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https://www.eiopa.europa.eu/publications/eiopa-guidelines/guidelines-on-complaints-handling-by-insurance-intermediaries
Guidelines on complaints handling by insurance intermediaries According to Art 73 of the EIOPA Regulation referring to language arrangements, EIOPA issues its Guidelines in all EU official languages (with the exception of Irish, according to Council Regulation (EU) No 1257/2010).
https://www.eiopa.europa.eu/Publications/Guidelines/EIOPA_Complaints_Handling_GL_EN.PDF
information on complaints and complaints-handling to the competent national authorities or ombudsman. This data should cover the number of complaints received, differentiated according to their national criteria or own criteria, where relevant. Guideline 5 - Internal follow-up of complaints-handling 14.
https://eba.europa.eu/regulation-and-policy/consumer-protection-and-financial-innovation/guidelines-for-complaints-handling-for-the-securities-esma-and-banking-eba-sectors
ESMA and the EBA are proposing to develop complaint handling guidelines for the investment and banking sectors that are identical to the existing EIOPA guidelines for the insurance sector. The objective is to provide EU consumers with a single set of complaints handling arrangements, irrespective of the type of product or service and of the geographical location of the firm in question. This ...
https://www.esma.europa.eu/document/draft-guidelines-complaints-handling-securities-esma-and-banking-eba-sectors
Draft guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors ... the EBA have developed guidelines for the investment and banking sectors that build on the existing complaints-handling guidelines established by EIOPA for the insurance sector. The objective is to allow EU consumers to refer to a single set of ...
https://www.fma.gv.at/en/eu/eiopa-guidelines/
The competent authorities and financial institutions shall, according to Article 16 para 3 of EIOPA-Regulation, make every effort to comply with EIOPA-guidelines and recommendations. If required by that guideline or recommendation, financial institutions shall report, in a clear and detailed way, whether they comply with that guideline or ...
https://eba.europa.eu/documents/10180/732334/JC+2014+43+-+Joint+Committee+-+Final+report+complaints-handling+guidelines.pdf/312b02a6-3346-4dff-a3c4-41c987484e75
1. In June 2012, EIOPA published its “Guidelines on Complaints-Handling by Insurance Undertakings” 1(EIOPA guidelines). 2. Taking into account the different regulatory provisions for complaints-handling between the securities and banking sectors, and the Alternative
https://register.eiopa.europa.eu/publications/reports
Report On feedback from National Competent Authorities Regarding EIOPA’s opinion on Payment Protection Insurance 03.2014 One Minute Guide - EIOPA Guidelines on Complaints-Handling by Insurance Intermediaries 02.2014
https://www.esma.europa.eu/document/joint-committee-final-report-guidelines-complaints-handling-securities-esma-and-banking-eba
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) published today their Joint Committee final Report on guidelines for handling consumer complaints in the securities and banking sectors.
https://www.insurereinsure.com/2013/12/13/eu-eiopa-publishes-new-guidelines-on-complaints-handling-by-insurance-intermediaries/
Dec 13, 2013 · On 27 November 2013, the European Insurance and Occupation Pensions Authority (EIOPA), published new “comply or explain” guidelines in respect of the complaints-handling process undertaken by insurance intermediaries (the Guidelines).The Guidelines are addressed to the national competent authorities (Competent Authorities) that are responsible for supervising insurance …
https://lloydsbrussels.com/complaints/
The Complaints team at Lloyd’s Brussels is committed to ensuring that complaints are handled fairly and efficiently. We offer a free of charge complaint resolution service. This service is provided in accordance with the local country-specific regulatory requirements. ... As per EIOPA Guidelines definition, ...
http://www.actuarialpost.co.uk/article/eiopa-publishes-complaints-handling-guideline-report-2979.htm
Since the Guidelines are high-level principles, they have been supplemented by a more detailed Best Practices Report, which seeks to promote common supervisory approaches and practices regarding internal systems and controls and internal follow-up of complaints. EIOPA appreciates the importance of proportionality in applying these Guidelines to ...
https://www.fma.gv.at/en/fma-publishes-guidelines-by-the-european-insurance-and-occupational-pensions-authority-eiopa/
The Austrian Financial Market Authority (FMA) has published the Guidelines on Complaints-Handling by Insurance Undertakings, issued by the European Insurance and Occupational Pensions Authority (EIOPA). The guidelines aim to improve, in the interests of customers, the way in which insurance undertakings handle complaints. One example of the ...
https://ganadoadvocates.com/other-news/eiopa-issues-guidelines-on-complaints-handling-by-insurance-intermediaries/
Dec 05, 2013 · EIOPA has published a set of Guidelines on Complaints-Handling by Insurance Intermediaries. The Guidelines are addressed to the national competent authority in each Member State which is responsible for supervising complaints between insurance intermediaries and policyholders.
https://www.moodysanalytics.com/regulatory-news/july-31-18-eba-updates-guidelines-on-complaints-handling-to-extend-their-scope
EBA published an update to the Joint Committee guidelines on complaints-handling. The update includes an extension of the scope of application of these guidelines to the authorities supervising the new institutions established under the revised Payment Service Directive (PSD2) and the Mortgage Credit Directive (MCD).
https://www.fsc.bg/en/legal-framework/guidelines-recommendations/eiopa/
EIOPA Guidelines on Complaints-Handling by Insurance Undertakingspdf / 118.71 KB; EIOPA Guidelines on the use of the Legal Entity Identifier (LEI)pdf / 245.15 KB; Joint Guidelines on the convergence of supervisory practices relating to the consistency of supervisory coordination arrangements for financial conglomeratespdf / 145.73 KB
https://www.lexology.com/library/detail.aspx?g=ac1f8230-4a1d-4c27-a58f-cfd0363f53a5
On 16 November 2012, EIOPA published the translation of Guidelines on Complaints-Handling by Insurance Undertakings into all official languages of…
https://www.williamfry.com/newsandinsights/news-article/2013/07/25/complaints_reporting_to_the_central_bank_of_ireland
Complaints Reporting to the Central Bank of Ireland In its response to EIOPA’s guidelines on complaints-handling by insurers, the Central Bank of Ireland has highlighted forthcoming reporting obligations for insurance companies. Public consultation has also been held on draft EIOPA guidelines for complaints-handling for insurance intermediaries.
https://www.williamfry.com/newsandinsights/news-article/2013/04/26/eiopa_consultation_on_draft_guidelines_for_complaints_handling_by_insurance_intermediaries
On 5 April 2013, EIOPA launched a public consultation on draft Guidelines for complaints handling by insurance intermediaries (the “Guidelines”). The Guidelines will be addressed to each Member State’s national competent authority responsible for supervising complaints handling by insurance intermediaries in their jurisdiction.
https://www.dr-walter.com/fileadmin/data/Multimedia/EIOPA_Best_Practices_Report_complaints-handling_by_Insurance_Undertakings.pdf
are based on Article 29(2), EIOPA Regulation 2 whereby EIOPA may “develop new practical instruments and convergence tools to promote common supervisory approaches and practices”. They provide examples of best practices and are complementary to the “Guidelines on Complaints Handling by Insurance Undertakings” (EIOPA BoS 12/069).
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