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https://www.icasa.org.za/complaints-and-compliance-committee/icasa-and-telkom-case-number-60-2011
ICASA is the regulator for the South African communications sector, responsible for the regulation of broadcasting, postal and telecommunications services.
https://www.icasa.org.za/pages/lodge-a-complaint
Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to [email protected] or faxed to 011 566 3444.
https://www.icasa.org.za/pages/consumer-complaints-procedure
Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to [email protected] or faxed to 012 568 3444 Complaints may also be sent via post or lodged by simply walking into any ICASA office (it’s important to remember that complainants who come to our offices to lodge a complaint will still be required to put their complaint …
https://mybroadband.co.za/forum/threads/icasa-consumer-complaints-process.304001/
Jan 24, 2019 · [This follows on from Consumer Complaints - A Guide.] A complaint can be escalated to ICASA, by calling 011 566 3000, faxing 011 566 3004 or emailing [email protected]. A complaint …
https://mybroadband.co.za/news/telecoms/1956-icasa-swamped-with-telkom-complaints.html
Nov 14, 2007 · According to the latest Independent Communications Authority of SA (ICASA) Annual Report, 52% of all complaints received by the authority were directed at Telkom.
https://www.icasa.org.za/consumer-publications/consumer-complaints-form
Consumer Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to [email protected] or faxed to 011 566 3444 Download (87.89 KB)
https://www.icasa.org.za/pages/complaint-and-compliance-committee
The Complaints and Compliance Committee (CCC) is an independent committee of ICASA, established in terms of section 17A of the Independent Communications Authority of South Africa Act No. 13 of 2000.
https://community.telkom.co.za/t5/Business-Products-Services/The-correct-Email-address-to-submit-complaints-to-Telkom-Senier/td-p/2493/page/3
I signed a contract with Telkom on the 01 October 2017 of device subscription fee of 350.00 and free Me 1GB of R99.00 that include P10 Hawaii cell phone and watch . Only received a cell phone I called customer care Telkom was unable to assist. After this I will write to ICASA and Facebook . Account number with Telkom is 334682558
https://www.hellopeter.com/icasa/
Jan 29, 2020 · ICASA Complaint Resolution - GAU4385/19 ICASA:***** Crazy thing is I sent through a legal reason for my referral to the ICASA, they make a resolution and asked me to respond if I don't agree and based on legality I said no and it's been 3 months and over 30 emails where I ask for feedback and it's just silence, even tried to call the consultant who helped phone is off all the time and then I ...2.1/5(73)
https://community.telkom.co.za/t5/ADSL-VDSL-Fibre/Complaint-about-service-delivery/td-p/1230
Telkom states "We're busy making Telkom.co.za bigger and better, and it's all for you" That is an utter lie, when we registered for Telkom ADSL we immediately received an sms notification and they cam eto install the ADSL line within 3 days...
http://www.telkom.co.za/about_us/download/Telkoms%20End%20User%20and%20Subscriber%20Service%20Charter.pdf
resolution of your fault/complaint, or if we take longer than 14 days, please escalate your complaint to the Escalation Centre by emailing: [email protected] 4. If you are not satisfied with the resolution provided by the Escalation Centre, you are may escalate your complaint to ICASA by emailing: [email protected]
https://community.telkom.co.za/t5/Any-Other-Internet-Discussions/Complaint-Bad-Service-and-Service-Turn-Around-Times/td-p/13537
I logged a call on the 25 November 2017 to get my WiFi cancelled (received confirmation email that request was logged). The sales representative at the Fourways mall telkom store indicated that the request wou;ld take around 21 days to resolve. To date I have not received any feedback from Telkom …
https://community.telkom.co.za/t5/Business-Products-Services/HEAD-OFFICE-TELEPHONE-NUMBER/td-p/18808
10.3 Telkom Mobile will use its best endeavours to attend to the complaint as soon as possible, which depending on the complexity and nature of the suspected problem, as logged, as well as resource/manpower availability, but subject always to the minimum service standards set out under the Minimum Service Standards. 21 . TELKOM MOBILE
https://www.balancingact-africa.com/news/telecoms-en/9940/ispa-lodges-telkom-anti-competitive-complaint-with-icasa
The Internet Service Providers’ Association (ISPA) has lodged a complaint with the Independent Communications Authority of South Africa (ICASA) regarding a number of unfair and anti-competitive business practices undertaken by Telkom. The complaint deals with Telkom’s roll out of Asymmetric Digital Subscriber Line (ADSL) services, the BestFriends and SurfMore call packages, the bundling of VSAT service with Telkom’s …
https://techcentral.co.za/vodacom-shot-itself-in-the-foot-over-icasa-data-rules/89235/
Apr 29, 2019 · While Telkom saw the highest proportion of customers discussing cancellation, it was also the preferred alternative for those looking to switch providers, largely due to its affordable data offerings.” Across the sector, customer service made up 47.2% of complaints. These were largely about turnaround time, accounting for 36.9% of complaints.
https://en.wikipedia.org/wiki/ICASA
Telkom was also granted exclusivity to provide basic telecommunications services for a period of five years with an option for a further year of exclusivity should it meet its roll-out targets. On 1 July 2000, the Independent Communications Authority of South Africa (ICASA) was established.Headquarters: Centurion, Gauteng
https://www.complaintsboard.com/telkom-sa-accounts-department-c410546
Oct 23, 2018 · Telkom operators don't respond to you when you chat with the online and they haven't called me back for 5 days now. I'm extremely frustrated that I cannot even get a reference number from Telkom on my complaint. I will take this matter further by laying a formal complaint to ICASA …
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