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https://www.cbp.gov/travel/customer-service/handle-complaints
U.S. Customs and Border Protection currently has in place four primary programs to address and respond to customer complaints and compliments. They are the Passenger Service Representatives, Comment Cards, CBP INFO Center, and a program where port directors and supervisors personally respond to telephone and verbal complaints.
https://help.cbp.gov/s/complaints
My complaint is related to my experience arriving in or departing from the United States My complaint is related to my experience with a U.S. Customs and Border Protection Officer at an airport, seaport or land border port of entry My complaint is related to my experience with an agent while traveling through an interior U.S. Border Patrol Checkpoint My complaint is related to my experience at ...
https://www.cbp.gov/about/eeo-diversity/complaint-process
Regarding complaints against CBP, mediation may be requested at either the informal or formal stages. When mediation is elected during informal counseling, the counseling period is extended to 90 days. Informal EEO Complaint Process Resources: CBP EEO Regulatory Poster
https://www.flyertalk.com/forum/checkpoints-borders-policy-debate/1684275-complaint-against-cbp-worthwhile-not.html
Checkpoints and Borders Policy Debate - Complaint against CBP - worthwhile or not? - I arrived at BOS last night - upon getting to the baggage claim I turned on my phone as I was waiting a call from my ride. My phone rang as I was walking to the desk where you show your Global Entry receipt. I answered - …
https://www.americanimmigrationcouncil.org/research/still-no-action-taken-complaints-against-border-patrol-agents-continue-go-unanswered
“No action” was the outcome of many complaints against Border Patrol agents that alleged serious misconduct, such as running a person over with a vehicle, making physical threats, sexually assaulting a woman in a hospital, and denying medical attention to children. The number of complaints filed varied widely by location.
https://www.usatoday.com/story/news/nation/2014/05/07/report-border-patrol-ignores-complaints-against-agents/8797309/
May 07, 2014 · Out of 809 complaints of abuse filed against Border Patrol agents from January 2009 to January 2012, only 13 resulted in any kind of action by the …
https://www.cbsnews.com/news/complaints-about-border-employee-conduct-discrimination-increased-as-trump-took-office/
Apr 23, 2018 · Complaints against U.S. Customs and Border Protection about employee conduct, discrimination, frequent searches and fines and detention increased in the first six months of the Trump ...
https://www.dhs.gov/sites/default/files/publications/DHS%20Complaint%20Avenues%20Guide_April%202015.pdf
complaints involving DHS employees or programs, alleged violations of civil rights and civil liberties, ... Violation of the Violence Against Women Act/T Visa/U Visa confidentiality requirements or other ... (CBP) employees can be sent to the Joint Intake Center (JIC). Allegations of misconduct received by the JIC are screened by the OIG and ...
https://www.eeoc.gov/federal/reports/fsp2009/dhs.cfm
Of the 1,457 complaints filed at DHS, 194 contained allegations of race (Black/African American) discrimination, 93 contained allegations of race (White) discrimination, 27 contained allegations of race (Asian) discrimination, 6 contained allegations of race (American Indian/Alaska Native) discrimination, 88 contained allegations of color ...
https://www.cairflorida.org/newsroom/press-releases/720-cair-fl-files-10-complaints-with-cbp-after-the-agency-targeted-and-questioned-american-muslims-about-religious-and-political-views.html
(Tampa, FL - 1/18/2017) CAIR-Florida, the state's largest Muslim civil rights and advocacy organization announced the filing this week of 10 complaints with the U.S. Customs & Border Protection Agency (CBP), the Department of Homeland Security (DHS), and the Department of Justice (DOJ), reporting the systematic targeting of American-Muslim citizens for enhanced screening by CBP.5/5(1)
https://immigrationforum.org/article/department-homeland-security-complaint-process/
Jul 05, 2011 · In addition, the CRCL is the most transparent and will notify the complainant throughout the process. If confused about filing a complaint about CBP directly with them or with the Joint Intake Center, the best option would probably be to file it with CBP directly. The new CBP process includes a response mechanism that is not apparent with the JIC.
https://www.dhs.gov/data-complaints-received
The Office for Civil Rights and Civil Liberties (CRCL) investigates and resolves civil rights and civil liberties complaints filed by the public regarding Department policies or activities, or actions taken by Department personnel. Data below reflects complaints received by the Department from 2011 to the present. (Find more information on complaints data for FY 2003-2010 here.)
https://www.flyertalk.com/forum/checkpoints-borders-policy-debate/1684275-complaint-against-cbp-worthwhile-not-2.html
Checkpoints and Borders Policy Debate - Complaint against CBP - worthwhile or not? - Originally Posted by jphripjah For what it's worth, they can absolutely identify the officer in question. Every time you are referred to secondary inspection, an electronic report is created identifying the …
https://abcnews.go.com/US/complaints-border-officers-engaged-pattern-egregious-abuse-minors/story?id=49845697
Sep 14, 2017 · Complaints: Border officers engaged in pattern of 'egregious' abuse against minors Minors have filed hundreds of formal complaints of mistreatment.
https://www.cato.org/publications/policy-analysis/border-patrol-termination-rates-discipline-performance-problems-signal
Nov 02, 2017 · Despite the high number of allegations recorded by the GAO, a mere 349 complaints were filed against all Border Patrol agents stationed in the …
https://www.elpasotimes.com/story/news/immigration/2019/11/19/el-paso-group-promotes-department-homeland-security-ombudsman-handle-complaints-border-agencies/4233455002/
Nov 19, 2019 · El Pasoans in Washington push for ombudsman focusing on complaints against border agencies. A delegation of El Pasoans is drumming up support for U.S. Rep. Veronica Escobar's bill to …Author: Lauren Villagran
https://www.usa.gov/complaints-by-product
Consumer Complaints by Product Type. Learn how to submit a complaint about problems with specific products and services. Banks and Lender Complaints. Learn how to complain about a problem with a bank or a lending company, such as a mortgage provider. Car Complaints. Find out what to do when you want to complain about a defective car.
https://www.azcentral.com/story/news/arizona/politics/2014/05/07/report-border-patrol-ignores-complaints-agents/8796145/
Out of 809 complaints of abuse filed against Border Patrol agents from January 2009 to January 2012, only 13 resulted in any kind of action by the CBP. Two complaints led to court action and one ...
https://holdcbpaccountable.org/2014/02/06/ftca-administrative-complaints-against-united-states-filed-31213/
FTCA Administrative Complaints Against the United States (filed Mar. 12, 2013) On various dates in early 2013, four women were apprehended at the United States Texas border by Customs and Border Protection (CBP) agents. After being apprehended, they were taken by CBP to what the agents called a “hielera,” which is Spanish for “icebox” or…
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