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https://www.telegraph.co.uk/finance/personalfinance/10021112/Jim-Boyden-vs-Virgin-Media-It-was-a-rage-against-the-machine-moment.html
Apr 26, 2013 · Jim Boyden's battle with Virgin Media: 'It was a rage against the machine moment' Exclusive: Jim Boyden, the man whose Facebook post of a Virgin Media bill was shared more than 95,000 times this ...
https://www.dpom.co.uk/virgin-media-complaint-goes-viral/
One of the things I love most about Social Media is that it gives everyday folk a voice that can be heard by even the largest brands – as cable TV giant Virgin Media discovered this week. Facebook user Jim Boyden took to Facebook to write an open letter to Virgin Media after the firm “fined” his recently deceased Father-in-Law for not ...
https://www.bbc.co.uk/news/technology-22283453
Apr 24, 2013 · The man's son-in-law, Jim Boyden, posted a photograph of the bill, along with a message addressed to Virgin Media, on the social media network. Virgin Media said sorry to the family.
https://www.telegraph.co.uk/finance/personalfinance/10018024/Virgin-Media-apologises-for-bill-to-deceased-customer.html
Apr 25, 2013 · A Virgin Media bill sent to a deceased customer, which included a fine for late payment, was shared more than 90,000 times after it was posted on a social networking site. ... Jim Boyden…
https://www.dpom.co.uk/tag/virgin/
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https://directorblue.blogspot.com/2013/04/qotw-uk-cable-company-hits-dead-man.html
In the era of social networking, the power of the complaint letter can be mind-boggling: This was the week when Virgin Media was forced to grovel publicly after a deceased man's family posted the firm's demand for a £10 "late payment" when his direct debit was denied because of his death. The new bill clearly states that the direct debit was denied because the payer was deceased, but that ...
https://www.aol.co.uk/2013/04/25/virgin-media-bills-dead-man-goes-viral/
Virgin Media is the latest company to discover that poor customer service can result in public humiliation courtesy of social media. It sent a broadband bill to a deceased man - along with a note ...
https://www.bbc.com/news/business-22405072
May 15, 2013 · The company never replied to Mr Stevenson's letter of complaint at the end of the whole saga. ... the case of Jim Boyden. ... of a broadband bill sent to his late father-in-law by Virgin Media ...
https://conversation.which.co.uk/shopping/making-a-complaint-on-twitter-facebook-social-media/
Oct 02, 2013 · The rise of social media sites like Facebook and Twitter is shaking up the way most of us complain… Complaining on social media. It used to be said that for every bad experience, a disgruntled customer would tell 10 friends. Nowadays, thanks to the internet, that can be tens of thousands of people.
http://www.discus.co.uk/2013/05/dead-customer-virgin-media-bill-goes-viral-on-facebook
Social media experts say it is a reminder of the importance of responding quickly and publicly to complaints made on social networks. The man's son-in-law, Jim Boyden, posted a photograph of the bill, along with a message addressed to Virgin Media, on the …
https://forums.theregister.co.uk/forum/all/2013/04/25/virgin_bill_bereaved/
Apr 26, 2013 · Virgin Media has apologised after charging a dead man £10 for being unable to pay his broadband bill. The bloke's son-in-law Jim Boyden posted a photo of the demand for the tenner on Facebook, along with an open letter accusing the UK internet provider's staff of a "special kind of meanness". Almost 100,000 people have now …
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https://buddyhell.wordpress.com/tag/union-busting/
Aug 16, 2013 · This article from The Daily Mirror shows just how ruthless and grasping Virgin Media is.. A broadband bill has gone viral online after a man was charged an extra £10 – for being DEAD. Furious Jim Boyden posted a photograph of his late father-in-law’s Virgin Media bill on Facebook after the company added a fine for late payment. The image was accompanied by a message to Virgin which ...
https://www.marketwatch.com/
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https://global-techn.blogspot.com/
Social media experts say it is a reminder of the importance of responding quickly and publicly to complaints made on social networks. The man's son-in-law, Jim Boyden, posted a photograph of the bill, along with a message addressed to Virgin Media, on the …
https://directorblue.blogspot.com/2013/04/
Apr 30, 2013 · In the era of social networking, the power of the complaint letter can be mind-boggling: This was the week when Virgin Media was forced to grovel publicly after a deceased man's family posted the firm's demand for a £10 "late payment" when his direct debit was denied because of his death.
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https://en.wikipedia.org/wiki/Stephen_W._Hawking
Stephen William Hawking CH CBE FRS FRSA (8 January 1942 – 14 March 2018) was an English theoretical physicist, cosmologist, and author who was director of research at the Centre for Theoretical Cosmology at the University of Cambridge at the time of his death. He was the Lucasian Professor of Mathematics at the University of Cambridge between 1979 and 2009.Born: Stephen William Hawking, 8 January 1942, Oxford, …
https://buddyhell.wordpress.com/tag/spiv-capitalism-2/
This article from The Daily Mirror shows just how ruthless and grasping Virgin Media is. A broadband bill has gone viral online after a man was charged an extra £10 – for being DEAD. Furious Jim Boyden posted a photograph of his late father-in-law’s Virgin Media bill on Facebook after the company added a fine for late payment.
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