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https://gov.wales/social-services-complaints-procedure
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https://gov.wales/sites/default/files/publications/2019-05/a-guide-to-handling-complaints-and-representations-by-local-authority-social-services.pdf
Everyone who makes a complaint about social services in Wales has a right to be listened to properly and to have their concerns resolved quickly and effectively. Local authorities must learn from these concerns and use the experience to improve services for everyone who uses them.
https://gov.wales/social-care
A summary of the Social Services and Well Being (Wales) Act 2014 and how it affects health and care services. The law on care and support: factsheets. How the Social Services and Well Being (Wales) Act 2014 affects people who need care and support and those caring for them.
https://www.citizensadvice.org.uk/wales/family/children-and-young-people/child-abuse/local-authority-involvement/complaints/complaints-about-social-services-in-wales-children-services-w/
Complaints about social services in Wales - children services This advice applies to Wales Print If you are unhappy about the service you've had from your local authority social services department, you can complain. This page tells you what to think about when you are deciding what to do.
https://www.carmarthenshire.gov.wales/home/council-services/social-care-health/social-care-services-complaints-compliments/
Any member of the public, including a child, who has received, or was entitled to receive a social care service provided by Carmarthenshire County Council or a service commissioned by the Council, may make a complaint. You may make a complaint on behalf of someone else, where that person: Is a child; Has requested you to act on their behalf
https://gov.wales/written-statement-social-services-complaints
Nov 14, 2013 · A key issue that the consultation considered was how the social services process could be brought closer into line with the All Wales Model Concerns and Complaints Policy developed by the Complaints Wales Group and particularly with the process in place for the NHS Putting Things Right.
https://www.citizensadvice.org.uk/wales/family/looking-after-people/social-services-complaints-w/social-services-complaints-who-can-use-the-complaints-procedure-w/
If you are an adult, you can use the complaints procedure about a service if both the following apply: the LA has a power or a duty to provide or arrange a service for you the LA is aware of your need, or possible need, for such a service.
https://www.citizensadvice.org.uk/wales/family/looking-after-people/social-services-complaints-w/
Who can use the local authority's complaints procedure to complain about children's services or adults' services. When can you use the complaints procedure What social services you can complain about using the local authority complaints procedure and the time limits for making a complaint.
http://www.legislation.gov.uk/wsi/2014/1794/contents/made
These Regulations revoke and replace the Social Services Complaints Procedure (Wales) Regulations 2005 (“the 2005 Regulations”) and introduce a new procedure which makes provision for complaints to local authorities about the exercise of their social services functions, with the exception of certain functions capable of being considered as representations under the Children Act 1989 and under the …
https://www.ombudsman.wales/
Nick Bennett, Public Services Ombudsman for Wales By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.
https://www.citizensadvice.org.uk/wales/family/looking-after-people/social-services-complaints-w/social-services-complaints-using-the-complaints-procedure-w/
You can make your complaint to anyone who works for social services. They must record the complaint and inform the local authority's (LA) Complaints Officer. Your complaint doesn't have to be in writing. If you complain by telephone or in person, you should keep a note of what was said.
https://socialcare.wales/fitness-to-practise/raising-a-concern
Concerns we can’t look at. a concern about an organisation (you should contact Care Inspectorate Wales) CIW website. a concern that happened more than five years ago, unless there are public …
https://socialcare.wales/cms_assets/file-uploads/Social-Care-Wales-Complaint-Form.docx
Complaint Form. This form should be completed if you are dissatisfied with any service provided by Social Care Wales and wish the matter to be investigated further.
https://en.powys.gov.uk/media/9290/Social-Services-Complaints-Leaflet/pdf/Complaints_FEB2019_EN.pdf?m=1550155983970
a letter from the Director of Social Services setting out the council’s views, actions and comments. If you are not satisfied with the report - or the department’s response you can exercise your right to ask the Public Service Ombudsman for Wales to look into your complaint. The address is: Public Services Ombudsman for Wales,
https://law.gov.wales/publicservices/social-care/?lang=en
The laws on social care changed in Wales on 6 April 2016. The Social Services and Well-being (Wales) Act 2014 makes important changes to the way social services are delivered, primarily through promoting people’s independence to give them stronger voice and control.
https://www.ombudsman.wales/fact-sheets/social-services-protection-of-vulnerable-adults/
Look at a complaint that an adult at risk has suffered injustice as a result of failure in service or a failure in administration by a Social Services authority in Wales; Look at a complaint about whether Social Services has followed the statutory adult safeguarding procedure and the statutory Social Services complaint procedure; Look at a ...
https://law.gov.wales/publicservices/social-care/complaints-and-commissioners/?lang=en
These are: the Representations Procedure (Wales) Regulations 2014 (S.I. 2014/1795) for children, and the Social Services Complaints Procedure (Wales) Regulations 2014 (S.I. 2014/1794) for adults. The office of the Children’s Commissioner for Wales was established by the Care Standards Act 2000 (see Part V) and its principal aim is to ...
https://www.ombudsman.wales/making-a-complaint/
Making A Complaint . ... What We Do When We Get Your Complaint About A Public Body In Wales. What We Do When We Get Your Complaint About A Local Authority Member’s Conduct. Factsheets. Complaint About Independent Care Providers. Egress Switch Secure Email. Tawel Fan – Frequently Asked Questions Back . Public Services Ombudsman for Wales 1 ...
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