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https://www.mbta.com/customer-support
Contact the MBTA customer support team and view additional contact numbers for the Transit Police, lost and found, and accessibility.
https://twitter.com/mbta_complaints
Jan 28, 2016 · The latest Tweets from MBTA Complaints (@mbta_complaints)Followers: 41
https://mbta.com/policies/file-discrimination-complaint
A complaint alleging a violation of Title VI and/or the MBTA’s ADHP policy must be filed no later than one hundred and eighty (180) days from the date of the alleged violation. Complaints alleging violations of state or federal law must be filed within the timeframes established by statute, regulation, or case law (usually 300 days).
https://www.bostonglobe.com/metro/2017/06/23/missed-rides-late-rides-complaints-rising-the-ride/KXMOy7Ic05ayZw3DuScO1H/story.html
In the first three months after creating a new call center for The Ride — February, March, and April — the MBTA fielded an average of 424 complaints, up from 325 a month over the preceding ...Author: Adam Vaccaro
https://www.boston.com/news/local-news/2015/03/03/the-hardest-job-in-boston-managing-the-mbta-twitter-account
Mar 03, 2015 · The Hardest Job in Boston: Managing the MBTA Twitter Account. Lisa Battiston handles the MBTA’s Twitter account from the operations control center. ... they field complaints about delays ...
https://www.bostonglobe.com/metro/2019/03/25/could-you-voice-mbta-social-media-well-here-your-chance-apply/FJRCl4CC5yvFVDzkoPGEeN/story.html
“In short,” according to the job listing, “you will be the voice of the MBTA on social media.” On any given day, at any given hour, the team behind the T’s Twitter account fields ...
https://www.facebook.com/ridecomplaints/
MBTA RIDE Complaints. 49 likes. WE'RE OFFERING PASSENGERS AND DRIVERS A CHANCE TO POST A COMPLAINT ABOUT PROBLEMS ON THE RIDE. SCHEDULING PROBLEMS LATE ARRIVALS AND OTHER ISSUESFollowers: 53
http://mbtacomplaints.com/
The country's oldest subway according to it's faithful riders... MBTA Complaints The country's oldest subway according to it's faithful riders...
https://www.bostonglobe.com/metro/2015/11/08/rides-decline-but-complaints-increase-for-mbta-service-for-disabled-and-elderly/0P07bD45ZqtwSwzXHy13RP/story.html
Complaints about The Ride, the MBTA's door-to-door van service for disabled riders, have more than doubled over four years, even as it provided fewer trips, according to new statistics from the ...Author: Nicole Dungca
https://www.boston.com/yourtown/news/downtown/2013/02/a_flurry_of_complaints_from_mb.html
John Tlumacki/Globe Staff. People waited at a bus stop at South Station during Friday’s snowfall. By Jeremy C. Fox, Town Correspondent [View the story "A flurry of complaints from MBTA riders ...
https://www.metro.us/boston/mbta-air-conditioning-complaints-down-you-re-just-unlucky-if-you-re-riding-in-a-sauna-car/zsJoih---aR4eqe0naV9BI
The MBTA also receives reports via its twitter page.” ... A/C-related complaints are more common than heat-related complaints, and we are pulling away from the dog days of summer.Author: Nate Homan
https://new.mta.info/accessibility/paratransit/commendations-complaints-or-suggestions
Please use one of the following methods to share your comments, commendations, or complaints with us: Call 877-337-2017 and press “8,” to speak with a representative who handles paratransit issues from 9 a.m. to 5 p.m. Monday to Friday.
https://www.keoliscs.com/customer-service/
On Twitter we’ve established @MBTA_CR to focus on customer issues and concerns. And you can now download the official MBTA Commuter Rail app for iPhone and Android, making it easier than ever to navigate the system. Because at Keolis, helping people get where they need to go is what we do first. “Thinking like a passenger” is what we do best.
https://www.metro.us/news/local-news/boston/mbta-police-brutality-lawsuit
MBTA police brutality lawsuit to bring more transparency, improvements MBTA to improve citizen complaint system, increase accountability in wake of civil rights lawsuit. By Erin TiernanAuthor: Erin Tiernan
https://mbta.pissedconsumer.com/mbta-bus-service-44893/RT-C.html
I have complained on numerous occasions about Bus drivers not stopping to pick up passengers. A bus lane was created on Washington St, in Roslindale to easy up traffic on that route, but what was the since of creating a bus on lane when the drivers will not stop.
https://www.mass.gov/topics/mbta-commuter-rail
The MBTA and the Commuter Rail help residents and visitors get around Boston and the surrounding communities ...
https://www.bostonherald.com/2019/08/19/boston-common-complaints-pile-up-as-city-looks-for-input/
The city’s 311 hotline has more than 2,000 complaints on file for Boston Common — from “drug addict camps” to “harassing” boozers — with others at a city “mini common” listening ...
https://mbta.pissedconsumer.com/customer-service.html
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