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http://www.optus.com.au/opfiles/Aboutoptus/Legal/SharedStaticFiles/SharedDocuments/complaint_handling_policy.pdf
Feedback & Complaints - Optus
https://theaimn.com/customer-service-dead-least-optus/
Jan 30, 2017 · That office must be up to its ears and beyond, dealing with complaints, but it is worth the wait while they get around to your specific issue …. and – once a complaint is in the ombudsmans hands, all transactions are frozen ( at least I believe that to be so – but I stand to be corrected on that ).
https://www.prepaidservices.com.au/complaints-policy
Complaints in Writing or Email. PPS prefers to deal with complaints and enquiries by telephone as this usually allows a quicker resolution. However, if you wish to lodge a written complaint, you can forward your correspondence to: PPS Customer Service 1 Lyonpark Road, Macquarie Park NSW 2113. OR
https://forums.whirlpool.net.au/archive/945419
May 11, 2008 · CEO's are supposed to run their companies. If it's a small company that may include dealing with complaints, but if it's a large company they should have dedicated staff to deal with complaints as the CEO will simply not have time for it, if they are doing their job properly. You wouldn't have got a reply from the Chief Executive of Optus.
https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/whistle-blower-fraud.pdf
Optus service. Dealing with fraud We have a ‘zero tolerance’ approach to fraud, corruption and other forms of unethical behaviour or conduct. We’ll always thoroughly investigate any allegations of fraud, corruption or unethical conduct. Investigations are conducted by our independent investigation teams who are objective and will
https://www.zdnet.com/article/nbn-complaints-more-than-doubling-a-cause-for-concern-tio/
Oct 17, 2017 · NBN complaints more than doubling a 'cause for concern': TIO. While the TIO has said complaints about NBN are expected to grow during the acceleration of the …Author: Corinne Reichert
https://offer.optus.com.au/Redirect.aspx?EQ=U8c2iZf1tgHHFtNHdfOGDKqg3v_ME3Me5FyZHfAbaqkZ3PKo8dJyPr8r6FrGNDL7ONUdzDddrvbMDvFCMzYsVP95cLUnjG1P7EGstX6VEpYbrRe1jvjFBlRL2Qh9VTXZj3Cr2Vb9Z7d5uUUM2W4rcw8P8cHWH0z4UYT06itWJk_IA4d-hI1yorQ4qXA7rNP13xFKAXaIsROa_Mz-xDLqxA7obzWmscEmGM12tV3YcKo4rj_E6cxyEI3o9dtcNFUQ6PHpb9wmYmsb42rR3YjgtPubNO54FqW4tr1VBF77EUQFuvTZLwqvNVxCLt_cYbzI3onm6c2NOqODkA67yligiX7upI7NFKNtX3g51qU1
We aim to resolve all customer complaints in a timely manner. If you're dealing with an urgent issue such as financial hardship, disconnection of your service, or if disconnection is about to occur, please call us on 133 937. For anything else, contact us on 133 937, email us at [email protected] or send post through to: Customer Relations ...
https://forums.whirlpool.net.au/archive/2536561
Jun 10, 2016 · I was told to go to Optus store. "But its OK Sir we wont charge you for the new SIM" 7. Go out of my way to Optus (This is a Saturday, during work time) and wait 15 mins to get served. Then tell the story again and then they say they have to ring Optus to confirm – that takes another 15 mins. Finally they come back and say all done.
https://www.ombo.nsw.gov.au/complaints/making-a-complaint
If you can, we encourage you to approach the agency involved about your problem, to give them an opportunity to address the problem. You can read our tips for making a complaint to help you do this.. If you would like to discuss this matter with our Community Services Intake team, please contact them between 9am to 4pm on 02 9286 1000 or toll free on 1800 451 524 or use the ONLINE COMPLAINTS ...
https://www.whistleout.com.au/MobilePhones/Guides/how-to-make-a-complaint
Nov 19, 2013 · How to make a complaint about your mobile service 19 November 2013. By Tara Donnelly ... Making formal complaints every time you have a bad connection or your internet service is slow won't get you anywhere. ... Optus data-free streaming: watch Netflix, Stan, and more without using your mobile data.Author: Tara Donnelly
We are able to handle complaints about telephone and internet services. We have the authority to decide the resolution of a complaint (the telecommunications company is legally obliged to implement) up to $50,000, and make recommendations up to $100,000.
https://www.arnnet.com.au/article/648860/union-slams-staff-threats-over-poor-customer-service-optus-ceo-refuses-back-down/
Oct 30, 2018 · Union slams staff threats over poor customer service, Optus CEO refuses to back down. CEO criticised by union over sacking staff instead of focusing on better service delivery
https://www.consumeraffairs.com/cable_tv/optimum.html
Dealing with Optimum's Customer Service Department is a bit like entering into a funhouse mirror world. Nothing appears to be real, everyone conspires to make you look crazy and every concern you ...1.5/5(764)
https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-process
How do I lodge a complaint? When you contact us, we aim to resolve your issue on the spot.If that isn't possible, we’ll pass your issue on to our case management team, who'll call you directly. If you’d prefer to write to us we have the following options:Arabic: Complaints Handling Process in Arabic (PDF)
https://crowdsupport.telstra.com.au/t5/Social-Off-Topic/Dealing-with-the-Complaints-Department/td-p/186427
Dealing with the Complaints Department So, applied to come back to Telstra after being over with optus for 4 years. Telstra checked my last name and DOB in their system to do the credit check and marked my account as having a bad debt that was sold to a debt collector.
https://whirlpool.net.au/wiki/NBN_complaint_guide
Complaints about NBN services Complaints: how and where to make them. ACCAN Guide on How to Make a Complaint That Gets Heard (this only covers up to the TIO complaint, but is quite helpful in detailing how you should go about preparing for your complaint in an organised and structured manner).
https://au.trustpilot.com/review/optus.com.au?page=2
We had never received the bills, and called Optus to figure out why. After dealing with customer service for upwards of 45 minutes, being passed from subsection to subsection, we finally learned that the reason we weren't receiving our bills was because Optus had us down at the wrong address and had never double-checked this.
https://au.indeed.com/cmp/Optus/reviews?fjobtitle=Customer+Service+Representative
Reviews from Optus employees about Optus culture, salaries, benefits, work-life balance, management, job security, and more. Find jobs Company ... Deling with 2nd call resolution takes its toll when dealing with complaints all the time. Pros. Free phone plans. Cons. Call centre work - customer service on the phones. Was this review helpful? Yes ...3.8/5(199)
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