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https://www.gdc-uk.org/information-standards-guidance/standards-and-guidance/complaint-handling
Together with 28 organisations from across the dental sector, the GDC has developed a set of universal principles for handling complaints about dental professionals. The six core principles provide a simple template for best practice, helping professionals and patients to get the most from feedback and complaints, for the benefit of all.
https://standards.gdc-uk.org/pages/principle5/principle5.aspx
5.1.6 Complaints can be an opportunity to improve your service. You should analyse any complaints that you receive to help you improve the service you offer, and share lessons learnt from complaints with all team members. 5.1.7 You should keep a written record of all complaints together with your responses. This record should be separate from your patient records so that patients are not …
https://www.gdc-uk.org/information-standards-guidance/standards-and-guidance/gdc-guidance-for-dental-professionals/guidance-documents
Standards and guidance. Standards for the Dental Team; Complaint handling; Direct access; Scope of practice; GDC guidance for dental professionals. Medical emergencies; Industrial action; Reporting on FGM The professional duty of candour; Useful organisations for professionals; Guidance documents; Information on dental treatment. Tooth whitening and illegal practice
https://www.dentalprotection.org/uk/articles/principle-5-have-a-clear-and-effective-complaints-procedure
The GDC doesn’t define specific timings for managing a complaint but it does expect you to respond to complaints within the time limits that the practice has set out in its own complaints procedure. The NHS has its own guidance on limitations for dealing with complaints and these can vary according to the country you work in.
https://standards.gdc-uk.org/pages/principle5/scenarios/scenario1.aspx
Standard 5.3.4 in Standards for the Dental Team states you must respond to complaints within the time limits set out in your complaints procedure. If you don’t respond within the time limits set out in your complaints handling procedure, patients will probably become more annoyed and could end up complaining to the GDC.
https://standards.gdc-uk.org/
The guidance is there to help you to meet the standards. You are expected to follow the guidance, to use your professional judgment, demonstrate insight at all times and be able to justify any decision that is not in line with the guidance.
https://standards.gdc-uk.org/Assets/pdf/Standards%20for%20the%20Dental%20Team.pdf
General Dental Council Standards for the Dental Team Standards You must: 1.1 Listen to your patients. 1.2 Treat every patient with dignity and respect at all times. 1.3 Be honest and act with integrity. 1.4 Take a holistic and preventative approach to patient care which is appropriate to the individual patient.
https://standards.gdc-uk.org/pages/principle3/principle3.aspx
3.1.2 You should document the discussions you have with patients in the process of gaining consent. Although a signature on a form is important in verifying that a patient has given consent, it is the discussions that take place with the patient that determine whether the consent is valid.
https://www.gdc-uk.org/information-standards-guidance/standards-and-guidance/scope-of-practice
If a task, type of treatment or decision is outside your scope of practice or you do not feel that you are trained and competent to do it, you must refer the patient to an appropriately trained colleague. You must practise in accordance with the Council’s standards document Standards for the …
https://www.dentalprotection.org/uk/articles/gdc-standards-for-the-dental-team
Standards for the Dental Team is published by the General Dental Council (GDC) and came into effect 30 September 2013. The document sets out the standards of conduct, performance and ethics that govern dental professionals in the United Kingdom. It specifies the principles, standards and guidance …
https://www.gdc-uk.org/raising-concerns/raising-concerns-about-dental-treatment/how-do-i-raise-a-concern-about-a-dental-professional/advice-for-professionals-raising-a-concern
Raising concerns about dental treatment The GDC can look into serious concerns about the ability, health or behaviour of a dental professional.; Handling concerns This section covers what you need to do, and what to expect, if a concern has been raised about you, as well as information about upcoming, current, and past hearings.
https://www.gdc-uk.org/registration/your-registration/indemnity
Standards and guidance Sets out the standards of conduct, performance and ethics that govern you as a dental professional. Information on dental treatment Find out about tooth whitening, going abroad for dental treatment, dental charges, and the standard of care …
https://www.mddus.com/resources/resource-library/news-digest/2013/july/new-updated-gdc-standards-for-dental-professionals
If a complaint is made about a GDC registrant it is against the principles set out in this document that their behaviour/conduct will be measured. GDC Standards for dental professionals was first published in May 2005, replacing the guidance document Maintaining Standards .
https://pocketdentistry.com/3-legal-and-ethical-issues/
General Dental Council Standards Guidance. The GDC has published a set of booklets that are available to all registered dental professionals, which set out the professional standards expected of every member of the dental team.
https://www.dentalnursenetwork.com/news/dental-nursing-news/877-gdc-standards-principles-1-3.html
GDC Standards: Principles 1-3 ... Standards for the Dental Team 2013 (www.gdc-uk.org). This document is in place to ensure that patients receive the best possible care and attention, and its contents should be incorporated into every aspect of the running of a dental practice. ... With a 110% increase in complaints to the GDC between 2010 and ...
https://www.dentaljuce.com/professional-standards-and-the-gdc
To become familiar with the UK GDCs guidance on Standards: Read the GDCs Standards Handbook. Take the Dentaljuce Standards For Dental Professionals module. • Gain knowledge and awareness of the document 'UK GDC Standards for Dental Professionals' • Understand how its guidelines should influence all areas of my professional life.
https://issuu.com/prohealthcarecpdltd/docs/gdc_standards_for_the_dental_team_2
Principle Five Have a clear and effective complaints procedure. General Dental Council Standards for the Dental Team ... with the GDC, to follow the guidance in this document, as well as following ...
https://contactus.gdc-uk.org/Complaint/Process/1
If you would rather speak to someone who was not directly involved in your treatment, and you are not sure the GDC is best placed to look into your concern, the best place to start is the NHS complaints team (if it was NHS treatment) or the Dental Complaints Service (if you paid privately for your treatment, and in the last 12 months).
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