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https://www.england.nhs.uk/contact-us/complaint/
This is the organisation where you received the NHS service, for example your hospital, GP surgery or dental surgery. ... NHS England, the health, local government and social care Ombudsman services and others are leading a project called Ask Listen Do. ... which makes final decisions on unresolved complaints about the NHS in England. It is an ...
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
If you have reached the end of the complaints process and are not happy with the organisation's final decision, you have the right to bring your complaint to the Parliamentary and Health Service Ombudsman to look at. The Parliamentary and Health Service Ombudsman makes final decisions on unresolved complaints about the NHS in England.
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
Depending on where you live in the UK, the NHS complaints process may be slightly different. If you don't want to complain directly to your GP or doctor's surgery, you need to contact the NHS in your region: If you live in England you can complain to NHS England; Find out how to make a complaint in Scotland; Find out how to make a complaint in ...
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
“I give permission for my complaint to be shared with (insert name of GP / dental surgery etc.) in order for NHS England to carry out an investigation.” Removable Media. Please do not post removable media to NHS England, for example CDs, DVDs, SD cards and memory sticks.
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
complaints about a GP practice If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice, you may want to make a complaint. This is information on how to raise a concern, give feedback or make a complaint to a general practice. This could get your problem sorted out by
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · Requirements for GP practices on the NHS complaints procedure in England. Requirements for GP practices on the NHS complaints procedure in England. We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we’ll assume you’re happy to receive all cookies from the BMA ...
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/who-you-can-go-to-when-you-have-a-problem-with-the-nhs/complaining-to-nhs-england-about-procedures-or-services-they-commissioned/
Complaints to NHS England. Any user of the organisation, their family, carers, or members of the public, can ask for advice, raise concerns or make a complaint about: any of the services that NHS England buys or commissions; any of the policies and procedures NHS …
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care
https://www.ombudsman.org.uk/sites/default/files/2018-08/Complaints_about_the_NHS_in_England-Quarter_1_2018-19_Final.pdf
dealing with the complaints we receive. Not all of the complaints that come to us go through our whole process. Where we can, we will seek to resolve complaints as early as possible in the process and provide complainants with answers categorise the outcome as a ‘resolution’. 3 . Complaints about the NHS in England: Quarter 1 2018-19
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
All healthcare providers have a policy and a system for dealing with complaints. It should cover your rights. Ask to see a copy of the healthcare provider’s complaints policy and details of how to complain. Download the full version of this leaflet Download your own GP surgery complaint letter template
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.healthwatch.co.uk/help-making-complaint
Resources to help you make a complaint. We know that making a complaint about NHS or social care services can be confusing. We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://pcse.england.nhs.uk/contact-us/
We aim to resolve all complaints within 40 working days, in line with PCSE complaints policy. Complaints Policy Primary Care Support England provides administrative and support services for primary care on behalf of NHS England and is part of Capita plc.
https://digital.nhs.uk/news-and-events/news-archive/2017-news-archive/number-of-written-complaints-about-nhs-increases-4-9-per-cent
Sep 14, 2017 · The report, entitled Data on Written Complaints in the NHS, 2016/17, shows numbers of complaints about both primary and secondary care. It shows a 9.7 per cent increase in written complaints to GP and dental practices 4 compared with the previous year.
https://www.nhs.uk/using-the-nhs/nhs-services/gps/how-to-register-with-a-gp-practice/
Since January 2015 all GP practices in England have been free to register new patients who live outside their practice boundary area. But it's for a practice to decide at the point of registration whether it's clinically appropriate and practical to register individual patients in that way.
http://www.bma.org.uk/-/media/Files/PDFs/Practical%20advice%20at%20work/Doctors%20as%20managers/gpnhscomplaintsproc.pdf
The NHS complaints procedure (England only): guidance for primary care August 2015 Introduction This document provides LMCs (local medical committees), practices and GPs with guidance on the requirements of the NHS complaints system, including advice on …
https://www.events.england.nhs.uk/events/greater-manchester-gp-excellence-programme-complaints-event
Nov 07, 2019 · Greater Manchester GP Excellence Programme are hosting a ‘ Complaints event ’ with the Parliamentary and Health Service Ombudsman (PHSO) and Greater Manchester Health & Social Care Partnership (GMHSCP) Complaints Team Description: We recognise that complaints can be very daunting and anxiety provoking for many GP practices, however complaints can also be a positive …
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