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https://www.cru.ie/home/complaint-form/energy/
If you have completed the complaints handling process of a supplier or network operator and you are still not happy, then you should log a formal complaint with the CRU. We can investigate the matter and issue a decision that is legally binding on the energy company.
The CRU is Ireland’s independent energy and water regulator and has a wide range of economic, customer protection and safety responsibilities. The strategic objectives of the CRU and its Mission, Vision and Values are focused on protecting the interests of the public in terms of energy safety, energy security and consumer rights.
https://www.dccae.gov.ie/en-ie/energy/topics/Electricity/commission-for-energy-regulation-(cer)/Pages/Commission-for-Energy-Regulation-(CER).aspx
The Commission for Regulation of Utilities (CRU) is Ireland's independent energy regulator. The CRU was established in 1999. It now has a range of economic, customer protection and safety responsibilities in energy. The CRU is also the economic regulator of the Irish public water and wastewater sector.
https://www.citizensinformation.ie/en/consumer_affairs/energy_and_water_services/commission_for_energy_regulation.html
Oct 02, 2017 · The regulator for the energy market and water in Ireland is the Commission for Regulation of Utilities (CRU). They also handle consumer complaints. Find out more.
https://www.ombudsman-services.org/sectors/energy
Complaints that would be better handled by the energy regulator, the Office of Gas and Electricity Markets (Ofgem). Complaints that would be better handled by enforcement or advocacy bodies such as Trading Standards or Citizens Advice. Complaints where …
https://switcher.ie/gas-electricity/guides/energy-suppliers/making-a-complaint-about-your-energy-supplier/
Step 3: Raise a complaint about your energy supplier with the CRU. If you don’t get the resolution you’re looking for after exhausting the complaints process with your supplier and taking advice from Citizens Information, you could look at raising the complaint with the Commission for Regulation of Utilities (CRU).
https://www.uregni.gov.uk/how-complain
For more information on the Utility Regulator’s role in dealing with complaints please refer to our Resolution of Complaints, Disputes and Appeals Policy. The Consumer Council. The Consumer Council is an independent statutory body that aims to promote and safeguard the interests of all consumers in Northern Ireland.
https://www.uswitch.com/gas-electricity/guides/energy-complaints/
Find out how to make a complaint about your energy supplier, and who to talk to if it can't be resolved. Run an energy comparison and beat the price cap Make sure you're not overpaying for your ...Author: Uswitch
https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/complain-about-your-gas-or-electricity-bill-or-supplier
Energy complaints procedure: A video guide. Before you make a complaint. If you have a complaint about your gas or electricity supplier, or distribution network operator on a connections issue, you should first contact them. Your supplier's phone number and website will be on your energy bill.
https://www.irishexaminer.com/ireland/bord-gais-tops-bill-for-complaints-to-cer-399903.html
May 17, 2016 · Bord Gáis tops bill for complaints to CER ... constituted 43% of the complex complaints lodged against energy suppliers. Electric Ireland, which has 50% market share, accounted for 37% of the ...
https://www.ofgem.gov.uk/
The government regulator for gas and electricity markets in Great Britain.
https://ie.trustpilot.com/review/justenergy.ie
Reply from Just Energy Ireland Hi Magdalena, Thank you for your 4-star review; this is really appreciated. Please let me reassure you Just Energy is dedicated to ensuring we meet all of our customers' energy needs, now and in the future.
https://en.wikipedia.org/wiki/Commission_for_Energy_Regulation
Since 1 November 2007 the Commission for Regulation of Utilities, (known then as the Commission for Energy Regulation (CER)) and Utility Regulator, together referred to as the Regulatory Authorities or RAs, have jointly regulated the all-Island wholesale electricity …Jurisdiction: Ireland
https://www.independent.ie/irish-news/energy-regulator-sees-huge-surge-in-consumer-complaints-38258182.html
Jun 27, 2019 · There has been a rise in complaints about energy companies, mainly related to disputes about bills. Most of the complaints upheld were against Electric Ireland…Author: Charlie Weston
http://www.neon-ombudsman.org/2018/11/13/ireland-number-of-energy-complaints-stable/
Nov 13, 2018 · Ireland: Number of Energy Complaints Stable. The Customer Care Team of the Irish Regulator CRU, member of NEON, has published its annual report for the year 2017. While the total number of customer contacts decreased, the number of complex complaints remained stable. CRU does nevertheless predict an increase in both contacts and complaints in 2018.
https://www.independent.ie/business/technology/energy-regulator-reviews-complaints-against-esb-backed-endeco-technologies-36206201.html
The energy regulator is reviewing a number of complaints made against ESB-backed Endeco Technologies. Endeco's products allow large users of electricity to make money by adjusting their power ...Author: Gavin Mcloughlin
https://www.thejournal.ie/gas-customers-overcharged-complaints-3431826-Jun2017/
Oct 27, 2019 · 3,500 complaints made to energy regulator - including one person who was wrongly charged €2,500 The regulator said it is important that customers know their rights.
https://www.uregni.gov.uk/sites/uregni/files/media-files/Complaints%20Disputes%20and%20Appeals%20-%20August%202018.pdf
Utility Regulator August 2018 Policy on the Resolution of Complaints, Disputes and Appeals and Guide for Applicants Background Information The Regulator The Utility Regulator is Northern Ireland’s first cross-utility regulator. We are both an independent economic and customer services regulator…
https://www.irishexaminer.com/ireland/complaints-to-energy-regulator-increase-435-226279.html
Mar 23, 2013 · Headline Complaints to energy regulator increase 43.5% . ... Both Bord Gáis and Electric Ireland were the subject of considerably fewer complaints. In total, 52% …
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