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https://www.denvergov.org/content/denvergov/en/office-of-the-independent-monitor/mediation.html
The Mediation Program is managed by the Office of the Independent Monitor and is a collaborative effort with the Denver Police Department, the Denver Sheriff Department, and Community Mediation Concepts (also called Denver Mediation Center). Community-Police Mediation is an alternative to the traditional way of handling police complaints.
https://www.policechiefmagazine.org/mediating-citizen-complaints-the-denver-program/
Mediating Citizen Complaints: The Denver Program By Ajenai Clemmons, Ombudsman, and Richard Rosenthal, Independent Monitor, Office of the Independent Monitor, …
https://journals.sagepub.com/doi/abs/10.1177/0887403412455327
Aug 28, 2012 · The study finds that both police and civilian participants in the mediation program were significantly more satisfied than individuals who participated in traditional complaint processing. In addition, the study finds that mediation is likely to have even stronger effects on satisfaction for Latino complainants, and female police officers.Cited by: 14
http://restorativejustice.org/rj-library/mediating-citizen-complaints-the-denver-program/8762/
The Denver Office of the Independent Monitor (OIM) offers mediation as an alternative to the traditional complaint-handling process. Mediation was developed as a way to give control over the conflict resolution process back to the parties directly involved.
http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.543.6066
This study evaluates the citizen/police mediation program operated by the Office of the Independent Monitor in Denver, Colorado. The evaluation seeks to answer several research questions concerning officer and complainant satisfaction, the effect of mediation on citizen complaint rates, and case resolution timeliness.
https://samuelwalker.net/2010/06/denver-mediation-program-improves-satisfaction-with-the-complaint-process/
Jun 27, 2010 · The Office of the Independent Monitor (OIM) for the Denver Police Department established a program for mediating citizen complaints. To evaluate the impact of mediation, the OIM surveyed both complainants and citizens who had been involved in the complaint process. The survey found improvements in the levels of satisfaction among both groups.
https://www.researchgate.net/publication/258129426_Denver's_CitizenPolice_Complaint_Mediation_Program_Officer_and_Complainant_Satisfaction
Denver’s Citizen/Police Complaint Mediation Program Officer and Complainant Satisfaction Article in Criminal Justice Policy Review 24(5):626-650 · September 2013 with 23 Reads How we measure ...
https://samuelwalker.net/issues/mediation-of-citizen-complaints/
Mediating Citizen Complaints Mediation is an alternative method of responding to citizen complaints against police officers. The mediation process involves the complainant and the officer meeting to discuss the incident/complaint, with a professional mediator supervising the session. Mediation sessions generally last about one hour.
https://www.researchgate.net/publication/230814732_Mediating_citizen_complaints_against_the_police_An_exploratory_study
Mediation of citizen complaints against police officers presents numerous potential benefits for police officers, citizen complainants, police accountability, community policing, the complaint ...
http://policemediation.org/index.html
"Denver has successfully mediated racial-bias complaints by enabling both sides to address these allegations directly with the assistance of a professional mediator." Community Policing Dispatch Magazine "Citizen complaints against the police are inevitable, given the often confrontational nature of police-citizen interaction.
https://greenvillejournal.com/news/police-institute-new-mediation-process-address-citizen-complaints/
Sep 13, 2016 · Franco said that while the Greenville Police Department’s command staff was researching how law enforcement agencies in other cities resolve citizen complaints, they discovered Denver, New York and Pasadena, Calif., have had success with mediation. The program is believed to be the first of its kind in South Carolina. Citizens may submit a complaint online at http://police.greenvillesc.gov/complaint …
https://www.baltimoresun.com/news/crime/bs-md-ci-police-mediation-20160131-story.html
Baltimore to launch mediation program for citizen complaints against police. Baltimore is planning to put police officers face-to-face with people who have filed complaints against them. Mediation sessions, meant to open up communication and improve police-community relations, could …
https://www.mediate.com/DenverMediators/index.cfm
Insight Employment Mediation is a full-service workplace conflict consulting firm, providing mediation of legal cases, claims and charges, as well as non-legal employment and interpersonal conflict. We also provide arbitration services, neutral investigation services, and training in conflict resolution, mediation skills, and related areas.
https://www.denvergov.org/content/denvergov/en/office-of-the-independent-monitor/news.html
Today, the Office of the Independent Monitor (“OIM”) released its 2017 Annual Report. Established in 2005, the OIM provides independent civilian oversight of the Denver Police and Sheriff Departments. The OIM is led by Independent Monitor Nicholas E. Mitchell and advised by a seven-member Citizen Oversight Board.
https://mediationstl.org/policecommunitymediationforum/
Charbonneau recounted the initiation of a police community mediation program in Denver more than a decade ago as a response to a system of complaint management that was broken and unsatisfactory on many levels. Citizens who would complain to police departments often felt powerless as they would receive minimal follow up regarding their grievance.
https://www.bostonglobe.com/metro/2016/08/15/boston-police-officers-say-mediation/CmxNwJySoCayBK1mrOfEMO/story.html
In Denver, the Office of the Independent Monitor, a civilian oversight agency, mediated four complaints when it began in 2005. In New York City, the Civilian Complaint Review Board mediated seven...
http://www.dca.ca.gov/consumers/mediation_programs.shtml
Local Mediation Programs. Mediation programs provide an alternative method of resolving complaints without having to go to court. Through the mediation process, the individuals involved in a dispute work out their own solutions with the help of a mediator. The mediator does not enforce a …
http://policemediation.org/uploads/3/3/1/5/3315694/questions_about_denver_police_mediation_program.pdf
Complaint Review Board (CCRB). This as yet unpublished study found that officers who went through mediation as a means to resolve citizen complaints receive 5%‐10% fewer complaints in the next year, hinting at a promising potential for use of mediation as a police performance management tool.” 3.
http://blog.aboutrsi.org/2015/program-design/boston-police-department-creating-mediation-program-for-complaints-against-police/
The Boston Police Department is in the last stages of creating a program to address citizen complaints against police officers. The program would attempt to resolve disputes through mediation. Organizers hope to improve police/citizen relations, and to help clear some of the backlog of citizen complaints in Boston that may take 400 days or more to resolve.
https://www.leoaffairs.com/baltimore-pd-to-begin-mediation-sessions-with-officers-and-citizens-who-file-complaints-against-them/
In that process, the citizen makes a complaint and it’s investigated by the Police Department’s division of internal affairs, but the citizen and the officer never meet to discuss the dispute. Mediation, in contrast, emphasizes dialogue. Sessions will be private and kept confidential, according to Chief Rodney Hill, who leads internal affairs.
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