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https://www.dhhs.tas.gov.au/hacc/providers/contents/service_delivery/complaints_mechanisms
The complaint can be made orally, in writing and can be made anonymously or with the support of an advocate. Service providers must have appropriate processes in place to receive, record and resolve complaints. They are required to inform clients about the mechanisms available for dealing with complaints made by, or on behalf of the client.
https://www.dhhs.tas.gov.au/hacc
Tasmanian Home and Community Care (HACC) Program The Tasmanian HACC Program funds a range of basic core support services targeted at younger people who live in the Tasmanian community and whose capacity for independent living is at risk due to an acute health event, moderate or mild functional impairment or deterioration of an ongoing condition.
https://www.dhhs.tas.gov.au/hacc/clients/tasmanian_home_and_community_care_hacc_program_-_your_rights_and_responsibilities
Raise issues, concerns and complaints directly with service providers in the first instance. Provide compliments and positive feedback directly to service providers. For Further Information Regarding HACC Services. Tasmanian Community Care Referral Service - 1300 769 699. Advocacy Tasmania Inc. - 1800 005 131 (Freecall TM)
https://www.healthcomplaints.tas.gov.au/
To improve the safety and quality of health services in Tasmania; We look into complaints from individuals or organisations about the provision of health services in Tasmania in both the public and private sectors. The Commissioner works directly with consumers and health service providers. His work includes: Managing complaints and enquiries
https://www.dhhs.tas.gov.au/hacc/contact_us
Tasmanian HACC Program Community Care Reform Community Planning and Strategy Planning Purchasing and Performance PO Box 125 HOBART TAS 7001 . Phone: (03) 6166 1077
https://www.dhhs.tas.gov.au/hacc/about
The target population for the Tasmanian HACC Program are people with disabling conditions (including people with dementia) who are less than 65 years of age – or less than 50 years of age if the person is of Aboriginal or Torres Strait Islander origin. Services funded by the Tasmanian HACC Program include domestic assistance,...
https://ww2.health.wa.gov.au/Articles/F_I/HACC-complaints-management
A complaints management policy is in place to give guidance to service providers who are funded by the HACC Program in Western Australia. Consumers of HACC support services can submit a complaint (Healthy WA) and have it dealt with objectively and without fear of retribution.
https://www.dhhs.tas.gov.au/hacc/providers
The Australian Institute for Primary Care and Ageing (AIPCA) was engaged by the Department of Health and Human Services to conduct an evaluation of the Home and Community Care (HACC) Access Point Model in Tasmania.
https://www.dhhs.tas.gov.au/__data/assets/pdf_file/0016/30643/DHHS_Booklet_HACC_Client_Fees.pdf
(HACC) Program People less than 65 years of age (or less than 50 years of age if Aboriginal and Torres Strait Islander) Client Fees (used to expand and enhance the Tasmanian HACC Program) Department of Health and Human Services
http://ww2.health.wa.gov.au/Articles/F_I/HACC-Home-and-Community-Care-Program
A joint funding initiative of the Commonwealth and WA State Governments, HACC provides basic support services for eligible people of all ages with a disability and their carers to assist them to continue living independently at home.
https://www.italiandaycentre.com/services/aged-care-hacc/
It is not the intention of HACC services to ‘top up’ or permanently substitute for other forms of packaged care and support. Where are Tasmanian HACC Program services provided ? Program services can be offered to people in: + Their homes. + Caravan parks, self care units, boarding houses, group housing in …
https://www.mealsonwheels.org.au/wp-content/uploads/2016/03/HACC-meals-report.pdf
CONTEXT: REVIEW OF MEAL SERVICES UNDER THE HOME AND COMMUNITY CARE (HACC) PROGRAM The main aim of the review was to develop an evidence base and identify subsequent service delivery implications to ensure Meal Services under the new Commonwealth Home Support Program (CHSP) contribute to the objectives of the program.
https://www.agedcarequality.gov.au/
On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards.
http://healthywa.wa.gov.au/Articles/F_I/HACC-how-to-make-a-complaint
As a consumer of HACC support services you are entitled to have any complaint dealt with objectively and without fear of retribution. A complaint should be made directly to your service provider, by any of these procedures: in writing, you may ask for a complaint form or write a letter. by telephone. in person.
https://www.health.tas.gov.au/mentalhealth/mental_health_act/mental_health_act_review_2020
Have your say. People with lived experience of mental illness, their families, friends and carers, clinicians, organisations and others with an interest in the Mental Health Act 2013 (Tas) are invited to review its operation.. When the Act started on 17 February 2014 it was a significant reform in how people who live with severe mental illness were assessed and treated.
https://issuu.com/tascoss7/docs/hacc_consumer_engagement_handbook_t
TasCOSS News August 2012. TasCOS S. Tasmanian Council of Social Service. Consumer Engagement Handbook. For HACC Services in Tasmania. September …
https://www.health.gov.au/initiatives-and-programs/commonwealth-home-support-programme-chsp
The CHSP provides entry-level support for older people who need some help to stay at home. Service providers work with them to maintain their independence and keep them as well as possible. Find out what service providers need to know about this program.
https://www.dhhs.tas.gov.au/hacc/clients/the_tasmanian_home_and_community_care_hacc_program_-_client_fees
Your Service Provider should give you a copy of the brochure - Tasmanian HACC Program Rights and Responsibilities. Fees for Meals, Transport and Centre Day Care. ... [email protected]: You will not be disadvantaged or penalised as a result of seeking a review of fees.
https://www.communities.tas.gov.au/children/child_protection_services
The role of Child Safety Service is to protect children and young people who are at risk of abuse or neglect. In Tasmania, the safety of children and young people is covered by the Children, Young Persons and their Families Act 1997 amended in August 2009 and December 2013. More information. Family group conferencing; Complaints about Child ...
https://www.carerstas.org/wp-content/uploads/2017/06/Carers-Tasmania-Response-HACC-reform-discussion-paper-Oct-2017.pdf
Carers Tasmania welcomes the opportunity to provide a response to this discussion paper, and commentary into the potential reform of the Home and Community Care (HACC) Program. Carers Tasmania receives funding through the HACC program to provide Tasmanians under the age of 65 in
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