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https://www.theguardian.com/society/2013/feb/06/mid-staffs-hospital-scandal-guide
Feb 06, 2013 · Mid Staffs hospital scandal: the essential guide ... He was particularly critical of the trust's failure to take patients' complaints seriously enough. Crucially, Francis also highlighted the key ...Author: Denis Campbell
https://www.independent.co.uk/news/health/nhs-complaints-mid-staffs-robert-francis-healthwatch-england-a9283221.html
Jan 15, 2020 · News > Health Lack of transparency on patient complaints risks confidence in the NHS, warns Mid Staffs inquiry chair. Healthwatch England found just 12 per cent of …Author: Shaun Lintern
https://www.telegraph.co.uk/news/politics/9951218/More-than-60-Mid-Staffordshire-hospital-complaints-to-Government-ignored.html
Mar 24, 2013 · More than 60 Mid Staffordshire hospital complaints to Government ignored Dozens of complaints were made to the Department of Health about Mid Staffordshire hospitals after Sir …
https://www.theguardian.com/society/2010/feb/24/mid-staffordshire-hospital-inquiry
Feb 24, 2010 · Mid Staffordshire NHS trust left patients humiliated and in pain ... "This was an appalling failure at every level of the hospital to ensure patients received the …
https://en.wikipedia.org/wiki/Stafford_Hospital_scandal
The Stafford Hospital scandal concerns poor care and high mortality rates amongst patients at the Stafford Hospital, Stafford, England, in the late 2000s.The hospital was run by the Mid Staffordshire NHS Foundation Trust, and supervised by the West Midlands Strategic Health Authority.It has …
https://www.bmj.com/content/348/bmj.g2776
Apr 15, 2014 · “The shocking collapse of care at [Stafford] Hospital, and the exposure of the failure of the Mid Staffordshire NHS Foundation Trust and NHS leadership to hear both the complaints of patients and their families, and the complaints of their own staff, led to …Cited by: 1
https://www.youtube.com/watch?v=iHXOFS9ec2Q
Feb 06, 2013 · Special BBC report into the reported scandal of Stafford Hospital where hundreds of people died in appauling conditions without adequate staffing. Due to …
https://www.telegraph.co.uk/news/health/news/5030012/Staffordshire-hospital-scandal-the-hidden-story.html
Mar 22, 2009 · Staffordshire hospital scandal: the hidden story Congealed blood was smeared on seats in the patients' waiting area, the lavatory floors stank of …Author: Patrick Sawer
https://www.bbc.com/news/uk-england-stoke-staffordshire-20965469
The trust that runs Stafford Hospital is to be broken up and key services moved to neighbouring hospitals. The decision was announced by Health Secretary Jeremy Hunt, who said the changes would ...
https://www.health-and-care-update.co.uk/2020/02/but-has-there-been-a-change-in-hospital-reporting-on-complaints-since-the-mid-staffs-public-inquiry-healthwatch-england-has.html
But has there been a change in hospital reporting on complaints since the Mid Staffs public inquiry? Healthwatch England has published its report Shifting the mind-set: a closer look at hospital complaints which investigates how well hospitals up and down the country share the outputs of their work on complaints and whether the current efforts are sufficient to build public trust.
https://www.independent.co.uk/voices/nhs-mid-staffs-hospital-care-crisis-a9284856.html
Jan 15, 2020 · I helped expose the Mid Staffs hospital scandal – and fear the NHS is about to repeat its worst mistakes. It's been ten years since the inquiry into the scandal – and I'm unsure how much the ...Author: Shaun Lintern
https://www.noeccn.org.uk/resources/Documents/Education%20Group/Resources/Good-Practice-standards-for-NHS-Complaints-HandlingSept-2013.pdf
2 Good practice standards for handling NHS complaints Background. Good quality complaints handling is vital to ensuring continuous improvement in the quality and safety of care at NHS organisations. It provides a tangible and measurable reflection of the organisation’s commitment to an open and responsive safety culture.
https://conversation.which.co.uk/health/bernard-jenkin-mp-public-service-complaints-mid-staffs-hospital-nhs/
Apr 14, 2014 · Bernard Jenkin MP, chair of the Public Administration Select Committee, argues that lessons must be learnt from the poor complaints handling at Mid-Staffs hospital. Should more be done to make complaints count?
https://www.gov.uk/government/publications/report-of-the-mid-staffordshire-nhs-foundation-trust-public-inquiry
This document contains the following information: Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry.Phone: (978) 010-298-1476
http://app.ihi.org/facultydocuments/events/event-2354/presentation-8833/document-7436/c22_presentation_jarman.pdf
Workshop C22: Learning from the Mid-Staffordshire Case in the English NHS 10th December 2013 ... hospital (Mid Staffs) led to an ... 2011/12 only 0.27% of ~14,000 written hospital complaints were formally investigated by Ombudsman. 3.
https://www.gov.uk/government/publications/nhs-hospitals-complaints-system-review
Oct 28, 2013 · Report of handling of complaints by NHS hospitals in England by Ann Clwyd ... that complaints are a warning sign of problems in a hospital. ... regulatory procedure at …Author: Department of Health And Social Care
https://www.bbc.co.uk/news/health-21275826
Mar 25, 2013 · The regulator criticised the hospital for its "appalling" standards. The investigation was prompted by complaints and statistics showing more people were dying than would be expected.
https://www.hsj.co.uk/quality-and-performance/sir-robert-lack-of-transparency-in-hospitals-echoes-mid-staffs/7026692.article
Sir Robert Francis says report echoes key findings of 2013 Mid Staffs report Healthwatch urges creation of new body to oversee complaints processes; Sir Robert Francis has said the lack of transparency at many hospitals over complaints handling “seems to echo” findings of …
http://www.curethenhs.co.uk/category/blog/
I only hope lessons have been learnt from Mid Staffs. Ten years ago today my mother, Bella Bailey, died on ward 11 of Mid Staffs Hospital. In her final days she suffered horrendously at the hands of those who should have cared for her.
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