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https://www.eqc.govt.nz/contact-us/make-complaint
Dec 12, 2019 · If you've made a complaint to EQC and you're not satisfied with the outcome of the complaint investigation, you have the right to raise your concerns with the Office of the Ombudsman. Contact details for the Ombudsman Phone: 0800 802 602
https://www.ombudsman.parliament.nz/resources/earthquake-commission-unreasonable-not-settle-claim-particular-circumstances
The Ombudsman considered EQC’s position unsatisfactory. This was because the contents claim for the complainant’s property which she personally occupied, and for which she had separate insurance cover, indicates that the claim could be reasonably be expected to be settled independently of the complainant’s other properties.
https://www.eqc.govt.nz/contact-us/make-complaint/complaints-form
Nov 26, 2019 · How to make a complaint to EQC; Complaints form; Complaints form. Please use the form below if you wish to make a complaint to EQC. (If you have feedback or a question, please use the Contact form.) Fields marked * must be filled in. Claim number . If you have an EQC claim number, please enter it here. Title .
https://www.ombudsman.parliament.nz/resources/earthquake-commissions-handling-claim-unreasonable-circumstances
Oct 01, 2016 · The chief Ombudsman recommended that EQC write to the complainant to acknowledge and to apologise for the deficiencies which occurred in its dealings with him in respect of his claim. While the Chief Ombudsman accepted that EQC’s report contained an apology, this was qualified and should not be.
http://www.stuff.co.nz/the-press/news/9289056/Ombudsman-dealing-with-800-EQC-complaints
Oct 16, 2013 · A position had been established at EQC for a contact person to try to resolve complaints early. The office posted a 92 per cent increase in official information complaints in 2013. Chief Ombudsman...
https://www.ombudsman.parliament.nz/resources/earthquake-commission-should-reimburse-claimants-travel-costs-when-staff-fail-attend
May 01, 2017 · Given EQC’s undertaking to address the complaint in this way, the investigation was discontinued. This case note is published under the authority of the Ombudsmen Rules 1989. It sets out an Ombudsman’s view on the facts of a particular case. It should not be taken as establishing any legal precedent that would bind an Ombudsman in future.
https://www.ombudsman.parliament.nz/resources/fact-sheet-earthquake-commission
Jan 01, 2019 · This fact sheet explains the Ombudsman's role in relation to complaints made against the Earthquake Commission (EQC). Also available in Easy Read format.
https://www.stuff.co.nz/business/103496833/eqcs-gag-clauses-muzzle-criticism-and-complaints
May 01, 2018 · He doubted that EQC could legally stop people making an official complaint, such as to the Ombudsman's office. "That's a fundamental right enshrined in the Ombudsman's …
https://www.ombudsman.parliament.nz/resources/information-fault-lines-accessing-eqc-information-canterbury
Dec 19, 2013 · In addition, EQC is implementing a major “business improvement initiative”, one result of which should be that, by the end of April 2014, the problem of delay in responding to requests for claim-related information should be fully resolved. We have reservations about aspects of this initiative (see paragraphs 184-192), but this should not ...
https://www.eqc.govt.nz/sites/public_files/file_attach/How%20to%20Make%20a%20Complaint_0.pdf
complaint or the way EQC has handled it, you have the option of contacting the Office of the Ombudsman at PO Box 10 152, Wellington 6143, or on Freephone 0800 802 602. Further information is available at www.ombudsman.parliament.nz
https://www.eqc.govt.nz/recent-events/kaikoura-earthquake/resolving-kaikoura-claim-complaints
Sep 02, 2019 · You can call EQC or your private insurer to check who is managing your claim if you are unsure. If your claim is still managed by your private insurer, you can contact them in the first instance regarding your complaint. They can explain their internal disputes and complaints management process to you and make recommendations on the next steps.
https://www.themotorombudsman.org/consumers/make-a-complaint
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with resolving disputes that arise between consumers and Code-accredited businesses.. In order for us to assist with resolving your dispute, there are some steps you need to …
http://www.stuff.co.nz/the-press/business/your-money/agony-aunt/5385766/Insurance-disputes-where-do-you-turn
Aug 05, 2011 · Before you get too excited and start jamming the phone lines with complaints, it pays to know that the ombudsman is not an ambulance service that will come to your rescue. ... EQC and the ...
https://www.ombudsman-services.org/about-us/contact-us
Contact Ombudsman Services. Need to speak to us or want to pop something in the post? Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm. We are closed on Sunday and Bank Holidays. For copyright complaints, phone lines are open Monday to Friday from 9am until 5pm. We are closed at the weekends and on Bank Holidays.
https://www.eqc.govt.nz/canterbury/claim-reviews
Jul 12, 2019 · Alternatively, you may wish to escalate your concerns through our complaints process. Requesting a visit to your home while under repair. Once the repairs to your home begin, your home becomes a construction site. If your repairs are being managed by EQC, you can organise to visit your home through your Claim Manager.
https://www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/
Sep 25, 2019 · You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure. An ombudsman will also investigate your complaint if the organisation takes too long to resolve your complaint - this is usually 8 weeks, but check with the scheme you’re using.
http://www.stuff.co.nz/the-press/news/7740442/EQC-woes-swamp-Ombudsmen
Sep 28, 2012 · The Earthquake Commission (EQC) is under the magnifying glass of the Office of the Ombudsmen after a steep increase in the number of complaints lodged against the organisation.
https://www.stuff.co.nz/the-press/business/the-rebuild/72881345/some-eqc-complaints-open-for-six-months-or-more
Oct 11, 2015 · An EQC spokesman said in the year until September 1, 2015, EQC received 2959 complaints and settled 3131. He said since this time last year, …
https://www.ifso.nz/information/insurance/canterbury-earthquakes/
EQC is not a Participant of the IFSO Scheme. You should first raise your issue with EQC. See their website about Complaints. If you are not happy with the outcome of your discussions, you can make a complaint to the Office of the Ombudsman.
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