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https://www.pharmacyregulation.org/sites/default/files/responding_to_complaints_and_concerns_september_2010_0.pdf
The way in which a complaint or concern is handled in the pharmacy can determine whether or not it is then referred to an independent body such as the General Pharmaceutical Council (GPhC) or the Primary Care Organisation (PCO). How to deal with a complaint or concern that has been raised
https://www.pharmacyregulation.org/raising-concerns
Raising concerns. We regulate pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services. Our role is to protect the public and give them assurance that they will receive safe and effective care when using pharmacy services.
https://www.chemistanddruggist.co.uk/news/gphc-concerns-prompt-regulator-watchdog-take-action
The body has written to the GPhC on three occasions in five years, to ensure the council responds to concerns raised and asking it to answer to individuals. A GPhC spokesperson said the regulator takes complaints seriously and stressed it has a clear process for reviewing and responding to complaints and considering whether any lessons can be learnt. "We believe that is important that we are transparent about the number and type of complaints …
http://www.resourcepharm.com/pharmacy-law-and-ethics/general-pharmaceutical-council-guidance.html
General Pharmaceutical Council Consultation. Consultation on guidance to ensure a safe and effective pharmacy team. We are consulting on new guidance for pharmacy owners which outlines what they are expected to do to ensure everyone in the pharmacy team can provide safe and effective services to patients and the public.
https://www.pharmaceutical-journal.com/news-and-analysis/news/almost-half-of-community-pharmacists-admit-to-self-checking-their-own-dispensing/20207214.fullarticle
GPhC guidance ‘Responding to complaints and concerns’ includes a section on minimising the risk of a dispensing error. It advises pharmacists who are working alone and have self-checked “to create a short mental break between the assembly and final check to avoid carrying over any recollection of preconceived errors from the assembly process”.
https://inspections.pharmacyregulation.org/about-us/contact-us
If your concern is about pharmacy education and training, please use the Education and Training Concerns form on our main website. Complaints about the GPhC If you would like to make a complaint about GPhC customer service please use the Customer service feedback form on our main website.
https://www.pharmacyregulation.org/standards/guidance/guidance-support-standards-registered-pharmacies
Guidance on Responding to complaints and concerns This guidance sets out what pharmacy owners should consider when minimising the risk of dispensing errors and what to do if a dispensing error is made. It also gives guidance on dealing with complaints and concerns raised by patients, the public and other healthcare professionals.
https://www.rpharms.com/resources/quick-reference-guides/clinical-governance
GPhC Guidance - responding to complaints and concerns; GPhC – Responding to complaints and concerns; Protect (formerly Public Concern at Work) Staff reviews, personal development plans, appraisals; CPPE – Enhancing your leadership, business skills and personal development; NHS Education for Scotland (NES) – Leadership and management
https://www.scie.org.uk/workforce/careskillsbase/files/skillschecks/29_respondingtoconcernsandcomplaints.pdf
We can keep serious complaints to a minimum by making sure that the people who use our services. feel free to raise concerns with frontline staff and that those staff respond promptly. The secret is simple: treat concerns and complaints as a way to improve the service, not just a. criticism.
https://www.pharmacyregulation.org/standards/guidance
GPhC Council members; Supporting good governance; Our committees . Appeals committee; Investigating committee; Fitness to practise committee; Assurance and appointments committee; Audit and Risk Committee; Remuneration committee; Finance and Planning Committee; Our organisation . Senior leadership group; Equality, diversity and inclusion; The GPhC in Scotland
https://www.pharmacyregulation.org/education/raising-concerns-about-pharmacy-education-and-training
Dealing with concerns – the stages of the process * click on the diagram to open it on a separate window and enlarge, if required. We may also decide that we need to refer the concerns to another area of the GPhC or to another body. Other bodies that we may refer concerns to include: Health Education England; NHS Education Scotland
https://www.charlesrussellspeechlys.com/globalassets/pdfs/insights/healthcare/2016/a-guide-to-gphc-f2p-feb-2016.pdf
letter from a GPhC case investigator informing you that an issue has been brought to their attention. That letter might not give any more information about the concern, and may simply state that the GPhC is investigating a concern and
https://www.npa.co.uk/news-and-events/npa-tv/gphc-inspections-question-and-answers-for-support-staff/
GPhC inspections: Question and Answers for support staff Head of Pharmacy Services, Leyla Hannbeck talks to NPA TV about some of the questions that GPhC inspectors have asked support staff and how they should answer these questions.
https://www.pharmaceutical-journal.com/careers-and-jobs/careers-and-jobs/career-feature/how-to-recover-from-making-a-mistake-at-work/20069128.article
The GPhC advice document ‘Responding to complaints and concerns’ provides a step-by-step guide to handling errors and explains that the way each case should be handled depends on the severity of …
https://www.professionalstandards.org.uk/publications/performance-review-detail/performance-review---gphc-2017-18
The GPhC told us it had investigated the concerns, concluding that there was not ‘sufficient objective, independent evidence to suggest a risk to patient safety across the organisation’. It published guidance in June 2018 for pharmacy owners highlighting the need to make sure they have a safe and effective pharmacy team in every pharmacy.
https://www.cqc.org.uk/sites/default/files/20181112_emerging-concerns-protocol.pdf
responding to concerns about care provision. These organisations all have an ... complaints, including complaints about care that is funded privately without local authority involvement. The Local Government and Social Care Ombudsman works in ... General Pharmaceutical Council (GPhC) The GPhC is the regulator for pharmacists, pharmacy ...
https://www.chemistanddruggist.co.uk/news/watchdog-raises-concerns-over-gphcs-fitness-to-practise-process
7 days ago · GPhC will address concerns In response to the PSA’s report, the GPhC has published an action plan specifying how it will make improvements to its fitness to practise procedures and address the concerns identified by the PSA.
https://www.worldcat.org/title/medicines-ethics-and-practice-the-professional-guide-for-pharmacists/oclc/865060533
Contents note continued: Appendix 9 Gphc Guidance For Owners And Superintendent Pharmacists Who Employ Responsible Pharmacists --Appendix 10 Gphc Guidance For Responsible Pharmacists --Appendix 11 Gphc Guidance On Responding To Complaints And Concerns. Series Title: MEDICINES, ETHICS AND PRACTICE.
https://www.england.nhs.uk/medical-revalidation/ro/resp-con/
Responding to concerns In a minority of cases, responsible officers may become aware of concerns or difficulties in relation to a doctor’s practice. These concerns may come to light through appraisal or clinical governance processes and may relate to one or more issues around conduct, performance or health.
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