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https://www.cbp.gov/travel/customer-service/handle-complaints
If warranted, CBP will take appropriate action against the employee. CBP Information Center MS-1345 U.S. Customs and Border Protection 1300 Pennsylvania Ave., N.W. Washington, DC 20229. How to file a complaint? Please see the complaints section of the customer service page.
https://help.cbp.gov/s/complaints
My complaint is related to my experience arriving in or departing from the United States My complaint is related to my experience with a U.S. Customs and Border Protection Officer at an airport, seaport or land border port of entry My complaint is related to my experience with an agent while traveling through an interior U.S. Border Patrol Checkpoint My complaint is related to my experience at ...
https://www.cbp.gov/about/eeo-diversity/complaint-process
I want to File an EEO Complaint. If you are a U.S. Customs and Border Protection (CBP) employee, former employee or applicant for employment, and you believe you have been subjected to employment discrimination because of your:
https://www.dhs.gov/sites/default/files/publications/DHS%20Complaint%20Avenues%20Guide_April%202015.pdf
HOW TO FILE A COMPLAINT WITH THE DEPARTMENT OF HOMELAND SECURITY APRIL 2015 ... allegations of misconduct against employees at the GS-15, GM-15 level or higher, or against ... inspection process, facilities, and penalties assessed, contact the CBP INFO Center. An online complaint form is available at help.cbp.gov. Or contact: Phone: 877-227 ...
https://www.cbp.gov/faqs/what-do-i-do-if-i-have-complaint
You may initiate an informal EEO complaint by sending an email to: [email protected], with a brief statement on why you believe that you have been subjected to unlawful discrimination. Your email should also include your telephone number and address.You may also initiate an informal EEO complaint by calling (1-877) MY-EEO-HELP (1-877-693-3643), or by contacting
https://www.flyertalk.com/forum/checkpoints-borders-policy-debate/1684275-complaint-against-cbp-worthwhile-not.html
Checkpoints and Borders Policy Debate - Complaint against CBP - worthwhile or not? - I arrived at BOS last night - upon getting to the baggage claim I turned on my phone as I was waiting a call from my ride. My phone rang as I was walking to the desk where you show your Global Entry receipt. I answered - …
https://www.cbp.gov/faqs/what-formal-complaint-process
Upon receipt of the NORTF, a decision will be made to either dismiss or investigate the claim. If insufficient information is included in the formal complaint in order to determine what action to take on the allegations, the Complainant will be contacted and additional information will be requested. The Complainant has a duty to respond to requests for addition information
https://www.dhs.gov/sites/default/files/publications/dhs-complaint-avenues-guide_10-03-12_0.pdf
Oct 03, 2012 · HOW TO FILE A COMPLAINT WITH THE DEPARTMENT OF HOMELAND SECURITY OCTOBER 3, 2012 U.S. Department of Homeland Security Washington, DC 20528 The U.S. Department of Homeland Security (―DHS‖ or ―Department‖) has many avenues for the public to make
https://immigrationforum.org/article/department-homeland-security-complaint-process/
Jul 05, 2011 · Q: What will happen if I file a complaint about an ICE or CBP Agent with the Joint Intake Center? A: The Joint Intake Center (JIC) may work with the Office for Civil Rights and Civil Liberties on a complaint investigation, but does not currently have any process for communicating with the complainant about receipt or resolution of their complaint.
https://www.cbp.gov/list-page/faq-informal-eeo-complaint-process
Official time (administrative leave) is appropriate when CBP employees who participate in the equal employment opportunity complaint process as complainants, witnesses, and/or representatives are requested or required to participate during an official administrative (informal …
https://www.dhs.gov/how-do-i/file-civil-rights-complaint
Jun 21, 2018 · The Office for Civil Rights and Civil Liberties (CRCL) reviews and investigates civil rights and civil liberties complaints filed by the public regarding U.S. Department of Homeland Security (DHS) policies and activities. Under 6 U.S.C. § 345 and 42 U.S.C. § 2000ee-1, CRCL reviews and assesses allegations involving a range of alleged civil rights and civil liberties abuses, such as:
https://www.eeoc.gov/federal/reports/fsp2009/dhs.cfm
DHS agreed to pay a total of $2,863,210 plus other benefits for 228 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with monetary benefits, the average award was $12,558.
https://www.americanimmigrationcouncil.org/research/still-no-action-taken-complaints-against-border-patrol-agents-continue-go-unanswered
“No action” was the outcome of many complaints against Border Patrol agents that alleged serious misconduct, such as running a person over with a vehicle, making physical threats, sexually assaulting a woman in a hospital, and denying medical attention to children. The number of complaints filed varied widely by location.
https://www.ktvu.com/news/aclu-files-complaint-against-cbp-over-unwarranted-device-search-of-apple-employee
Apr 03, 2019 · The complaint filed by ACLU demands an investigation into whether CBP’s interrogation and search of Gal was consistent with the First and Fourth amendments of …
https://www.oig.dhs.gov/news/press-releases/2017/11162017/dhs-oig-cites-cbp-misuse-summons-power
Nov 16, 2017 · DHS OIG Cites CBP for Misuse of Summons Power ... a complaint against CBP in federal court claiming the summons exceeded the scope of the agency’s authority and accusing CBP of attempting to “unmask” the @ALT_USCIS anonymous speaker and infringing upon his or her First Amendment rights. CBP quickly withdrew the summons and Twitter ...
https://abcnews.go.com/US/complaints-border-officers-engaged-pattern-egregious-abuse-minors/story?id=49845697
Sep 14, 2017 · CBP was “unable” to find any witness or record to support her complaint. There is no indication that Ocampo herself, or any of those she was detained with, was ever interviewed.
https://www.nytimes.com/2014/05/06/us/complaints-of-abuse-by-border-agents-often-ignored-records-show.html
May 06, 2014 · Complaints of Abuse by Border Agents Often Ignored, Records Show. ... filed a formal complaint accusing a Border Patrol agent of punching him in the face during his arrest. ... Of 809 abuse ...Author: Damien Cave
https://www.dhs.gov/how-do-i/provide-feedback-dhs
Aug 15, 2019 · The U.S. Department of Homeland Security has many avenues for the public to provide feedback and make complaints involving DHS employees or programs, alleged violations of civil rights and civil liberties, immigration filing, travel redress, and other types of grievances. ... CBP Traveler Complaints - File a complaint with CBP.
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