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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
Your feedback is important in making sure that the NHS provides the best service it can. Some problems can be dealt with on the spot if you’re comfortable raising them informally with staff. If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you.
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · NHS complaints procedure. This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice; addresses some of the concerns GPs and practices may have about the way the complaints system operates
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
The complaints process. The NHS Constitution guarantees your right to complain. You have the right to have your complaint investigated properly and you can take it to the Parliamentary and Health Service Ombudsman if you’re not satisfied with the way in which the NHS has dealt with it.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
When a complaint is made about a service such as a GP, dentist or pharmacy, we will also require specific consent to share the complaint with that service in order to investigate it. It will speed up the process if you include the following line in your complaint: ... NHS England will acknowledge all complaints no later than the third working ...
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance ... where you received the NHS service, for example your hospital, GP surgery or dental surgery ... citizens’ advice bureau for support with complaints about the NHS ...Author: Department of Health And Social Care
https://sbuhb.nhs.wales/about-us/complaints-feedback/complaints/
Members of the council regularly visit hospitals and GP surgeries within the health board's area to ensure that people in the area are receiving good services from the NHS. Monitoring the quality of services is achieved by: Assisting and advising people who wish to make complaints about NHS services
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS inform is Scotland’s national health information service. Its aim is to help people in Scotland make informed decisions about their own health and the health of the people they care for. ... Visit NHS inform to complain about a GP, pharmacy, dentist or hospital in Scotland . ... For more information on the complaints process, download the ...
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
complaints about a GP practice If you are unhappy with the treatment or service you, a family ... you can raise the issue with NHS England instead. For information on making a complaint to NHS England, visit: www.england.nhs.uk. Top five tips for making a complaint to your GP
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers).
https://digital.nhs.uk/about-nhs-digital/contact-us/feedback-and-complaints
We can only deal with complaints about the work, staff, and levels of service provided by NHS Digital. We can't deal with: complaints about government policy on health and social care; complaints about hospitals, GP practices, and other NHS services; complaints about social care services
https://www.e-lfh.org.uk/programmes/complaints-handling/
About the Complaints Handling programme. The NHS Constitution, along with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, provide a right for patients to provide feedback, comments, raise concerns and make complaints.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/who-you-can-go-to-when-you-have-a-problem-with-the-nhs/complaining-to-nhs-england-about-procedures-or-services-they-commissioned/
NHS England will use the same NHS complaints procedure that your GP or the CCG would use. If the complaint involves more than one NHS body, they will decide which is the most appropriate body to take the lead in co-ordinating the complaint and communicating with you about it.
https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
the NHS ; the NHS complaints procedure, including how to get independent help if you want to make a complaint ; ... You can also ask your GP surgery, hospital or phone NHS 111 for details of your nearest PALS. Making a complaint. If you're not happy with an NHS service, you can make a complaint. You should complain to the person or organisation ...
https://www.bma.org.uk/advice/employment/complaints/complaints-in-primary-care
Dec 07, 2018 · Complaints made to NHS England will be dealt with only through the complaints procedure if the complainant agrees to share the details of the complaint with the practice. A complaint must be made within 12 months of the date of the event that is the subject of the complaint or the date that the matter came to the complainant's attention.
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