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https://www.cbsa-asfc.gc.ca/contact/com-eng.html
Oct 10, 2019 · Complaints will be handled in an efficient, professional and impartial manner. Tell us when you think we could have done better. The CBSA takes all complaints very seriously and will respond directly to your concerns. For more information on the CBSA complaints process, please visit our Frequently Asked Questions and Service Standards.
https://www.canada-usblog.com/2016/09/22/how-to-file-a-complaint-against-the-canada-border-services-agency/
Sep 22, 2016 · In writing this blog post, we are not advocating filing baseless, frivolous, vexatious and retaliatory complaints against Canada Border Services Agency (“CBSA”) officers. However, we have learned from the experience of our clients that some legitimate complaints arise from time-to-time.
https://o.canada.com/news/cbsa-airport-agents-harassment-humiliation
Jul 08, 2013 · Dozens of travellers arriving home at Ottawa International Airport have filed complaints about rude treatment and harassment by Canada Border Services Agency officers, including one who allegedly asked a young woman if she was menstruating.
https://www.theglobeandmail.com/canada/article-cbsa-faced-more-than-100-founded-complaints-of-misconduct-by-border/
Sep 04, 2018 · While total number of complaints through the CBSA’s website is less than one tenth of one per cent, CBSA faced more than 100 ‘founded’ complaints of misconduct by border officers in 2017.
https://cbsa-asfc.gc.ca/contact/faq-eng.html
Sep 30, 2013 · The Canada Border Services Agency would like to hear about your experience with us. The feedback form is to be used to submit a compliment, comment or complaint about the service you received or about a specific program. If you have a general question for the CBSA, and not a compliment, comment or complaint, please refer to our Contact Us page ...
https://vancouversun.com/news/local-news/former-cbsa-officer-files-lawsuit-over-interrogation-following-sex-harassment-complaint
Nov 25, 2019 · She says she filed a formal complaint of sexual harassment and bullying in October 2016, one of several employees to make formal complaints, and CBSA …
https://www.cbc.ca/news/canada/cbsa-files-abuse-atip-1.4999473
The database provides a rare glimpse into how one of the largest policing bodies in the country handles complaints against its own. The CBSA remains the only major law enforcement body that has no ...Author: Diana Swain
https://globalnews.ca/news/4425464/canadian-border-guard-complaints-report/
Sep 04, 2018 · The total number of complaints through the CBSA’s online “Compliments, Comments and Complaints” website remains at less than a tenth of …
https://globalnews.ca/news/6217038/cbsa-harassment-lawsuit/
A former officer for the Canada Border Services Agency (CBSA) has filed a lawsuit against the agency, claiming its response to her sexual harassment claim added insult to injury.
https://www.citynews1130.com/2019/11/22/cbsa-border-interrogation-sexual-assault/
Nov 22, 2019 · VANCOUVER (NEWS 1130) – Disturbing claims have been filed against the Canada Border Services Agency by a former officer from Vancouver. Former firearms instructor Jannelle Buchanan claims she was sexually harassed in 2016, and after she made a complaint, she says the employee retaliated by filing complaints about her, which the CBSA investigated.
https://www.thestar.com/news/immigration/2017/06/14/federal-government-urged-to-create-oversight-bodies-for-border-agency.html
Jun 14, 2017 · A new report by a civil liberties group recommends two bodies to oversee CBSA, one to deal with complaints and the other to review policies and …
https://nationalmagazine.ca/en-ca/articles/law/hot-topics-in-law/2020/oversight-at-the-border
Feb 19, 2020 · The office would also have the power to look into complaints, including those regarding immigration detention. The second bill, introduced by the government, would have placed CBSA under the purview of the RCMP’s Public Complaints and Review Commission. This is the bill that has been resurrected for debate.
https://ekensfoundation.com/2019/02/05/harassment-sexual-assault-among-alleged-misconduct-by-canada-border-agents-investigated-by-cbsa/
Harassment, Sexual Assault Among Alleged Misconduct By Canada Border agents investigated by CBSA. The Canada Border Services Agency investigated 1,200 allegations against its own staff over a two and a half year period starting in January 2016, including accusations of criminal association, excessive force and sexual assault, documents obtained by CBC News through an access to …
https://www.omnitrans.com/independent-commission-will-oversee-complaints-against-cbsa/
14. 05. 2019 Independent commission will oversee complaints against CBSA . The Government of Canada proposes to add an independent review and complaints function overseeing the Canada Border Services Agency (CBSA) to the Civilian Review and Complaints Commission (CRCC), which currently provides that function for the Royal Canadian Mounted Police (RCMP).
https://www.cbc.ca/news/canada/windsor/travellers-complain-cbsa-officers-rude-1.4809386
The Canada Border Services Agency faced more than 100 founded complaints from travellers last year, including allegations of racism and rudeness — and one instance of a woman alleging a border ...
https://www.thestar.com/news/canada/2010/04/22/are_our_customs_officers_traumatizing_visitors.html
Apr 22, 2010 · Are our customs officers traumatizing visitors? ... The episode is just one of the complaints filed with the Canada Border Services Agency by travellers visiting and returning to …
https://canada-news.org/montreal/harassment-sexual-assault-among-alleged-misconduct-by-border-agents-investigated-by-cbsa/
They come from a database of internal investigations undertaken by CBSA in response to complaints about conduct. The database provides a rare glimpse into how one of the largest policing bodies in the country handles complaints against its own. The CBSA remains the only major law enforcement body that has no outside oversight of staff conduct.
https://en.wikipedia.org/wiki/Advance_Commercial_Information
Advance Commercial Information. A major ongoing project of the CBSA is Advance Commercial Information, which requires ship-borne and airborne cargo entering Canada to be registered with the Agency. This assists officials at seaports and airports in their inspections, and allows for the tracking of suspicious materials.Motto: Protectio Servitium Integritas, (Latin for …
https://custombroker.com/portal/2019/05/10/independent-commission-will-oversee-complaints-against-cbsa/
May 10, 2019 · Independent commission will oversee complaints against CBSA. The Government of Canada proposes to add an independent review and complaints function overseeing the Canada Border Services Agency (CBSA) to the Civilian Review and Complaints Commission (CRCC), which currently provides that function for the Royal Canadian Mounted Police (RCMP).
https://www.priv.gc.ca/en/opc-actions-and-decisions/investigations/investigations-into-federal-institutions/2018-19/pa_20191021_cbsa/
Oct 21, 2019 · This Report details our investigation of six complaints against the CBSA regarding the examination of personal digital devices Footnote 1 by BSOs at ports of entry. In all cases, the complainants are Canadian citizens who allege that upon their return from travelling abroad, ...
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