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https://standards.gdc-uk.org/pages/principle5/principle5.aspx
Guidance. 5.3.1 You should give the patient a copy of the complaints procedure when you acknowledge their complaint so that they understand the stages involved and the timescales. 5.3.2 You should deal with complaints in a calm and constructive way and in line with the complaints procedure.
https://standards.gdc-uk.org/pages/principle5/scenarios/scenario1.aspx
Standard 5.3.4 in Standards for the Dental Team states you must respond to complaints within the time limits set out in your complaints procedure. If you don’t respond within the time limits set out in your complaints handling procedure, patients will probably become more annoyed and could end up complaining to the GDC.
https://www.gdc-uk.org/information-standards-guidance/standards-and-guidance/complaint-handling
Standards and guidance Sets out the standards of conduct, ... What we do The General Dental Council (GDC) ... We follow a complaints procedure and keep you informed. We will try to answer all your questions and any concerns you raise.
Dental Complaints Service 37 Wimpole Street London W1G 8DQ Please read about What we can help with for further information about the role of the Dental Complaints Service. For other organisations that may be able to assist you, please visit our helpful links page.
https://www.dentalprotection.org/uk/articles/principle-5-have-a-clear-and-effective-complaints-procedure
GDC standards Q&A - Principle 5 - Have a clear and effective complaints procedure ... Practice owners should note that the new standards guidance places an emphasis on training the team to handle complaints from patients and the importance of being able to demonstrate that the training has happened. ... Prominently displaying your complaints ...
https://www.gdc-uk.org/education-cpd/students-and-trainees/student-professionalism/student-case-studies/principle-5
Standards and guidance Sets out the standards of conduct, ... What we do The General Dental Council (GDC) is the UK-wide statutory regulator of the dental team. ... 5.1 Make sure that there is an effective complaints procedure readily available for patients to use, and follow that procedure at all times. ...
https://contactus.gdc-uk.org/Complaint/Process/1
If you would rather speak to someone who was not directly involved in your treatment, and you are not sure the GDC is best placed to look into your concern, the best place to start is the NHS complaints team (if it was NHS treatment) or the Dental Complaints Service (if you paid privately for your treatment, and in the last 12 months).
https://www.dentalprotection.org/south-africa/publications-resources/complaints-handling/draft-complaints-policy
Practice Complaints Procedure In this practice we take complaints seriously and we aim to ensure that all our patients are pleased with their experience of our service. When a patient complains, he/she is dealt with courteously and promptly so that the matter is resolved as quickly as possible. This policy is based on these objectives.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://uk.answers.yahoo.com/question/index?qid=20120123014053AAe5Hlw
Jan 23, 2012 · *edit* The first PDF entitled "standards for dental professionals" contains the info you are looking for. it contains guidance about "helping patients with complaints about a dental professional". There is also a PDF entitled "principles of complaints handling" between those two, i think you will be able to answer. Good luck.
https://www.fgdp.org.uk/sites/fgdp.org.uk/files/docs/in-practice/fgdp%20implant%20training%20standards%202016.pdf
practice. They also serve as a reference point for the General Dental Council (GDC), in the consideration of patient complaints against dentists who have allegedly practised implant dentistry without the necessary competence. The original standards for …
https://www.adi.org.uk/resources/guidelines_and_papers/training_standards/implant-training-stds-jun-12.pdf
TRAINING STANDARDS IN IMPLANT DENTISTRY 2012 Page 2 of 8 The surgical procedure involves placing a small rod of appropriate biocompatible material (the ‘implant’) into the patient’s jawbone, and attaching a false tooth, teeth or denture to it. For some patients, …
https://ddujournal.theddu.com/issue-archive/winter-2018/practice-complaints-procedures
Publishing your complaints procedure. It is a GDC requirement for details of the complaints procedure to appear on the practice website, along with details of who patients can contact if they are not satisfied with the response.. It should also appear in the practice information leaflet, and a notice or poster should be displayed prominently in the reception area.
https://pocketdentistry.com/3-legal-and-ethical-issues/
3 Legal and Ethical Issues. 3 Legal and Ethical Issues. Key learning points. ... General Dental Council Standards Guidance. ... Responding in a helpful manner and in line with a formal complaints procedure is more likely to defuse and resolve the issue satisfactorily, rather than by being difficult and obstructive. ...
https://www.dentaljuce.com/professional-standards-and-the-gdc-protecting-the-confidentiality-of-patient-information
• To present an overview of the requirements of the GDC's Standards Guidance document. ... Have a clear and effective complaints procedure • Principle 6: Work with colleagues in a way that is in patients' best interests ... • DO D. (Professionalism domain) Maintenance of skills, behaviours and attitudes which maintain patient confidence ...
https://issuu.com/prohealthcarecpdltd/docs/gdc_standards_for_the_dental_team_2
GDC standards for the dental team 2013 Published on Jul 7, 2016 This document sets out the standards of conduct, performance and ethics that govern you as a dental professional.
https://www.oldwindsordental.com/wp-content/themes/oldwindsor/pdf/patient-complaints-procedure.pdf
Patient Complaints Policy and Procedures At Old Windsor Dental Practice we want to ensure that all our patients are pleased with their experience of our service. We take complaints very seriously indeed. If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as
https://ddujournal.theddu.com/issue-archive/issue-5/communication-and-consent---making-the-connection
Communication and consent - making the connection. Plainpicture. Alison Large 5 0 Comments Dento-legal adviser, Alison Large, explains why clear communication between dental professionals and patients is vital to the consent process. ... in line with GDC standards guidance ... Having a proper complaints procedure can help you solve patient ...
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