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https://www.kmpt.nhs.uk/get-involved/feedback/compliments-and-complaints/
Your views play a critical role in helping us develop our services. We would greatly appreciate your feedback to help us improve services for you and other people. We believe that understanding and responding to patient experience information, from complaints or compliments, can improve services ...
https://www.kmpt.nhs.uk/contact-us/
Compliments and complaints. Your views play a critical role in helping us develop our services. We would greatly appreciate your feedback to help us improve services for you and other people. Visit the compliments and complaints page to find out how to register …
https://www.nhs.uk/Services/Trusts/ReviewsAndRatings/DefaultView.aspx?id=2629
Oct 11, 2019 · Review titled Kent and Medway NHS and Social Care Partnership Trust Replied on 05 July 2019. Thanks you for highlighting your experiences to us although I am very sorry to note that this experience has not been positive as we would like for people accessing our services.
https://www.medway.gov.uk/contact
Compliments and complaints; In an emergency; We want you to be able to request a service and find information in the most efficient, convenient ways. By using our online forms, your request will go straight to the right department. Our online forms are available 24 hours a day, 7 days a week.
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or …
https://www.unison.org.uk/get-help/knowledge/disputes-grievances/grievances/
Grievances: an introduction. You can raise a grievance with your employer when you have concerns about any aspect of your working life. You can also use the grievance process to raise issues relating to the terms and conditions of your employment.
https://www.nhs.uk/Services/clinics/MapsAndDirections/DefaultView.aspx?id=33568
Official information from NHS about Shepway Community Mental Health Team including contact details, directions, opening hours and service/treatment detailsLocation: Ash Eton, Radnor Park Avenue
http://www.secamb.nhs.uk/staff_zone/my_secamb/clinical_guidance/general/idoc.ashx?docid=d214adfb-d9fe-4702-a7b1-ca2d8254fb88&version=-1
9. COMPLAINTS 9.1 In the event that there is a complaint from SECAmb personnel against KMPT then this should follow the KMPT formal complaints procedure and vice versa with relation to KMPT making a complaint against SECAmb. 9.2 Complaints from Patients …
https://www.cqc.org.uk/contact-us/how-complain/complain-about-use-mental-health-act
Complaints can be made by anyone – patients, staff or any member of the public. Powers and duties carried out under the Mental Health Act cover a wide range of services, including receiving care while detained in hospital, or while on a guardianship or community treatment order.
http://www.nhscomplaint.co.uk/stage-1-how-to-complain/
How to complain. My experience of complaining on behalf of my wife with KMPT regarding Chartwell ward Priority House during 2017 has been far from easy, so I am not going to try and fool you and say it will be easy or that the final result will necessarily provide you with the outcome you are looking for. ... NHS Complaints, Chartwell Ward ...
https://www.carersuk.org/help-and-advice/practical-support/getting-care-and-support/care-standards-and-cqc
Care standards and CQC. Organisations that provide care must meet standards required by law. The information on this page tells you what standards you should expect, and what you can do if you are worried about the quality of the care that you or the person you look after receives. ... Every NHS provider will have a complaints procedure and ...
https://www.careopinion.org.uk/177573
The NHS complaints procedure where a local resolution has to be sought first and if then not satisfied the complaint has to go to the Health Service Ombudsman is in my view and in practice a clumbsy and dissappointing procedure where a good outcome is not always easy to obtain.
https://issuu.com/kmpt/docs/quality-accounts-summary-2016-17
KMPT has employed a Serious Incident and Complaints Facilitator to support investigations that cut across complaints and serious incidents. This model supports operational services with a degree ...
https://www.rdehospital.nhs.uk/docs/patients/services/infection_control/standard-infection-control-procedures-and-policy-including-hand-hygiene.pdf
Jan 01, 2017 · Standard Infection Control Procedures and Policy (Including Hand Hygiene) Ratified by: Infection Control & Decontamination Assurance Group: 24th January 2017 Review date: June 2021 Page 5 of 24 3.5 Inoculation injury – When one person is exposed to the blood or body fluid of another person. This includes: penetrating injuries from a sharp object contaminated with blood/body fluid
https://www.medpro.com/documents/10502/2837997/Guideline_Infection+Prevention+and+Control_07-2018_MedPro+Group.pdf
Guideline: Infection Prevention and Control in Outpatient and Ambulatory Care Settings 1 . Introduction . Outbreaks of infection were traditionally associated with hospitals, but in recent years the
https://www.lgo.org.uk/decisions/adult-care-services/other/17-003-956
HG had changed their complaints procedure in response to his complaint. Mr A also complains about NHS services including: Kent and Medway Partnership Trust’s (‘KMPT’) decision to discharge Mr C from their services in May 2017 and the autistic spectrum condition team’s (part of KMPT) failure to support him in liaising with the Council ...
http://www.kmptformulary.nhs.uk/media/1067/managementofviolenceandagressionrtpolicykmptcorg01311.pdf
Clinical Risk Assessment Policy KMPT.CliG.009 Kent and Medway CPA Policy and Procedures KMPT.CliG.001 Supporting Staff policy KMPT.HR.044 Management of Incidents including the Management of SIs KMPT CorG.017 Dignity at Work policy KMPT.HR.001 Lone Working Policy KMPT.CorG.024 Stress Policy KMPT.HR.017
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/removal-of-patients-from-gp-lists
Dec 07, 2018 · Removal of patients from GP lists. A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from practice lists should continue to be an exceptional and rare event, and …
https://www.medway.nhs.uk/patients-and-public/patient-advice-and-liaison-service-pals.htm
Patient Advice & Liaison Service (PALS) for Compliments, Comments and Concerns. The Patient Advice and Liaison Service (PALS) are here to help you to sort out any problems or concerns you may have about hospital services, particularly if you have been unable to resolve them by speaking to the staff caring for you on the ward or in the outpatient clinic.
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