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https://www.east-ayrshire.gov.uk/CouncilAndGovernment/Contact-us/ComplaintsProcedure/Howtomakeacomplaint.aspx
Dec 11, 2018 · Other complaints procedures Social services. Our Social Services and Integration Joint Board complaints procedures follows specific legislation and guidance. These procedures are slightly different from the Council's general procedure. If there are different review and appeals procedures relevant to your complaint, for example some planning ...
https://www.east-ayrshire.gov.uk/CouncilAndGovernment/Contact-us/ComplaintsProcedure/SocialServicescomplaintsprocedure.aspx
Nov 11, 2019 · Our Social Work Complaints Handling Procedure (SWCHP) and Integration Joint Board Complaints Handling Procedure (IJBCHP) follow specific legislation and guidance. These procedures are slightly different from the Council's general procedure. How to make a complaint. Fill in our online complaint form.. How we will respond. If you wish to make a complaint under the SWCHP or …
https://www.east-ayrshire.gov.uk/Resources/PDF/C/Complaints-handling-procedure.pdf
Our complaints handling procedure reflects East Ayrshire Council’s commitment to valuing complaints. It seeks to resolve customer dissatisfaction as close as possible to the point of service...
https://www.east-ayrshire.gov.uk/Resources/PDF/C/Complaints-Annual-Report-2017-18.pdf
East Ayrshire Council’s Complaints Handling Procedure (CHP), which was introduced in September 2012, defines a complaint as being: 'An expression of dissatisfaction by one or more members of the...
https://www.east-ayrshire.gov.uk/Resources/PDF/C/Complaints-Handling-Procedure-Social-Work.pdf
East Ayrshire Health and Social Care Partnership Social Work Complaints Handling Procedure East Ayrshire Health and Social Care Partnership (EAHSCP) is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services.
https://www.east-ayrshire.gov.uk/CouncilAndGovernment/Contact-us/Commentssuggestionsandcomplaints.aspx
Oct 29, 2019 · Complaints performance. Performance information on complaints (PDF 281 Kb) is recorded regularly and is published as part of our East Ayrshire Performs report. Download our Complaints Annual Report for 2013-14 (PDF 726 Kb) Download our Complaints Annual Report for 2014-15 (PDF 1.77 Mb) Download our Complaints Annual Report for 2015-16 (PDF 1.12 Mb)
https://www.complaintsdepartment.co.uk/east-ayrshire-council/
It shares borders with Dumfries and Galloway, East Renfrewshire, North Ayrshire, South Ayrshire and South Lanarkshire. The headquarters of the council are located on London Road, Kilmarnock. With South Ayrshire and the mainland areas of North Ayrshire, it formed the former county of Ayrshire. East Ayrshire Council complaints contacts. Visit ...Location: East Ayrshire Council Council Headquarters London Road Kilmarnock KA3 7BU
https://www.east-ayrshire.gov.uk/Resources/PDF/E/East-Ayrshire-Council-Complaints-Annual-Report-2013-14.pdf
COMPLAINTS HANDLING PROCEDURE 4. East Ayrshire Council‟s Complaints Handling Procedure (CHP), which was introduced in September 2012, defines a complaint as being: 'An expression of dissatisfaction by one or more members of the public about the Council’s action or lack of action, or about the standard of
https://www.north-ayrshire.gov.uk/Documents/CorporateServices/ITCustServices/complaints-leaflet.pdf
NORTH AYRSHIRE COUNCIL COMPLAINTS PROCEDURE 7 What if IÊm still dissatisfied? After we have fully investigated, if you are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to …
http://docs.east-ayrshire.gov.uk/CRPADMMIN/2007%20AGENDAS/CABINET/7%20MARCH%202012/Revised%20Disciplinary%20Policy%20and%20Procedures.pdf
