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The Local Government and Social Care Ombudsman, We are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a free service. We investigate complaints in a fair and independent way - we do not take sides.
https://www.ombo.nsw.gov.au/news-and-publications/publications/guidelines/state-and-local-government/unreasonable-complainant-conduct-manual-2012
May 07, 2012 · This manual is designed to help organisations and their staff take a systematic and consistent approach to managing their interactions with complainants. It provides a series of suggestions and strategies to assist all staff members – not just frontline officers – to deal with complainants, in particular those who behave unreasonably.
https://www.ombudsman.wales/
Nick Bennett, Public Services Ombudsman for Wales By investigating complaints, we aim to put things right for service users and contribute to improving public service delivery and standards in public life.
https://www.erewash.gov.uk/index.php/comments-compliments-and-complaints/complaining-to-the-council-or-the-local-government-ombudsman.html
Annual Letters from the Local Government Ombudsman. Vexatious and Persistent Complainants. Erewash Borough Council is committed to dealing with all complaints fairly and impartially and welcomes complaints as a way to improve the service that we provide.
https://www.ombo.nsw.gov.au/complaints
Our complaint handling work is aimed at exposing and eliminating conduct that is illegal, unreasonable, unjust or oppressive, improperly discriminatory, based on improper or irrelevant grounds, based on a mistake of law or fact, or otherwise wrong.
http://www.ombudsman.wa.gov.au/Complaints/What.htm
If you think you have been treated unfairly by a Western Australian State Government agency, statutory authority, local government or public university (public authority), we may be able to help you. Who you can complain to us about. With some exceptions, the Ombudsman can investigate complaints about:
https://www.olg.nsw.gov.au/strengthening-local-government/conduct-and-governance/council-complaint-statistics
Local councils are independent bodies, elected by and accountable to their communities and therefore we encourage councils to resolve most complaints at the local level. We have three statutory complaint handling roles. First, we examine complaints for breaches of the pecuniary interest provisions within the Act. Second, we examine public interest disclosures made to the Chief Executive under ...
https://kentchildcare.proceduresonline.com/chapters/g_unre_persis.html
The Ombudsman in unlikely to be critical of the Council’s action if it can show that its policy has been operated properly and fairly. In extreme cases the Council may consider the following actions: Referring the complaint to the Local Government Ombudsman …
https://www.ombudsman.qld.gov.au/improve-public-administration/public-administration-resources/managing-unreasonable-complainant-conduct
Ombudsman Recommendations to Councils Report (2012) Airport Link Project Report (2011) Neville Report and Neville Report Update (2011) Hendra Virus Report (2011) Complaints Matter (Local Councils) Report (2010) Complaints Matter (Queensland Government Agencies) Report (2010) Classification and Movement of Prisoners Report (2009)
https://www.ombudsman.parliament.nz/what-we-can-help/complaints-about-government-agencies
The Ombudsman looks at complaints about the acts and decisions of central and local government agencies and has wide powers to call them to account for their actions. How to make a complaint Find out what you need to do first before coming to us, and how to make your complaint. Tips for resolving a complaint with a government agency ...
https://www.ombudsman.gov.au/__data/assets/pdf_file/0022/35617/GL_Unreasonable-Complainant-Conduct-Manual-2012_LR.pdf
2 Managing unreasonable complainant conduct practice manual – 2nd Edition May 2012 Chapter 1 – Overview The problem ‘It certainly appears that angry, hostile and abusive behaviour is increasing, and that government employees have become convenient targets for the frustrated and angry.’3 Public organisations deal with many thousands of complainants each year, most of whom act responsibly.
https://www.ombudsman.ie/publications/information-leaflets/the-ombudsman-and-local-a/
The Ombudsman can examine complaints about the actions of a range of public bodies, including local authorities. ... Most complaints to the Ombudsman about local authorities concern housing and planning, particularly the enforcement of planning decisions. ... this does not apply if it appears that the complaint is frivolous, vexatious or ...
https://democracy.thanet.gov.uk/documents/s1918/Annex%201%20-%20Guidance%20on%20unreasonable%20persistent%20or%20Vexatious%20Complainants.pdf
unreasonably persistent and/or vexatious and how to respond to such situations. 1.3 This document also reflects the guidance note on unreasonably persistent and unreasonable complainant behaviour, issued by the Local Government Ombudsman in January 2007 and the guidance note on vexatious …
https://www.ombudsman.vic.gov.au/complaints/
Complaints If you think you’ve been treated wrongly by a Victorian public organisation, we can see if your problem can be fixed. ... Victorian government departments eg. Department of Health and Human Services; ... The Victorian Ombudsman pays respect to First Nation custodians of Country throughout Victoria. This respect is extended to their ...
https://www.uttlesford.gov.uk/article/5501/Compliments-suggestions-and-complaints
Once the council's complaints procedure has concluded you have the right to refer the matter to the Local Government and Social Care Ombudsman or the Housing Ombudsman. You can find out more about the council's complaints procedure in our Complaints FAQ. We …
https://www.uttlesford.gov.uk/article/6311/Compliments-suggestions-and-complaints-policy
Abusive, persistent or vexatious complaints. The council has a process for dealing with complaints that fall within the Local Government and Social Care Ombudsman's definitions of "unreasonable complainant behaviour" and "unreasonable persistent complaints". Please see the separate Abusive, persistent or vexatious complaints policy.
https://www.canterbury.gov.uk/info/20074/about_the_council/152/make_a_complaint/2
Local Government and Social Care Ombudsman. The Local Government and Social Care Ombudsman is an independent organisation. Their role is to investigate specific complaints about local authorities. The Ombudsman will usually only consider a complaint after it has been through both stages of the council's complaints procedure. Their website ...Author: David Newell
https://www.reading.gov.uk/media/5445/Persistent-Complainants-Policy/pdf/Persistent_Complainants_Policy_Aug_13.pdf
Commissioner would regard as good practice in relation to vexatious or repeated requests. 1.3 It should be read in conjunction with the Reading corporate complaints procedure and the aggressive customer procedure. 2. DEFINITION OF AN UNREASONABLY PERSISTENT COMPLAINANT 2.1 The Local Government Ombudsman uses the following definition to identify
https://www.ombudsman.org.uk/making-complaint
Complaints about UK government departments and agencies in 2017-18 Ignoring the alarms: How NHS eating disorder services are failing patients; Maintaining momentum: driving improvements in mental health care; Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
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