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https://www.actewagl.com.au/About-us/Contact-us/Compliments-and-complaints/Complaints-handling-procedure.aspx
When ActewAGL receives a complaint it will be registered and immediately assigned to a complaints officer to arrange investigation, action and resolution. As promptly as possible, ActewAGL will acknowledge your complaint and subsequently provide a response within 20 business days.
https://www.actewagl.com.au/
ActewAGL is the ACT’s leading electricity and gas provider. For more than 100 years ActewAGL has supplied safe, reliable and sustainable energy solutions to the Canberra and surrounding NSW region.
https://www.actewaglenergyshop.com.au/contact-us/
https://www.productreview.com.au/listings/actewagl
I have a current gas and electricity account with actewagl and noticed that I have been issued 4 estimated gas bills over the last year. When I called, I was put on long holds, customer service officers didn't know what they were talking about and were not willing to …2/5(32)
https://www.servicesaustralia.gov.au/individuals/contact-us/complaints-and-feedback
DHS Complaints and Feedback Reply Paid 7800 Canberra BC ACT 2610 Child Support Child Support Complaints and Feedback Reply Paid 9815 Melbourne, Vic 3001. Please keep in mind, if you provide feedback or complaints to us in writing, it may take us longer to respond. What we need from you. Please be clear, factual, and tell us the outcome you ...
https://apps.treasury.act.gov.au/__data/assets/word_doc/0003/474744/ACTEW-Review-Issues-Paper.doc
ACTEW Corporation Limited (“ACTEW”) was established in 1995 as the successor body to the ACT Electricity and Water Authority. ACTEW is a wholly publicly owned corporation incorporated under and subject to the Corporations Act 2001 (Cth). It is also a corporation subject to the provisions of the Territory-owned Corporations Act 1990 (ACT).
https://www.agl.com.au/contact-us
Have some questions or just need a bit of help? Find the answers you're looking for from common topics or options to contact us.
https://au.linkedin.com/in/lisa-quinn-1aa3b741
Manage the ACTEW Water call centre Analysis of customer contact and complaint trends to reduce complaints and turn-around times Coordination of customer feedback programs Crisis management Reputation management Relationship and Contract ManagementTitle: Manager Customer and …
https://www.choice.com.au/shopping/shopping-for-services/utilities/articles/actewagl
1107 (0.6%) of ActewAGL's customers made complaints against the company in 2018/19, according to the Australian Energy Regulator's data. Only 42% of customer service calls made to ActewAGL in 2017/18 were answered within 30 seconds. The average wait time for a …
https://www.productreview.com.au/listings/actewagl?page=2
Actew AGL is the worst service provider I have to deal, and I lived in three states before coming to ACT. They regularly overestimate my bill, then underestimate, over charge the service connection fee (People please read the Schedule of fee whenever they charge you something!) Their online account is hopeless and still in stone age time.2/5(32)
https://www.iconwater.com.au/My-Home/Emergencies-Faults-and-Outages.aspx
Burst water mains . If you see water running from public land or a roadway, it could be a burst water main, please call Icon Water's faults and emergencies team on 02 6248 3111.
https://my.actewagl.com.au/Register?ReturnUrl=
If you believe that a transaction recorded in the self-service platform is wrong or unauthorised, please notify us immediately. We are committed to resolving any disputed transaction as soon as reasonably possible using our Complaints Handling Procedure available on our website at www.actewagl.com.au. Internet/Software requirements of the customer
https://forums.whirlpool.net.au/archive/476117
May 24, 2006 · I actually work for ActewAGL and TransACT. They are a reputable company who cares for its customers. If you have a problem with your bundle, please contact our complaints area by ringing 131493 and asking for complaints. They will investigate your complaint and try to resolve your issues.
https://www.actewaglenergyshop.com.au/
ActewAGL Energy Shop offers a range of energy-efficient heating, cooling and hot water systems in Canberra. Our large and modern showroom showcases the latest products from a range of leading brands including Daikin, Rheem, Rinnai and Brivis.
https://the-riotact.com/so-why-are-greenchoice-customers-paying-a-carbon-tax/79646
The SMH has an intriguing story on complaints to the Australian Competition and Consumer Commission by Canberra Greenchoice customers who are being hit with a carbon tax despite paying through the nose for years for supposedly carbon free electricity:. ActewAGL retail general manager Ayesha Razzaq said the utility was aware the ACCC was watching companies and “we are certain …
https://www.evoenergy.com.au/
Evoenergy is your electricity and gas distributor based in the Australian Capital Territory. Our crews provide 24-7 emergency response and year round maintenance.
https://www.iconwater.com.au/~/media/Files/Icon%20Water/Key%20Publications/Water%20and%20Sewerage%20Non%20Technical%20Report%202010_11.ashx?dl=true
WATER SUPPLY AND SEWERAGE SERVICES: 2010-11 COMPLIANCE AND PERFORMANCE REPORT – NON-TECHNICAL ACTEW CORPORATION LIMITED Page 3 of 26 June 2011 INTRODUCTION Under Section 25 (2) (d) of the Utilities Act 2000 (Utilities Act), utilities are required to report to the Independent Competition and Regulatory Commission (ICRC) each financial year on the …
http://www.legislation.act.gov.au/ni/2008-553/current/pdf/2008-553.pdf
This is Schedule 1 to the Utilities (Variation of Terms – ACTEW Corporation Standard Customer Contract) Approval 2008, NI2008-553 Authorised by the ACT Parliamentary Counsel—also accessible at www.legislation.act.gov.au 2 TERMS Enquiries and complaints 1.1 (a) Enquiries in relation to water and sewerage services should be directed as ...
https://apps.treasury.act.gov.au/__data/assets/pdf_file/0009/496863/ACTEW-Review-Submission-HRC.pdf
Discrimination Commissioner, I promote the rights of people to be free from unlawful discrimination and promote human rights education in the community. I also advise government on tlie operation of the ACT . Human Rights Act 2004. As the Review's Issues Paper notes, ACTEW is subject to the provisions of the Discrimination Act 1991.
https://www.aer.gov.au/system/files/AER%20Retail%20Report%20Retailer%20report%20cards%202017-18.pdf
AVERAGE CALL WAIT TIME COMPLAINTS TO RETAILER 37 seconds National average: 44 seconds 5.2% of customers National average: 3.2% of customers National customers QLD, NSW, ACT and SA RESIDENTIAL SMALL BUSINESS 1 378 777 Electricity 22% Market share 826 589 Gas 40% Market share 115 706 Electricity 18% Market share 23 099 Gas 31% Market share AGL
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