EAST AYRSHIRE COUNCIL . CABINET – 7 MARCH 2012 . REVISED DISCIPLINARY POLICY AND PROCEDURES . Report by the Executive Director of Finance and Corporate Support . 1. PURPOSE OF REPORT . 1.1 The purpose of this report is to recommend to the Cabinet proposed changes to the Council’s Disciplinary Policy and Procedures. 2. BACKGROUND
http://docs.east-ayrshire.gov.uk/crpadmmin/2007%20agendas/cabinet/21%20november%202007/revised%20grievance%20procedure.pdf
EAST AYRSHIRE COUNCIL CABINET – 21 NOVEMBER 2007 LOCAL GOVERNMENT EMPLOYEES, CRAFT EMPLOYEES AND CHIEF OFFICIALS REVISED GRIEVANCE PROCEDURE Report by Depute Chief Executive/Executive Director of Corporate Support 1. PURPOSE OF REPORT 1.1 The purpose of the report is to advise Cabinet to approve proposed amendments to
http://docs.east-ayrshire.gov.uk/CRPADMMIN/2012%20AGENDAS/CABINET/13%20NOVEMBER%202013/Item%206%20-%20Policy%20on%20Unacceptable%20Actions.pdf
EAST AYRSHIRE COUNCIL . CABINET – 13 NOVEMBER 2013 . POLICY ON UNACCEPTABLE ACTIONS BY CUSTOMERS . Report by the Executive Director of Finance and Corporate Support . 1. PURPOSE OF REPORT . 1.1 Following the successful introduction of the National Model Complaints Procedure, tHandling he
http://docs.east-ayrshire.gov.uk/CRPADMMIN/AGENDAS/COUNCIL/21%20JUNE%202007/Annual%20Report%20on%20Complaints%20and%20Comments%202006-07.pdf
F:\AGENDAS\COUNCIL\21 JUNE 2007\Annual Report on Complaints and Comments 2006-07.doc 5. SCOTTISH PUBLIC SERVICES OMBUDSMAN 5.1 In the year 2006/07 the Scottish Public Services Ombudsman concluded one complaint against East Ayrshire Council.
https://www.south-ayrshire.gov.uk/complaints/
If your complaint does not meet the definition of a complaint, it will be processed in line with the relevant procedures and a response will be issued to you within any statutory timescales, or within 20 working days. Please note any complaints over 4000 characters in length should be emailed to: [email protected].
http://docs.east-ayrshire.gov.uk/crpadmmin/agendas/council/october%202003/complaints%20review%20sub-committee%20of%20the%20social%20work%20committee-%20composition.pdf
EAST AYRSHIRE COUNCIL - 23 OCTOBER 2003 COMPLAINTS REVIEW SUB-COMMITTEE OF THE SOCIAL WORK COMMITTEE Report by Depute Chief Executive/Director of Corporate Resources 1. PURPOSE OF REPORT 1.1 The purpose of this report is to advise of revised guidance provided by the Scottish Executive on the composition of Social Work Complains Review Sub-
https://www.ayrshireroadsalliance.org/contact-us/Contact-details.aspx
Delivering a shared Council roads and transportation service across East and South Ayrshire. Faults ; Roadworks; Severe Weather; Consultations; Services; Blog; About; Contact; Contact details. Your comments are important to us. Please use the form below to provide feedback, make a complaint or ask a question. ... East Ayrshire Council ; South ...
http://docs.east-ayrshire.gov.uk/CRPADMMIN/2007%20AGENDAS/CABINET/3%20JUNE%202009/Whistleblowing%20Policy%20-%203%20June%202009.pdf
EAST AYRSHIRE COUNCIL WHISTLEBLOWING POLICY 1. POLICY STATEMENT 1.1 The Council is committed to the highest possible standards of honesty and openness, probity and accountability. It seeks to conduct its business in a responsible manner, ensuring that all its activities are open and effectively managed and that its integrity is sustained.
https://www.resolver.co.uk/companies/east-ayrshire-council-complaints
East Ayrshire Council Council Tax You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of East Ayrshire Council complaints. If your complaint is not resolved by East Ayrshire Council, you can then package it up and send it to the Scottish Public Services Ombudsman.
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