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https://www.ombudsman.vic.gov.au/complaints/
Councils. Services, communication, complaint handling, unreasonable actions or decisions ... Complaints that are complex can take longer before we make a final decision. ... Level 2 570 Bourke Street Melbourne VIC 3000. Get directions. Phone (03) 9613 6222 1800 806 314 (regional only) Telephone Interpreter
https://knowyourcouncil.vic.gov.au/guide-to-councils/consultation-and-complaints/complaints
Step 1 - If you have a complaint about an elected council, council administration or a council service, try to resolve it with the council first. The council will have a complaints process you can use to resolve issues. You can check the contact details for your local council here.
https://knowyourcouncil.vic.gov.au/guide-to-councils/consultation-and-complaints/complaints/complaint-resolution-bodies
The Victorian Ombudsman responds to complaints about local councils and state government departments and agencies. This is a free and independent service. Under the Ombudsman Act 1973, the Ombudsman may be able to help you if your complaint is about an administrative action of a council.
https://ombudsman.vic.gov.au/complaints/councils/
Councils provide more than 100 services and enforce various laws for their communities. Every Council should have processes to deal with complaints they receive. What type of complaints can we take? We take complaints about the actions and decisions of Councils, including: services (eg bin collection, local road maintenance, parking fines)
https://www.boroondara.vic.gov.au/about-council/contact-us/make-complaint
write to us at Private Bag 1, Camberwell VIC 3124; visit our Council offices. To report improper conduct by a Councillor or Council employee, see report improper conduct. Reviewing your complaint. When you make a complaint to Council, we'll keep you informed of the progress of your complaint.
https://www.olg.nsw.gov.au/strengthening-local-government/conduct-and-governance/council-complaint-statistics
Local councils are independent bodies, elected by and accountable to their communities and therefore we encourage councils to resolve most complaints at the local level. We have three statutory complaint handling roles. First, we examine complaints for breaches of the pecuniary interest provisions within the Act. Second, we examine public interest disclosures made to the Chief Executive under ...
https://www.ibac.vic.gov.au/docs/default-source/education-resources/local-council-complaints-flow-chart.pdf?sfvrsn=20ed7175_14
www.lgici.vic.gov.au 1800 469 359 Victorian Ombudsman The Ombudsman can take complaints about the actions and decisions of councils, including complaints about: • services • communication • complaint handling • compliance with policies, procedures or law • other actions or decisions which may be unreasonable. www.ombudsman.vic.gov.au
https://www.parliament.vic.gov.au/file_uploads/Tabling_copy_VO_Report_Complaints_and_Councils_Feb_2015_Report_RQDZwYc3.pdf
of complaints against local councils was the way those councils dealt with complaints. All too often complaints were seen as a nuisance, ... 3 Knox City Council website <www.knox.vic.gov.au>. Figure 1: Closed complaints about local government received by the Victorian Ombudsman (%) Source: Victorian Ombudsman 2014 Annual report, page 26.
https://www.ombo.nsw.gov.au/what-we-do/our-work/local-government
We have been overseeing complaints about councils for over 35 years, and in that time we have developed a good understanding of the unique issues and challenges of local government. What you can complain about to us. We handle complaints about local councils and help make sure councils …
https://www.araratadvertiser.com.au/story/6429711/complaint-numbers-vary-greatly-between-wimmera-councils/
Oct 11, 2019 · On Wednesday, ombudsman Deborah Glass released the Revisiting councils and complaints report. It showed great differences in the number of complaints the 79 councils across Victoria received in 2018. Horsham received 12, while Ararat Rural City Council received 1,180.Author: Jessieanne Gartlan
https://www.vrqa.vic.gov.au/complaints/Pages/complaints.aspx?Redirect=1
Apr 30, 2019 · Complaints hold providers to account and can improve the quality of our education and training system. We encourage students and parents to raise issues when they arise. We investigate complaints about breaches of standards and guidelines by organisations in Victoria that are registered with us, home schooling in Victoria and issues relating to ...
https://www.manningham.vic.gov.au/feedback-and-complaints
How we handle complaints. We follow the Victorian Ombudsman's Complaints Handling Guide. If you contact us with a concern, we will do our best to make it easy and let you know what to expect along the way. When you get in touch with us, we will respond within 10 working days.
https://www2.health.vic.gov.au/about/participation-and-communication/making-a-complaint
Sometimes this is difficult but the Health Complaints Commissioner can help patients and consumers with this. If the patient or consumer is still unhappy, then they can approach the Health Complaints Commissioner to take the matter further. Patients may bring a complaint against any health service provider. Health service providers are: dentists
https://www.parliament.vic.gov.au/file_uploads/Revisiting_councils_and_complaints_-_Victorian_Ombudsman_enquiry_LH9ZNnM8.pdf
causes of complaints against local councils was the way those councils dealt with complaints: all too often seen as a nuisance, or provoking a defensive, unhelpful, bureaucratic response. Good complaints handling carries its own rewards: more satisfied customers and the opportunity to learn and improve services as a result of feedback.
https://www.vba.vic.gov.au/consumers/complaints
The Building Information Line provides free advice and information that can help you resolve a dispute about domestic building work. Call 1300 55 75 59 between 9.00 am and 5.00 pm Monday to Friday (except public holidays). If you are unable to resolve the dispute yourself, you can visit the DBDRV website to lodge an online application for dispute resolution.
https://www.accc.gov.au/consumers/complaints-problems
Complaints & problems. The ACCC offers advice to consumers about how to resolve problems or make a complaint. You can use our complaint letter template to help you draft a letter to the business. Make a consumer complaint.
https://www.themandarin.com.au/117523-vic-councils-must-accurately-record-complaints-even-if-they-can-be-used-against-them-ombudsman-says/
Oct 08, 2019 · Home Jurisdiction Victoria Vic councils must accurately record complaints, even if they can be used against them, Ombudsman says. Vic councils must accurately record complaints, even if they can be used against them, Ombudsman says. By Shannon Jenkins . Getty Images .
https://www2.health.vic.gov.au/ageing-and-aged-care/home-and-community-care/hacc-program-for-younger-people/hacc-program-guidelines/hacc-quality-and-service-development/quality/hacc-program-complaints-policy
Service providers and administering government departments have policies to inform people of their right to complain, and procedures to resolve any complaints received. The HACC PYP Complaints Policy provides a framework for developing fair, effective and accessible complaints policies and procedures.
http://www.neighboursfromhell.com.au/complaints.html
Dogs and Cats, some aspects of noise complaints, bad smells, fences and boundaries, planning and building, sewers and sceptics and more all come under the umbrella of Local Government so if you find that you are in a NHF situation and it involves a of Local Government matter getting a result from the council can often be an important step in ...
Feb 20, 2020 · This seminar is available for staff from organisations who collect, disclose or hold health information at agencies or health services in Victoria. Through case studies, group discussions and a Q&A, Health Complaints Commissioner staff will provide you with an overview of Victoria’s privacy...
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