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https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency/about/complaints-procedure
DVLA complaints statistics 2018 to 2019 and what we learn from complaints PDF , 424KB , 6 pages This file may not be suitable for users of assistive technology.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/827887/MIS1026-dvla-complaints-statistics-2018-to-2019-and-what-we-learn-from-complaints.pdf
DVLA complaints statistics 2018 to 2019 Complaints statistics Number of cases dealt with in 2018/19 and the percentage of cases that escalated from step 1 to step 2. Number of cases referred or investigated by the Independent Complaints Assessor (ICA) and Parliamentary and Health Service Ombudsman (PHSO) in the previous 2 years.
https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency
We’re the Driver and Vehicle Licensing Agency (DVLA), holding over 48 million driver records and over 40 million vehicle records. We collect around £6 billion a year in vehicle excise duty (VED).
https://en.wikipedia.org/wiki/DVLA
The DVLA is an executive agency of the Department for Transport (DfT). The current Chief Executive of the agency is Julie Lennard. The DVLA is based in Swansea, Wales, with a prominent 16-storey building in Clase and offices in Swansea Vale. It was previously known as …Headquarters: Swansea, Wales, United Kingdom
https://www.instituteofcustomerservice.com/research-insight/uk-customer-satisfaction-index
The barometer of customer satisfaction in the UK. Respondents are asked to rate their experience of individual organisations they have dealt with in the previous three months, using a scale of 1 – 10, on a series of metrics covering professionalism, quality and efficiency, ease of doing business, timeliness, problem solving and complaint handling as well as attitudes towards trust and ...
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/496794/FOIR4552_-_How_many_applications_lost_internally_by_the_DVLA.pdf
DVLA would only become aware that an item of mail is ... The number of complaints DVLA has received for documents lost/damaged by DVLA are: 2010 = 136 2011 = 121 ... DVLA does not collate statistics on the number of calls received in relation to not received documents. Therefore, this information is not held.
Mr. Kwasi Agyeman Busia has over 22 years of hands on experience in Business and Technology Development, Strategic Planning, Project and People management. Until his appointment as CEO of the Driver and Vehicle Licensing Authority (DVLA), Mr. Busia was the Information Services Manager of Tullow Ghana Ltd.
https://www.statista.com/statistics/418929/motor-insurance-related-complaints-to-ombudsman-in-uk/
Jun 07, 2019 · This statistic illustrates the number of complaints submitted to the Financial Ombudsman regarding motor insurance related issues in the United Kingdom (UK) between the financial years of …
https://www.forum.drinkdriving.org/threads/a-surprise-for-christmas-from-the-dvla.109535/page-2
Jan 06, 2019 · As for DVLA informal complaints, I don't know the statistics unfortunately. I would just get a manager from the start and push. The worst they can say is go to court.
https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Vehicle%20Enquiries
Tax including direct debit enquiries, declaring a vehicle off the road (SORN) or refunds of tax: Buying or selling a vehicle: Changing vehicle or personal details, replacing any documents including a V5C registration document
https://www.therevcounter.co.uk/threads/50604-DVLA-Complaint-contact-details
Mar 25, 2010 · If anyone else should have the misfortune of needing to complain to the DVLA, the contact for the Chief Executives PA is: [email protected] I am dealing with the office at the moment but currently waiting on a response from Noel Shanahan, the Chief Executive of DVLA, himself. Complaints stats for the previous 9 years: Customer Complaint Statistics 2000 -2008
https://www.dvla-contact-number.co.uk/
DVLA Complaints Department. If you need to make a complaint about an employee at the DVLA you can report your complaint on 0844 453 0118. On this number, it will allow you to speak to a member of the customer service team and they will file your complaint. DVLA Contact Telephone Numbers
https://forums.moneysavingexpert.com/discussion/380497/dvla-a-car-persecuting-government-dept
Jun 07, 2010 · DVLA said in court they'd written to tell me I hadn't had to attend but I never received the letter- I pointed out to the magistrates that the DVLA hadn't called me to ensure that I had received it and so had wasted my time- they saw my point and smiled!
https://lawrightsandallthat.wordpress.com/2018/11/06/personal-independence-payments-and-car-tax-dvla-disability-discrimination/
Nov 06, 2018 · Keepers of Motor Vehicles that keep a vehicle on the road are required to have a valid excise licence (VEL) for the vehicle. We used to have to display the same in the vehicle on the windscreen. Now the tax is digitally attached by the collection agent …
https://www.ombudsman.org.uk/news-and-blog/news/new-report-sheds-light-top-hospital-complaints-investigated-parliamentary-and
Sep 22, 2015 · The Parliamentary and Health Service Ombudsman makes final decisions on complaints which haven’t been resolved locally by the NHS in England or by UK government departments and their agencies, such as the Department for Work and Pensions, the DVLA, the Passport Office and the Highways Agency.
https://www.ibisworld.com/united-kingdom/market-research-reports/motor-vehicle-maintenance-repair-industry/
Find industry analysis, statistics, trends, data and forecasts on Motor Vehicle Maintenance & Repair in the UK from IBISWorld. Get up to speed on any industry with comprehensive intelligence that is easy to read. Banks, consultants, sales & marketing teams, accountants and students all find value in IBISWorld.
https://www.thesun.co.uk/news/4734667/mobility-scooter-crashes-killed-14-people-last-year-up-from-just-one-five-years-ago/
Oct 21, 2017 · MOBILITY scooter crashes killed 14 people last year — up from just one five years ago. A further 61 incidents were classed as “serious”, with 44 pedestrians injured by the electric buggies ...
https://www.licencebureau.co.uk/faqs-for-dvla-policy-change-on-revocation-of-driving-licences/
Licence Bureau have received additional FAQ information direct from the DVLA in regards of our previous bulletin, “DVLA policy change affect 42,000 UK drivers per annum”. Below is the concise FAQs document as supplied by DVLA Operational Support & Development Directorate. (FAQ information correct as of 16th December 2010).
http://www.contactthedvla.co.uk/dvla-swansea/
DVLA Swansea: 0300 790 6802 Swansea is home to the headquarters and main office of the DVLA. In 2013, several local offices were closed down and now all DVLA proceedings are centralised from their Swansea office. This was done because the agency wanted to run a more efficient service, and by centralising things not only could […]
https://www.ombudsman.org.uk/making-complaint
Complaints about UK government departments and agencies in 2017-18 Ignoring the alarms: How NHS eating disorder services are failing patients; Maintaining momentum: driving improvements in mental health care; Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
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