Complaints To Hiqa

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Contact HIQA HIQA

    https://www.hiqa.ie/get-touch/contact-us

Report a Concern or Give Feedback HIQA

    https://www.hiqa.ie/get-touch/report-concern-or-give-feedback
    While we do not have the legal power to investigate individual complaints, we do review all information or concerns about services we receive and we assess them against the regulations and the standards. If there is a serious risk to the health and welfare of service users, HIQA may decide to take appropriate action in relation to that service.

How to complain about a private or voluntary nursing home

    https://www.healthcomplaints.ie/nursing-homes/private-nursing-homes/
    If you have a concern about the staff, facilities or service in a nursing home, HIQA will listen to your concern and may inspect the nursing home as a result. If you are unhappy with how the nursing home handled your complaint, HIQA may also review their complaints procedures. You can find out more in our page on raising a concern with HIQA.

Comments, Compliments and Complaints - HSE.ie

    https://www.hse.ie/eng/about/qavd/complaints/
    It is the right of service users to comment, compliment or complain about any of the services provided by the HSE. Responding effectively to comments, compliments and complaints received and learning from them is key to providing high quality customer focused services.

680 complaints made to HIQA over nursing home care

    https://www.rte.ie/news/ireland/2018/0729/981446-hiqa-complaints/
    Jul 29, 2018 · 680 complaints made to HIQA over nursing home care Updated / Sunday, 29 Jul 2018 22:44. Of the 680 unsolicited complaints made to HIQA …

HIQA received over 700 complaints about care of elderly in ...

    https://www.newstalk.com/news/hiqa-received-700-complaints-care-elderly-nursing-homes-last-year-957479
    Jan 28, 2020 · HIQA says these complaints are unsubstantiated, but are all reviewed by an inspector. The HSE says it takes very seriously all concerns raised in relation to abuse and these allegations are ...

Hiqa criticised for not passing complaints on to Garda or ...

    https://www.irishtimes.com/news/health/hiqa-criticised-for-not-passing-complaints-on-to-garda-or-ombudsman-1.3646909
    Mr O’Dowd said Hiqa must pass on serious complaints to the Ombudsman and, where appropriate, the Garda as a matter of urgency. “I’m extremely concerned these complaints aren’t being passed on.

Almost 700 complaints made to HIQA over nursing home care

    https://www.irishexaminer.com/breakingnews/ireland/almost-700-complaints-made-to-hiqa-over-nursing-home-care-858585.html
    Jul 29, 2018 · Nearly 700 complaints were made to the Health Information and Quality Authority (HIQA) last year over the care of vulnerable adults in Irish nursing homes.

Nursing home complaints: Staff member accused of ...

    https://www.thejournal.ie/hiqa-elderly-complaints-4142654-Jul2018/
    Nov 07, 2019 · Hiqa does not have a remit to investigate individual complaints. However, all unsolicited information, which can be received from anyone concerned …

Memorandum Of Understanding With HIQA Ombudsman.ie The ...

    https://www.ombudsman.ie/publications/mou/mou-with-hiqa/
    4.5 If the OO receives information, including information/concerns arising from the consideration of complaints, that may be of relevance to HIQA, it will transfer this information to HIQA through the relevant contact persons identified in clause 9. The OO will also provide HIQA’s contact details to members of the public as and when appropriate.

Morning top 5: Leaders' debate; HIQA complaints; and ...

    https://www.newstalk.com/news/morning-top-5-leaders-debate-hiqa-complaints-coronavirus-cases-957549
    Jan 28, 2020 · The health watchdog received more than 700 complaints about the care of elderly people in nursing homes last year. ... HIQA Complaints Irish …

Hiqa reports critical of HSE disability services

    https://www.irishtimes.com/news/health/hiqa-reports-critical-of-hse-disability-services-1.2771890
    Inspectors from the Health Information and Quality Authority (Hiqa) noted incidents of peer-to-peer abuse, misadministration of medications and failures to adequately report complaints of alleged ...

Nursing home complaints to be referred to Ombudsman

    https://www.rte.ie/news/ireland/2018/0805/983253-nursing-home-complaints/
    Aug 05, 2018 · The health watchdog HIQA has promised to begin referring complaints about the mistreatment of elderly nursing homes residents to the Office of …

Multiple allegations of assaults on residents of Irish ...

    https://www.thejournal.ie/disability-centres-hiqa-complaints-4148537-Aug2018/
    Oct 03, 2019 · Hiqa does not have a remit to investigate individual complaints. However, all unsolicited information, which can be received from anyone concerned …

Policies and Procedures: Management of Consumer ... - hse.ie

    https://www.hse.ie/eng/services/yourhealthservice/feedback/complaints/policy/
    'Your Service, Your Say' The Policy and Procedures for the Management of Consumer Feedback to include Comments, Compliments and Complaints in the HSE. Management of Service User Feedback - Policy and Guidance

Regulation of residential care for older people

    https://www.citizensinformation.ie/en/health/health_services/health_services_for_older_people/regulation_residential_care_older_people.html
    Sep 27, 2016 · HIQA do not have the power to investigate individual complaints but you can report any concerns you have to HIQA. HIQA can use the information to decide whether the service is meeting the national standards and regulations, and to check whether the service is …

HIQA finds issues with local foster care service ...

    https://www.northernsound.ie/hiqa-finds-issues-with-local-foster-care-service/
    HIQA found that while formal complaints were being recorded, informal complaints made by children were not and were being dealt with by social workers informally. Out of the 39 children and young people who responded to the questionnaires, thirteen said they had made complaints and they felt listened to and that the complaint was taken seriously.

HIQA and the Ombudsman forge closer ties to better protect ...

    https://www.ombudsman.ie/news/hiqa-and-the-ombudsman-fo/
    Jul 11, 2019 · HIQA is an independent statutory authority established to promote safety and quality in the provision of health and social care services for the benefit of the health and welfare of the public. HIQA’s mandate to date extends across a wide range of public, private and voluntary sector services.

Nursing home resident left 'strapped to chair ...

    https://www.independent.ie/irish-news/news/nursing-home-resident-left-strapped-to-chair-38895737.html
    Jan 26, 2020 · "HIQA does not have a remit to investigate individual complaints; however, all unsolicited information, which can be received from anyone concerned …



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