Complaints Actewagl

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Complaints handling procedure About Us - actewagl.com.au

    https://www.actewagl.com.au/About-us/Contact-us/Compliments-and-complaints/Complaints-handling-procedure.aspx
    When ActewAGL receives a complaint it will be registered and immediately assigned to a complaints officer to arrange investigation, action and resolution. As promptly as possible, ActewAGL will acknowledge your complaint and subsequently provide a response within 20 business days.

Compliments and complaints - ActewAGL

    https://www.actewagl.com.au/About-us/Contact-us/Compliments-and-complaints.aspx
    Compliments and complaints. At ActewAGL we value our customers and appreciate your feedback. We want to hear from you if you have received exceptional service or if you have comments or suggestions as to how we can improve our service and products.

ActewAGL ProductReview.com.au

    https://www.productreview.com.au/listings/actewagl
    I have a current gas and electricity account with actewagl and noticed that I have been issued 4 estimated gas bills over the last year. When I called, I was put on long holds, customer service officers didn't know what they were talking about and were not willing to …2/5(32)

Self-service Platform - ActewAGL

    https://my.actewagl.com.au/Register?ReturnUrl=/MyProfile
    The self-service platform is a service offered by ActewAGL for you to manage your ActewAGL Electricity, Gas, and/or ActewAGL appliance pay off accounts (“ActewAGL Accounts”) and your Icon Water accounts. To be eligible to register you must be: An ActewAGL Electricity, Gas and/or appliance pay off customer; An Icon Water Customer; or

Contact Us - ActewAGL Energy Shop

    https://www.actewaglenergyshop.com.au/contact-us/

ActewAGL Review - Energy Score & Rating - CHOICE

    https://www.choice.com.au/shopping/shopping-for-services/utilities/articles/actewagl
    1107 (0.6%) of ActewAGL's customers made complaints against the company in 2018/19, according to the Australian Energy Regulator's data. Only 42% of customer service calls made to ActewAGL in 2017/18 were answered within 30 seconds. The average wait time for a …

Contact us - Evoenergy

    https://www.evoenergy.com.au/about-us/contact-us
    Post: Network Complaints, GPO Box 366, Canberra ACT 2601. For more information regarding how we handle complaints refer to our complaints handling procedure. Claims. If you have experienced loss or damage as a result of Evoenergy’s business activities, you may be …

Most Complained About Energy Companies Revealed – Canstar Blue

    https://www.canstarblue.com.au/electricity/energy-complaints/
    Our next largest complaint falls under the ‘other’ category. This includes complaints about customer service, privacy issues, failure to respond to complaints and health & safety issues. There were very few complaints about the marketing practices of energy companies. There were also relatively few issues regarding the timeliness of transfers.

Evoenergy Home - Evoenergy

    https://www.evoenergy.com.au/
    Evoenergy is your electricity and gas distributor based in the Australian Capital Territory. Our crews provide 24-7 emergency response and year round maintenance.

Horror stories of ActewAGL billing practices abound The ...

    https://the-riotact.com/horror-stories-of-actewagl-billing-practices-abound/196270
    Sort it out ActewAGL !! If you are talking gas you of course mean sort it out Jemena. Whilst ActewAGL is the owner of both the electric and gas distribution networks in the ACT, Jemena (a 25% partner in ActewAGL) still nominally maintains responsibility for the gas network including meter reading.Author: Roger Allnutt

ActewAGL (page 2) ProductReview.com.au

    https://www.productreview.com.au/listings/actewagl?page=2
    lated to the complaints team... who then escalated to the harder-nose complaints leader when they couldn't provide a straight answer. But prior to being passed on the 1st complaints did say that there is a daily charge of 66cents a day regardless if the gas is switched on or not.2/5(32)

Complaints about Greenchoice plan

    https://www.smh.com.au/environment/sustainability/complaints-about-greenchoice-plan-20120809-23xdo.html
    The Australian Competition and Consumer Commission has received complaints that ActewAGL is charging the carbon tax on its Greenchoice scheme, an economist says. Complaints about Greenchoice plan ...

REVIEW OF INSTITUTIONAL ARRANGEMENTS FOR ACTEW …

    https://apps.treasury.act.gov.au/__data/assets/word_doc/0003/474744/ACTEW-Review-Issues-Paper.doc
    REVIEW OF INSTITUTIONAL ARRANGEMENTS FOR ACTEW CORPORATION LTD (ACTEW) ISSUES PAPER. July 2013 Table of Contents ... It also holds the interests in both the energy retail and distribution partnerships that form the ActewAGL joint venture. ... In 2010-11, ACTEW also received more complaints than the industry average with respect to water and ...

Kirsty Levings - Senior Legal Compliance Officer ...

    https://au.linkedin.com/in/kirsty-levings-88751393
    The Customer Liaison Supervisor maintains the resolve, investigation, reporting, staffing and regulatory requirement associated with all customer complaints relating to …Title: Legal Compliance Officer at …

I got tricked by ACTEWAGL bundling deal! - Regional/Remote

    https://forums.whirlpool.net.au/archive/476117
    May 24, 2006 · I actually work for ActewAGL and TransACT. They are a reputable company who cares for its customers. If you have a problem with your bundle, please contact our complaints area by ringing 131493 and asking for complaints. They will investigate your complaint and try to resolve your issues.

ActewAGL chief apologises after 32,500 customers hit by ...

    https://www.canberratimes.com.au/story/6034438/actewagl-chief-apologises-after-32500-customers-hit-by-gas-bill-adjustments-in-september-quarter-last-year/
    Apr 06, 2017 · Figures from ActewAGL also show the utility received some 2600 direct complaints during the September quarter last year, or about 900 more complaints than usual. ...Author: Daniel Burdon

ActewAGL Looking for a Higher Discount & Cheaper Rate ...

    https://electricitymonster.com.au/electricity-company/actewagl/
    ActewAGL is an electricity and gas retail company, with its head office in Canberra. The company was founded in 2000, as a joint-venture between famed retailer AGL and the ACTEW Corporation, owned by the ACT state government.

Ombudsman complaints FY19 Sustainability Data Centre

    https://www.2019datacentre.agl.com.au/customers/ombudsman-complaints
    Reported figures represent complaints to the various state Energy & Water Ombudsman Offices that are provided to AGL for resolution. Enquiries, complaints referred to other agencies or instances where the customer has been advised by the Ombudsman to contact AGL directly are not included. ActewAGL complaints are excluded.

Contact Us by Phone, Email or Live Chat Dodo

    https://www.dodo.com/contact-us
    Looking for ways to get in touch with us? We’ve listed all available contact channels you can use for any of your account enquiries. Remember that you can take advantage of our Dodo Live Chat service or Online Support Form if you prefer not to pick up the phone.

Lisa Quinn - Branch Manager Customer and Community Affairs ...

    https://au.linkedin.com/in/lisa-quinn-1aa3b741
    ActewAGL Water Division is now known as ACTEW Water. The key services include (and not limited to): • the management of customer communication, complaints management, call centre, shopfront and reputation management processes and strategy;Title: Manager Customer and …



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