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https://www.gov.uk/government/organisations/education-funding-agency/about/complaints-procedure
Complaints procedure Contents. The Education Funding Agency was replaced by Education and Skills Funding Agency in April 2017. ... (EFA), an academy, a post-16 provider or an appeal panel.
https://www.gov.uk/government/organisations/education-and-skills-funding-agency/about/complaints-procedure
Complaints procedure Contents. ... (EFA and SFA) a post-16 training provider, college or employer we fund ... please read our procedure for dealing with complaints about academies.
https://www.leeds.gov.uk/docs/june%20efa_academiescomplaintsprocedure_june12_4%200.pdf
a. The academy did not comply with its own complaints procedure when considering a complaint. The EFA cannot review or overturn an academy’s decisions about complaints but will look at whether the academy considered the complaint appropriately. The EFA will generally only do this after a complaint has been through the
https://www.derbyshire.gov.uk/site-elements/documents/pdf/education/schools/your-child-at-school/what-is-bullying/procedure-for-dealing-with-complaints-about-academies.pdf
to the academy following its complaints procedure. Responsibilities of academies Academies must make available on request a procedure for dealing with complaints from parents of pupils. We recommend that academies publish this online. For complaints from parents of pupils, this procedure must comply with The Education (Independent
https://schoolleaders.thekeysupport.com/policy-bank/leadership-governance/complaints-policies-academies-1/
Complaints procedure: model and examples (maintained) Confidentiality policies; More from The Key. Empower your governing board and drive school improvement together. The Key for School Governors will give you total assurance that every member of your governing board is competent in their role, Ofsted-ready and working with you as one unified team.
https://dera.ioe.ac.uk/24189/1/How%20to%20complain%20about%20post-16%20EFA-funded%20institutions%20-%20GOV_UK.pdf
How to complain about post-16 EFA-funded institutions - GOV.UK How to complain about post-16 EFA-funded institutions - GOV_UK.htm[08/09/2015 10:22:59] mailto:%[email protected] Making a complaint to your institution All institutions are required to have a procedure in place for handling complaints.
https://irp-cdn.multiscreensite.com/2d24f778/files/uploaded/Education%20Funding%20Agency%20academies%20complaints%20procedure%20august%202012.pdf
Procedure for dealing with complaints about academies (Version August 2012) Introduction 1. This document explains how you can complain to the Education Funding Agency (EFA) about academies and the procedure for considering them. A summary of the procedure is at Annex 1. Please note that there is a specific, separate procedure for complaints ...
https://dera.ioe.ac.uk/18507/1/How_to_complain_about_post-16_EFA-funded_institutions.pdf
The EFA Complaints Procedure about Institutions Timescales 16. All timescales in this procedure are indicative. If the EFA, complainant or institution wish to vary any timescales in this procedure, this can be discussed at the relevant stage. Any requests for extensions should be made in writing (post or email) and will be confirmed by the EFA.
https://bottesfordprimary.co.uk/_documents/%5b59070%5dAcademies_Complaints_Procedure_EFA.pdf
5. Complaints are dealt with promptly, fairly and proportionately. 6. In dealing with complaints the EFA will take account of its public sector equality duty.2 Responsibilities on Academies 7. Academies are required to make available on request a procedure for dealing with complaints by parents of pupils. This procedure must comply with The
http://oldburyacademy.com/wp-content/uploads/2017/10/Complaints-Policy.pdf
Role of the EFA in dealing with complaints The EFA will check whether the complaint has been dealt with properly by the academy. It will consider complaints about academies that fall into any of the following three areas: 1. where there is undue delay or the academy did not comply with its own complaints procedure when considering a complaint 2.
http://fluencycontent2-schoolwebsite.netdna-ssl.com/FileCluster/StPhilomenaSchool/MainFolder/Policies/Complaints-Procedure-2018.pdf
The Complaints Procedure ... As the school is an academy, the Local Authority cannot investigate complaints. The role of the EFA is to check whether the complaint has been dealt with properly by the academy. The EFA will not overturn an academy’s decision about a …
https://www.solihullsfc.ac.uk/wp-content/uploads/2016/08/complaints_procedure_2015.pdf
COMPLAINTS PROCEDURE . Policy Reference Number G02 Version 6 Originator Paul Ashdown Approved Human Resources Committee – 5 November 2013 Addition of EFA complaints process 20 October 2015 Issue Date 20 October 2015 Review Date Subject to changes in College policy . A INTRODUCTION .
http://www.plympton.academy/sites/default/files/content-assets/pages/files/policies/1044/complaints-procedure.pdf
Related documentation DfE & EFA Guidance . 2 Plympton Academy Complaints Procedure Governors of Plympton Academy have adopted the following procedure to deal with formal complaints from members of the academy community or general ... Governors sitting on the panel need to be aware of the complaints procedure and any other procedures relating to ...
https://www.thedeantrust.co.uk/complaints-procedure/
Complaint Procedure Referred to Education Funding agency. 3.34. If a complaint has been through all the stages of the Trust’s complaints procedure but the complainant remains dissatisfied, they can ask the Education Funding Agency (EFA) to review the handling of the complaint. 3.35.
http://www.focus-trust.co.uk/wp-content/uploads/2015/10/F-T-Operations-Complaint-Procedure-July-2016.pdf
6.6 Stage 4 – contact the EFA as outlined above. 7 Making complaints 7.1 Follow the stages outlined above. 7.2 Please note that any person contacting the Trust office will be directed back to the academy to commence the complaints procedure. 8 Investigating complaints
http://smartfile.s3.amazonaws.com/simonballe.herts.sch.uk/uploads/2018/10/Complaints-Policy-and-Procedure-2018-19.pdf
(EFA). 1.2. Complaints brought by staff should be investigated using the Grievance Procedure and not this complaints’ policy. 1.3. Complaints brought by Governors should be dealt with through the Chair of Governors as an item for consideration at an informal level which if necessary
https://childlawadvice.org.uk/information-pages/complaints-to-academy-schools/
The school’s complaints policy must be in writing, available to parents and set out clear timescales for how complaints will be handled. If you are a parent of a pupil at the Academy, the complaints procedure must comply with The Education (Independent School Standards) Regulations 2014, Schedule 1, Part 7. The complaints process should have ...
http://smartfuse.s3.amazonaws.com/467184d8819946ef947ea28c87f2cd20/uploads/2016/10/ComplaintsProcedure.docx.pdf
Complaints Committee within 5 school days. The Committee decision is final. 6.Recourse to the Education Funding Agency (EFA) If, having exhausted our complaints procedure, as above, you still feel unsatisfied, you may contact the EFA here . Complaints Policy – Page 5 of 5
http://www.cumbriaeducationtrust.org/wp-content/uploads/2015/11/CET-Complaints-Procedure.pdf
COMPLAINTS PROCEDURE A statement for users of the Cumbria Education Trust Academies Cumbria Education Trust (the Trust) very much hope that you and your child will be very happy at our family of academies, and that any concerns that may arise are dealt with swiftly by our staff. However,
https://www.klbschool.org.uk/wp-content/uploads/Complaints-procedure-2017.pdf
Complaints Procedure 4 of 4 May 2017 If the academy’s complaints procedure does not meet the Regulations, the EFA will ask the academy to put this right. They may seek to enforce the decision under the terms of the funding agreement on behalf of the Secretary of State, if appropriate.
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