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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://digital.nhs.uk/about-nhs-digital/contact-us/feedback-and-complaints
Most complaints are resolved at this stage. Stage 2 - Make a formal complaint. If you don't feel we've resolved your complaint after stage 1, you can make a formal complaint by post, phone, or online. You should put detailed complaints in writing to make sure we cover all your concerns. You can: write to the complaints manager: NHS Digital
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care
https://www.bma.org.uk/connecting-doctors/the_practice/b/weblog/posts/how-to-handle-patient-complaints
Nov 12, 2015 · How to handle patient complaints Patient complaints are on the increase and, unfortunately, an inevitable part of working as a doctor. But they are also an opportunity to redress something that has gone wrong and improve your practice.
https://www.bma.org.uk/advice/employment/complaints/dealing-with-complaints
May 30, 2019 · Dealing with complaints made against you. Throughout the course of your career, you may encounter a time when a complaint is made against you or the services you provide. We have collated some helpful advice and support below for your reference. We have also produced specific guidance for primary care services.
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
When dealing with complaints we aim to adhere to NHS England’s organisation value’s principles and follow the ‘Good Practice Standards for NHS Complaints Handling’ (Sept 2013) outlined by the Patients Association: Openness and Transparency - well publicised, accessible information and
https://www.e-lfh.org.uk/programmes/complaints-handling/
About the Complaints Handling programme. The NHS Constitution, along with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, provide a right for patients to provide feedback, comments, raise concerns and make complaints.
https://blog.jobmedic.co.uk/how-to-deal-with-patient-complaints
Nov 10, 2015 · Yet many of these complaints might not have been made formal if the situation had been handled differently at the time. Not receiving an adequate apology was the most common grievance, accounting for a third of all complaints made, according to a report by the Parliamentary and Health Service Ombudsman.
https://www.bmj.com/content/336/7639/326
Feb 07, 2008 · This article explores why patients complain and outlines some strategies for reducing the rising number of complaints and for dealing appropriately with any that do occur #### Key points One in 10 patients admitted to hospital in the United Kingdom experience an adverse event,1 and around half of these events are preventable. The number of complaints from National Health Service (NHS) …Cited by: 20
https://sbuhb.nhs.wales/about-us/complaints-feedback/complaints/
Members of the council regularly visit hospitals and GP surgeries within the health board's area to ensure that people in the area are receiving good services from the NHS. Monitoring the quality of services is achieved by: Assisting and advising people who wish to make complaints about NHS services
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2234562/
Feb 09, 2008 · The number of complaints from National Health Service (NHS) patients is rising in the UK: the Department of Health’s Independent Complaints Advocacy Service dealt with 10 422 complaints in 2003-4 but almost 13 000 complaints in 2004-5. 2Cited by: 20
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.
https://www.nhsconfed.org/blog/2018/01/learning-from-complaints-why-patient-involvement-matters
Learning from complaints, completing the learning cycle Feedback has the best evidence for bringing about sustainable change and forms the basis for any quality improvement (QI) programme. Patient complaints offer grassroots level raw data that can be used to change practice and improve patient experience and outcomes.
https://rcni.com/hosted-content/rcn/first-steps/patient-family-complaints
Patient / family complaints. Listening and attending isn’t important just when patient/clients are telling you something about their health, or when they’re complimenting you for doing a good job. It’s also very important that we listen and attend well when patients/clients or their families are unhappy about something or want to complain.
https://www.theguardian.com/healthcare-network/views-from-the-nhs-frontline/2015/jul/06/nhs-patients-complain-better-care
Jul 06, 2015 · It's a dirty little secret of the NHS, but patients who complain get better care We deny it to each other, but as soon as a patient complains, a state of complete panic sets in among the ward ...
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/feedback-complaints-and-your-rights
The 'Feedback, complaints and my rights' section of the Charter summarises your rights when giving feedback or making a complaint to the NHS. Some of those rights are outlined below. Feedback. When receiving NHS care, you or any of your relatives have the right to give feedback, make comments, raise concerns, make a complaint.
https://www.nhs.uk/about-the-nhs-website/aboutnhschoices/aboutus/documents/120117-nhs-choices-complaints-policy-v2-d01.pdf
NHS CHOICES COMPLAINTS POLICY Feb 2014 V2 7 Support for Staff involved in complaints 13. Complaints can be a cause of concern for staff, particularly if the concerns raised relate to their area. 14. Guidance for staff on preparing statements in response to a complaint can be provided by the Senior Management. Confidentiality 15.
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