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A summary of complaints received by the Energy & Water Ombudsman NSW in the Oct to Dec 2019 quarter. 06/02/2020 Commercial comparison websites have again come under the spotlight this week, with accommodation platform Trivago found to be in breach of Australian... 21/01/2020
https://www.ombo.nsw.gov.au/complaints/making-a-complaint
the ENERGY AND WATER OMBUDSMAN (EWON) about electricity, gas or water suppliers in NSW. If the supplier is a member of the EWON scheme you should complain to them first. We can assess complaints about all other suppliers/distributors of energy or water. Call our Inquiries team Monday to Friday between 9am to 4pm if you are unsure.
https://www.ewon.com.au/page/making-a-complaint/what-can-i-complain-about
The Energy & Water Ombudsman NSW (EWON) handles complaints about electricity and gas providers in New South Wales, and some water providers. We recommend you try to sort out the problem with your provider first, but if the problem isn't fixed or you're not happy with its response, contact us by phone or submit a complaint online. You can contact us at any time in the process for …
https://www.service.nsw.gov.au/transaction/energy-water-ombudsman-nsw-ewon
The Energy & Water Ombudsman NSW (EWON) provides a free, fair and independent dispute resolution service for all electricity and gas (and some water) customers in NSW. EWON can also give you advice and guidance if you are having difficulty paying your energy or water bills. Visit them online, or alternatively, you can call 1800 246 545.
https://www.ewon.com.au/page/making-a-complaint
We will only give the provider information relevant to your complaint. Submit your complaint online. Making a complaint on behalf of another person. For privacy reasons we can't move ahead with the complaint until we receive authority from the person making the complaint, either verbally or in writing.
https://www.essentialenergy.com.au/about-us/customer-and-regulatory-information/complaints-and-dispute-resolution-procedure
If you are still not satisfied, you may choose to contact the Energy and Water Ombudsman NSW (EWON) which provides a free, independent complaints resolution service. Contact the Ombudsman by calling 1800 246 545 (free call) or visit the website www.ewon.com.au.
https://www.ombudsman-services.org/sectors/energy
Customer credit act-related complaints which should be handled by the Financial Ombudsman Service. Complaints that would be better handled by the energy regulator, the Office of Gas and Electricity Markets (Ofgem). Complaints that would be better handled by enforcement or advocacy bodies such as Trading Standards or Citizens Advice.
https://www.ombo.nsw.gov.au/complaints/complaint-form
Before completing the below form please check that we can help you - see making a complaint and/or complaints we cannot investigate. After we assess your complaint, we may refer it to another complaint handling body or other agency. We will only do so where this action is necessary and appropriate to assist you try and resolve your complaint.
https://www.ombo.nsw.gov.au/complaints
Our complaint handling work is aimed at exposing and eliminating conduct that is illegal, unreasonable, unjust or oppressive, improperly discriminatory, based on improper or irrelevant grounds, based on a mistake of law or fact, or otherwise wrong.
https://www.aer.gov.au/consumers/making-a-complaint
If you have a problem with your electricity or gas retailer, the factsheet, 'What can I do if I have a complaint about my energy?', explains the steps you can take to resolve it. What can I do if I have a complaint about my energy ( PDF 178.02 KB ) Contact your energy retailer or distributor ... Contacting energy ombudsman schemes.
https://www.ewon.com.au/page/making-a-complaint/complaint-forms
Before making a complaint to EWON we recommend you contact your provider to discuss the issue. You can contact us at any time if you would like independent advice. If the problem is not fixed after you've spoken to your provider or you’re ...
https://www.ewon.com.au/page/contact-us
You can contact EWON about any electricity or gas supplier in New South Wales and some water suppliers. We encourage you to talk to your provider first to try to resolve the problem. If the problem isn't fixed or you're not satisfied with the response from your company, contact us. You can also contact us at any time for independent advice.
https://www.ombo.nsw.gov.au/complaints/making-a-complaint/what-you-cannot-complain-about-to-us
We cannot handle complaints about Our legislation limits what matters we can deal with. For example we cannot investigate the conduct of: the governor, parliament, ministers and Members of Parliament
https://www.ombudsman-services.org/
3 Escalate the complaint to us. If the provider is unwilling to resolve the complaint, they should send you a deadlock letter referring you to us. If not, you can still escalate the complaint to us if it's unresolved after 8 weeks (6 weeks for energy complaints about SSE).
https://www.originenergy.com.au/contact-us/complaints.html
Ombudsman. Most states offer a free and independent Energy Ombudsman Scheme that can provide information, advice and assistance to customers. If your matter has been escalated through our complaint handling process and you still don't feel that it's been satisfactorily resolved, you can choose to have the situation reviewed by the relevant Energy Ombudsman Scheme in your state.
https://energysaver.nsw.gov.au/households/you-and-energy-providers/your-rights-energy-and-bills
Dec 19, 2018 · If you have concerns about your energy bill or any other energy matter, talk to your retailer. If you feel the issue has still not been resolved, contact the Energy and Water Ombudsman NSW (EWON) to lodge a formal complaint.
https://www.alintaenergy.com.au/help-and-support/help-and-support/customer-support/complaints-and-disputes/
If you’re still not satisfied and want to escalate the matter, we will refer your enquiry or complaint to our senior management. You are also free to contact the WA Energy Ombudsman. The Energy Ombudsman is an independent, free service that resolve disputes between domestic or small business customers and electricity and gas companies.
https://www.ombudsman.qld.gov.au/how-to-complain/make-a-complaint/out-of-jurisdiction-categories/electricity-or-gas
You have an electricity or gas complaint... We cannot help you with your complaint but there is another organisation that may be able to help you.
https://www.ewov.com.au/complaints/how-to-make-a-complaint
How to make a complaint. Before you complain to us, you must give the company a reasonable opportunity to resolve the dispute itself. If you’ve tried but you can’t sort the problem out, we can help you and the company to reach a resolution. You can make a complaint by phone, online, by email or fax or in writing. Phone us on 1800 500 509 ...
https://www.canstarblue.com.au/electricity/energy-complaints-ombudsman/
Ombudsman complaints can take months to process and there’s no guarantee of achieving the desired result. That’s why contacting the Ombudsman is generally a last resort and simply threatening your energy company with a complaint will sometimes be more effective.
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