Glasgow Housing Association Complaints Procedure

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Compliments and complaints GHA

    https://www.gha.org.uk/contact-us/compliments-and-complaints
    Compliments and complaints. We do all we can to get it right first time – but we know sometimes that’s not the case. If we don’t get things right, we’ll listen and learn to stop it happening again. If you’re unhappy with any of our services then let us know.

If you’re happy or unhappy with any of our services let us ...

    https://www.gha.org.uk/__data/assets/pdf_file/0026/52874/My-complaints-leaflet-GHA.pdf
    Glasgow Housing Association Compliments and complaints Page 1 Compliments and complaints We do all we can to get things right for you first time. ... deal with through our complaints procedure. These include: a routine first-time request for a service, for example reporting a problem that needs to be

Complaints - Glasgow City Council

    https://www.glasgow.gov.uk/index.aspx
    our failure to follow proper procedure. Your complaint may involve more than one council service or be about someone working on our behalf. If your complaint is about Social Work Services, there is a separate complaints form and procedure, you can find out about this by visiting Social Work Complaints. What can't I complain about?

Complaints - Housing Complaints - Housing Association

    https://www.qcha.org.uk/tenants/your_views/complaints
    Complaints. Tenants. Customer services; Home & safety advice; Paying your rent ... Glasgow, G20 7BE. Registered in Scotland No. 036434. 0141 945 3003. site by tictoc. Cookies on Queens Cross Housing Association websites. Queens Cross Housing Association use cookies on this website to enhance your browsing experience. By continuing to use the ...

Complaints – Govanhill

    http://www.govanhillha.org/contact-us/complaints/
    You can find out more at the Scottish Housing Regulator website. A SPF is not an individual tenant complaint about services. If you have a complaint, for example, if you are unhappy about how we have carried out repairs to your own home, then you should raise this directly with us through our complaints procedure.

Housing association homes: Complaints - GOV.UK

    https://www.gov.uk/housing-association-homes/complaints
    Follow these steps if you have a problem with your housing association home: Complain to your landlord - they should have a complaints policy that you can follow. Make a complaint to a ...

MAKE A COMPLAINT

    https://tollcross-ha.org.uk/make-a-complaint/
    MAKE A COMPLAINT, Tollcross Housing Association. After we have fully investigated your complaint, if you are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Housing and Property Chamber to look at it.

Make a complaint - Housing Ombudsman

    https://www.housing-ombudsman.org.uk/residents/make-a-complaint/
    Why are we asking this? This is the place to raise an online complaint to the Housing Ombudsman. We will guide you through the process. If instead you want to enquire about a complaint you've previously made, see 'Follow up the complaint I made' to find out what to do next.

Home - Housing Ombudsman

    https://www.housing-ombudsman.org.uk/
    We’ve published new guidance notes aimed at assisting landlords with policies and in responding to complaints. New Insight report shares knowledge and learning from casework. 23 January 2020 News, Press releases We have launched the first in a new series of reports providing insight into our complaints data and individual complaints ...

Cernach HA: Complaints

    https://cernachha.co.uk/get-involved/complaints/
    How to make a complaint. Our approach to complaints is based on the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure. We value complaints and use information from them to help us improve our service. If things don’t go right, we encourage you to complain. We understand that if you make a complaint, you want:

Information Leaflets and Booklets

    https://tollcross-ha.org.uk/information-leaflets-and-booklets/
    Rules of Tollcross Housing Association Condensation Leaflet Factoring Complaints Leaflet SHR Significant Performance Failures Complaints Procedure Summary of Customer Service Standards Policy Scottish Housing Regulator Report 16/17 Landlord Performance Report 16/17 Annual Accounts for the financial year 31st March 2017 SHR Regulatory Framework 2019

Yorkhill Housing Association Limited: Complaints

    http://yorkhillha.org/complaints/
    Complaints. Complaints help us to improve our services and we encourage people to let us know when things go wrong. Even the most minor of complaints can highlight a weakness in our systems or practices. Everyone at Yorkhill Housing Association is committed to providing the best service possible to all our customers.

Making a Complaint - Southside Housing Association

    https://southside-ha.org/get-involved/complaints/
    If you have told us about it but we have not resolved it, you can report it directly to the Scottish Housing Regulator. A complaint between an individual tenant and a landlord is not a significant performance failure. Significant performance failures are now, therefore, dealt with through this complaints handling procedure.

Housing Disrepair Claims - CEL Solicitors

    https://celsolicitors.co.uk/services/housing-disrepair-claims/
    Why choose CEL Solicitors? CEL Solicitors have helped over 1,000 clients with their housing disrepair claims. Achieving thousands in compensation for clients and making houses homes again with high standard repair works. We listen and care about your housing needs and deliver the results you deserve. At CEL we believe in ‘people before profits’ that’s …

Complaints - Yoker Housing Association

    https://www.yokerha.org.uk/owners/complaints
    Yoker Housing Association Ltd is a charitable, Registered Social Landlord operating in Yoker in the West of Glasgow. The Association is a community-based housing association which owns and manages over 630 homes and provides a factoring service to around 280 properties.

complaints - ng homes

    https://nghomes.net/complaints/
    To read more about our complaints procedure, please read our Complaints Policy. Read more about the Scottish Housing Regulator's Factsheet on Complaints and Significant Performance Failures. ... ng homes is a trading name of North Glasgow Housing Association.

Govan Housing Association Providing Excellence in ...

    https://www.govanha.org.uk/
    Govan Housing Association is a community-focused, registered social landlord, which is regulated by the Scottish Housing Regulator. We aim to provide, manage and maintain affordable housing for people in …

Ardenglen Housing Association Ltd : Complaints

    http://www.ardenglen.co.uk/makingacomplaint.html
    At Ardenglen our complaints handling procedure reflects our commitment to valuing complaints. It seeks to resolve customer dissatisfaction as close as possible to the point of service delivery and conduct through, impartial and fair investigations of customer complaints so that, where appropriate, we can make evidence based decisions on the facts of the case.

Tenancy Rights - Glasgow City Council

    https://glasgow.gov.uk/article/19412/Tenancy-Rights
    The majority of housing association and co-operatives have Scottish Secure tenants. If you are a Scottish Secure Tenant, you have the following rights: Your landlord must give you a written tenancy agreement and information about the complaints procedure

Complaints Performance Results Caledonia Housing Association

    https://www.caledoniaha.co.uk/282_ComplaintsPerformanceResults.html
    Caledonia Housing Association is the trading name of Caledonia Housing Association Ltd. Registered Office – 5 South St Johns Place, Perth PH1 5SU. Caledonia Housing Association Ltd is a registered society under the Co-operative and Community Benefit Societies Act 2014 – Reg. No. 2343R(S). Scottish Housing Regulator Reg. No. HEP 224.



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