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https://www.dudley.gov.uk/community/directorates/contact-us/compliments-comments-complaints/
Help us to get it right - Dudley Council is committed to providing high quality, affordable services to all its customers. ... Procedures. Complaints are recorded in our complaints management system, This data is regularly reviewed to monitor our performance and customer service. ... Customer feedback on Dudley Council's feedback process (PDF ...
https://www.dudley.gov.uk/resident/your-council/data-protection-freedom-of-information/classes-of-information-/our-policies-and-procedures/
Includes: (Policies and procedures for conducting council business, for delivering our services, about the recruitment and employment of staff, policies and procedures for customer service, Records management and personal data policies and charging regimes and policies).
https://www.priory.dudley.sch.uk/useruploads/documents/policies/Whistleblowing%20Policy%202016.pdf
1.1 Dudley Council is committed to ensuring that it, and the people working for it, complies with the highest standards of openness, honesty, integrity and ... 1.7 These procedures are in addition to the Council’s complaints procedures and other statutory reporting procedures applying to some Directorates such as those
https://www.northfield.dudley.sch.uk/complaints-procedures/
Northfield Road Primary School. Cookie Notice. We use cookies to track usage and improve the website. Click here for more information.. I Understand
https://www.huntingtree.dudley.sch.uk/complaints-procedure/
Complaints Procedures - September 2019 Click below for advice on complaints from parents of children with special educational needs Sometimes you may have a complaint, if this is the case, we strongly urge you to air this as soon as the issue arises, in the first instance with the SENCO, Mr Hickman.
https://safeguarding.dudley.gov.uk/safeguarding/adults/work-with-adults/local-guidance/
Throughout the West Midlands Procedures reference is made to local guidance. Dudley has developed its own local guidance and processes for some aspects of safeguarding practice. Below you will find this local guidance as well as the relevant West Midlands procedures via …
https://safeguarding.dudley.gov.uk/safeguarding/adults/safeguarding-adults-board/safeguarding-adult-reviews/
Dudley Safeguarding Adults Board will develop an Action Plan for Board Partners when a Safeguarding Adults Review has been completed. Improve multi-agency working and compliance with any other multi-agency or single agency procedures, including regulated care services.
https://www.gov.uk/government/organisations/department-for-education/about/complaints-procedure
How we handle your complaints, and advice on how to complain about a school, an early years provider or a children's social care service. If a letter or email you receive from us takes too long to ...
https://www.northfield.dudley.sch.uk/admissions/
Admissions into Reception . Northfield Road Primary School follows the agreed admissions procedures of Dudley MBC. Please note that the admissions arrangements are wholly managed by Dudley MBC. Northfield Road Primary School has no input or control over which pupils are allocated a …
https://www.gov.uk/complain-about-your-council
Complain to your council if they have done something wrong, failed to provide a service or not followed correct procedures Complain about your council - GOV.UK Skip to main content
https://www.expressandstar.com/news/local-hubs/dudley/2019/04/15/whistle-blowing-complaint-upheld-over-weak-passwords-at-dudley-council/
Apr 15, 2019 · It was one of six whistle-blowing complaints made at Dudley Council since February. ... in line with council procedures, but thankfully it did not result in any data or security issues.”Author: Jamie Brassington
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/273895/getting_the_best_from_complaints.pdf
Getting the Best from Complaints. provides guidance for local authorities on implementing the new Children Act 1989 complaints procedures for children and young people with an emphasis on resolving problems quickly and effectively and learning from them. We all want to improve the access children and young people have to all the public
https://www.carehome.co.uk/news/article.cfm/id/1621301/social-care-ombudsman-warns-council-over-misuse-of-top-up-fees-to-families
Feb 12, 2020 · The warning comes after two councils, Dudley Metropolitan Borough Council, and Lincolnshire County Council disputed some of the ombudsman’s recommendations against them. Top-up fees are the difference someone chooses to pay for a loved-one’s stay in a care home over and above the amount the council has agreed to pay.
https://belle-vue.sch.life/Files/Download/b04818a8-7c4e-4609-94ae-268fdc613f49/9b1c0bb6-6ae6-4e5c-b115-c13ad5375c61/Schools%20Complaints%20Leaflet%20v5%20Nov%202014.pdf
Complaints Procedures for Schools in DudleyIf your complaint is about an Academy If you are not satisfied with the response you receive from the Chair of the Governing Body you may consider moving your complaint to Stage 4 of the complaints procedure. Where the complaint is against the Chair of Governors or any individual
https://www.lgo.org.uk/documents/councilperformance/2009/dudley.pdf
Section 1: Complaints about Dudley Metropolitan Borough Council 2008/09 Introduction This annual review provides a summary of the complaints we have dealt with about Dudley Metropolitan Borough Council. We have included comments on the authority’s performance and complaint-handling arrangements, where possible, so they can assist with your ...
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.expressandstar.com/news/local-hubs/dudley/stourbridge/2020/01/09/calls-for-tory-councillor-to-resign-over-islamophobic-tweets/
Jan 09, 2020 · Alan Lunt, Deputy chief executive of Dudley Council, said: "The council’s monitoring officer has received two complaints relating to comments on Twitter made by …Author: Peter Madeley
https://oursocietydudley.wordpress.com/category/dudley-council/
Dudley Council and the VCFS to collaboratively develop an approach to the register for ‘assets of community value’, to gain relevant nominations, understanding and procedures. Dudley Council and the VCFS to collaboratively develop an approach to Neighbourhood Planning, as connected closely to community asset management.
https://www.lgo.org.uk/information-centre/news/2015/sep/children-s-voices-should-be-heard-lgo-urges
To remedy the complaint, Dudley council has been asked to apologise to the adoptive mother, and agree a clear plan for how it will interview the children as a matter of urgency. The council should also remind staff that it must adhere to its managing allegations procedures, and ensure it progresses complaints through the statutory procedures.
https://www.proceduresonline.com/dudley/childcare/user_controlled_lcms_area/uploaded_files/CS%20Vision%20Oct%2010%20web.pdf
We know that Dudley Council is under increasing financial strain and budgets are becoming tighter. Our recovery . Plan and Medium Term Financial Plans. will set out the initiatives and approach Children Services will take to ensure that high quality services can be sustained within this context. The Reducing the Cost of Care Commissioning Strategy
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