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https://money.usnews.com/money/personal-finance/articles/2013/09/11/3-ways-to-get-your-customer-service-complaint-resolved
Sep 11, 2013 · And a phone tip for any business you're about to call with a complaint: Call when you think few other people will be calling, Swift says. He says Hunter Douglas' peak call times are Monday mornings and lunch time, which is a busy time for many businesses.
https://www.consumerreports.org/cro/2013/03/speak-up-to-resolve-complaints/index.htm
Speak up to resolve complaints ... But if you complain effectively, you could be among those who get satisfaction no matter what the fine print or surly customer-service rep says.
https://stellaconnect.com/2018/12/03/email-templates-respond-customer-complaints/
If a customer emails a complaint, the agent’s response should include specific remedies, both at a high level and for the aggrieved customer. Here’s an example of a way to respond to an angry customer who had a bad experience.
https://www.skillsyouneed.com/rhubarb/dealing-with-complaints.html
Taking the Complaint. When a customer first makes a complaint, take a step back. It can be difficult to remain impassive in the face of criticism, but an emotional response will only serve to irritate the customer further. Give the customer your full attention and …
https://www.groovehq.com/blog/how-to-deal-with-angry-customers
The “service recovery paradox” is an idea that’s been floating around CS circles for as long as there have been customer service teams: Angry customers can be converted to loyal customers if they experience a positive customer service experience.
https://www.eonetwork.org/octane-magazine/special-features/sixstepstodealingwithcustomercomplaints
Research indicates that customers prefer the person they are speaking with to instantly solve their problem. When complaints are moved up the chain of command, they become more expensive to handle and only add to the customer's frustration. There is no getting around customer complaints, regardless of your industry.
https://keap.com/business-success-blog/customer-service/customer-experience/how-to-respond-to-customer-complaints
To avoid losing customers, teach your customer service representatives effective listening skills. Make sure they’re taking the time to listen to the customer, understand their specific problem, and offer a solution. Encourage them to get rid of their scripts and work with the customer. 3.
https://www.livechatinc.com/blog/common-customer-service-problems/
5 Common Customer Service Problems and How to Resolve Them By Justyna Polaczyk in LiveChat Blog > Customer service , February 2, 2018 Working in customer service is like solving jigsaw puzzles.
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