Lothian Health Board Complaints

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Making a Complaint - nhslothian.scot

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
    LGBT+ Health & Wellbeing Research; NHS Lothian Equalities Outcomes and Human Rights 2018 -21; ... to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply. ... Lothian NHS Board Waverleygate 2-4 ...

Tell us about your experience (Compliments, concerns and ...

    https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/default.aspx
    20 DAY INVESTIGATION STAGE: This will apply to complaints that have not been resolved at The Early Resolution stage or identified as complex; NHS inform – Feedback and Complaints. The NHS Lothian Complaints Handling Procedure. NHS Lothian is committed to improving the services it provides for patients and their families.

Complain about a GP, pharmacy, dentist or hospital in Scotland

    https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
    Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. ... contact your local NHS health board or special NHS board. ... It reviews complaints about most organisations providing public services in Scotland. Related items. Complain or feedback about care;

Lothian NHS Board

    https://org.nhslothian.scot/LothianNHSBoard/Pages/default.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

Mental Health Services

    https://services.nhslothian.scot/MentalHealthServices/Pages/default.aspx
    Mental Health Services in East Lothian; Mental Health Services in Midlothian ... Child and Adolescent Mental Health Services; Mental Health Assessment Service (MHAS) Top. CONTACT NHS LOTHIAN. Lothian NHS Board Waverleygate 2-4 Waterloo Place Edinburgh EH1 3EG Main Switchboard: 0131 536 9000 YOUR RIGHTS. Compliments, Concerns & Complaints ...

NHS Lothian Our Services

    https://services.nhslothian.scot/Pages/default.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

Comments and complaints - Contact us - NHS Health Scotland

    http://www.healthscotland.scot/contact-us/comments-and-complaints
    NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or …

Freedom of Information (FOI) - NHS Lothian

    https://org.nhslothian.scot/FOI/Pages/default.aspx
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

NHS Lothian: Feedback and Complaints - Publication NHS ...

    https://www.nhsinform.scot/publications/feedback-and-complaints/nhs-lothian-feedback-and-complaints-factsheet
    Print-ready versions of this factsheet are available for use by health and care professionals. NHS Lothian: Feedback and Complaints - Print files (ZIP, 12MB) To arrange a print run of this factsheet, contact the person who coordinates the printing and distribution of health rights information at your health board.

General enquiries - Contact us - NHS Health Scotland

    http://www.healthscotland.scot/contact-us/general-enquiries
    This page provides information on how to get in touch with your local health board, and how to send an enquiry to NHS Health Scotland. Medical and health enquiries. If you are ill and your doctor's surgery is closed, please call NHS 24 on 111. You should contact your local Health Board for queries about. hospitals; individual GPs

Complaints Procedure - nhsborders.scot.nhs.uk

    http://www.nhsborders.scot.nhs.uk/feedback-and-complaints/complaints-procedure/
    Find clear, accurate and up to date information about your health rights at Health Rights Information Scotland. This includes information about what you can expect from the NHS, accessing your health records, and being involved in decisions about your health care. NHS Borders Complaints and Feedback Annual Report 2012/13

East Lothian Integration Joint Board Complaints Handling ...

    https://www.eastlothian.gov.uk/download/downloads/id/27199/east_lothian_ijb_complaints_handling_procedure.pdf
    Complaints involving the Health & Social Care Partnership or more than one organisation A complaint may relate to a decision that has been made by the East Lothian IJB, as well as a service or activity provided by East Lothian Health and Social Care Partnership (ELHSCP). Initially, these complaints should all be handled in the same way.

NHS Board complaint mechanisms - gov.scot

    https://www.gov.scot/publications/nhs-board-complaint-mechanisms/
    Letters outlining Scottish health board procedures for reviewing complaints and assuring safety of surgical practices. ... NHS complaints: mechanisms for the Board to detect and respond to clusters of complaints about the same clinician – with details of the process and timescales for this ... NHS Lothian response - part 1. File type 1 page ...

Waiting Times - apps.nhslothian.scot

    https://apps.nhslothian.scot/RefHelp/WaitingTimes
    Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients.

Health & Social Care Partnership - ABOUT THE IJB

    https://westlothianhscp.org.uk/hsci
    Legislation to implement health and social care integration came into force on April 1, 2016, following the Public Bodies (Joint Working) (Scotland) Act 2014. As a result, new partnership arrangements for the delivery of integrated health and social care in West Lothian are now in place. Integration Joint Board

Feedback and complaints - nhslothian.scot.nhs.uk

    https://www.nhslothian.scot.nhs.uk/YourRights/ComplimentsConcernsComplaints/Documents/FeedbackComplaintsLeaflet.pdf
    Board or the Feedback and Complaints Of cer will be able to tell you about advocacy services in your area. Mediation Some complaints can be resolved through mediation. This is a service where independent mediators help the parties to reach an agreement. You can ask for mediation or Health Boards may offer

HAH West Lothian REACT Rapid Elderly Assessment Team

    https://apps.nhslothian.scot/refhelp/MedicineofElderlyGeriatrics/HopsitalAtHome/HAHWestLothianReact
    Nasal Complaints by Age (Paeds) Nasal Fractures (Paeds) Neck Lumps (Paeds) ... Community–led with governance within the Health and Social Care Partnership ... Lothian NHS Board Waverleygate 2-4 Waterloo Place Edinburgh EH1 3EG Main Switchboard: 0131 536 9000 YOUR RIGHTS ...

Contact us NHS National Services Scotland

    https://nhsnss.org/contact-us/
    Contact your local NHS health board (external link) Alternatively, NHS Inform (external link) deals with illnesses, tests, treatments, operations, and answers to commonly asked health questions. NHS 24 (external link) provides self-help information. Citizen's Advice Scotland deliver PASS - Patient Advice & Support Service. We also have some other useful links for patients.



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