nhs.uk/news-and-events/news-archive/2017-news-archive/number-of-written-complaints-about-nhs-increases-4-9-per-cent
Sep 14, 2017 · The report, entitled Data on Written Complaints in the NHS, 2016/17, shows numbers of complaints about both primary and secondary care. It shows a 9.7 per cent increase in written complaints to GP and dental practices 4 compared with the previous year. In 2016/17, there were 90,600 primary care complaints, up from 82,600 in 2015/16. 5
https://www.citizensadvice.org.uk/scotland/health/nhs-healthcare-s/nhs-complaints-s/
The NHS complaints procedure. The flowchart below explains the stages in the NHS procedure and how the NHS will deal with your complaint. Stage one: early resolution. The complaints procedure is the same for GPs, opticians, dentists, hospitals, and any other care given by the NHS. In all cases the focus is on early and local resolution where ...
http://healthwatchbury.co.uk/resources/consumer-guides-to-making-complaints-about-health-and-social-care/complaints-about-gps/
GPs aren’t usually responsible for out-of-hours services – see below. At every GP surgery, there has to be a procedure to deal with complaints, and someone who is responsible for dealing with complaints. NHS England. NHS England is responsible for a GP’s contract and making sure that GPs carry out the terms of their contracts.
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · NHS complaints procedure. This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice; addresses some of the concerns GPs and practices may have about the way the complaints system operates
https://www.theguardian.com/healthcare-network/views-from-the-nhs-frontline/2015/jul/06/nhs-patients-complain-better-care
Jul 06, 2015 · It's a dirty little secret of the NHS, but patients who complain get better care We deny it to each other, but as soon as a patient complains, a state of complete panic sets in among the ward ...
https://sbuhb.nhs.wales/about-us/complaints-feedback/complaints/
Members of the council regularly visit hospitals and GP surgeries within the health board's area to ensure that people in the area are receiving good services from the NHS. Monitoring the quality of services is achieved by: Assisting and advising people who wish to make complaints about NHS services
https://www.theguardian.com/society/2011/jul/29/gps-missing-serious-illnesses
Jul 29, 2011 · The GMC says that out of the 7,000-plus complaints in 2009, there were 4,722 in which the doctor's specialty could be identified, meaning that complaints about GPs represented about 45% of …
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
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