We collected information about Mobile Phone Complaints Ofcom for you. There are links where you can find everything you need to know about Mobile Phone Complaints Ofcom.
https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint
If you need advice or if you’d like to let us know about your experiences with a telecoms provider, this section of the website will be helpful.
https://www.ofcom.org.uk/complain-to-ofcom
Report a complaint or an issue Ofcom may be able to help you complain about or report issues relating to phone and postal services and TV or radio programmes. Click on the boxes below to direct your complaint to the right place.
https://www.trustedreviews.com/how-to/how-to-complain-bt-vodafone-sky-talktalk-ofcom-uk-2942728
Jul 27, 2016 · While Ofcom doesn’t deal with individual complaints, it may investigate mobile networks if there’s a pattern of complaints. As such, it’s worth using Ofcom’s monitoring form for complaints ...
https://www.rxtvlog.com/2020/01/ofcom-announces-latest-pay-tv-broadband.html
Jan 24, 2020 · Vodafone and Virgin Mobile were the most complained-about mobile providers – the main reason being complaints handling. Tesco Mobile was the least complained-about pay-monthly mobile provider, while EE attracted the fewest complaints among landline providers.
https://www.uswitch.com/broadband/news/2020/02/ofcom-latest-telecoms-and-pay-TV-complaints-revealed/
The main cause for complaint across fixed broadband, landline, pay-monthly mobile and pay-TV services was complaints handling itself, accounting for 31% - …
https://www.which.co.uk/news/2020/01/vodafone-tops-ofcom-complaints-for-both-mobile-broadband/
Jan 24, 2020 · The industry-average number of complaints for pay-monthly mobile services was much lower than for broadband, at just four complaints per 100,000 customers. Vodafone also topped the table here, with seven complaints per 100,000 customers, although this was matched by Virgin Mobile. Customers of both network providers were most likely to complain to Ofcom about the complaints …
https://ofcomforms.secure.force.com/formentry/SitesFormCCTSwitchedWithoutPermission
Although Ofcom cannot investigate individual cases, the information you provide will help us monitor consumer issues, and could lead to us launching an investigation into a particular company. For help with your individual case, submit a formal complaint to your provider or complain to its Alternative Dispute Resolution (ADR) service if your provider cannot resolve your concerns.
https://www.ombudsman-services.org/sectors/communications
Unfortunately, we’re not the right people to deal with complaints about things like: The location of telegraph poles/mobile phone masts. Cable and wiring inside your property. The creative content and messaging of websites, advertisements, calls, emails, SMS or messages. Employment and staff issues in communications companies.
https://www.ofcom.org.uk/phones-telecoms-and-internet
Ofcom is committed to a thriving telecoms sector where companies can compete fairly and customers benefit from a broad range of services. We use cookies to improve your experience on our site. For information on these cookies and how to remove them, read our cookies policy .
https://www.ofcom.org.uk/
Ofcom is the UK’s communications regulator. We regulate the TV, radio and video on demand sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.
https://www.ofcom.org.uk/tv-radio-and-on-demand/how-to-report-a-complaint
How Ofcom deals with BBC TV, radio and on demand complaints How Ofcom deals with other TV and radio complaints How Ofcom deals with other video-on-demand complaints
https://www.which.co.uk/news/2019/07/ofcom-reveals-plusnet-virgin-mobile-and-vodafone-receive-most-complaints/
Jul 23, 2019 · Plusnet, Virgin Mobile and Vodafone have been named the worst telecoms providers for customer service in Ofcom’s latest report, covering January to March of this year. The telecoms regulator uses a combination of interviews with customers and industry data to produce a league table of providers.
https://www.which.co.uk/news/2019/04/worst-broadband-and-mobile-phone-providers-named-by-ofcom-2/
Apr 30, 2019 · Ofcom, the telecoms regulator, has named TalkTalk, Vodafone and Virgin Media the worst companies for customer service in its annual report on broadband and mobile phone providers. The report combines interviews with customers and information given by providers.
https://www.which.co.uk/consumer-rights/advice/how-to-complain-to-the-ombudsman-about-a-mobile-phone-provider
If your mobile provider refuses to do what you ask to sort out the problem, ask for a ‘letter of deadlock’ to show you've done all you can to resolve the complaint. If the mobile company fails to respond to this final letter within a reasonable period of time (say, 14 days), you can take your complaint to the ombudsman.
https://www.independent.co.uk/topic/OFCOM
Ban on mobile companies selling ‘locked’ phones planned by watchdog 'By freeing mobile users from locked handsets, our plans would save people time, effort and money,' says Ofcom representative
https://ofcomforms.secure.force.com/formentry/SitesFormCCTSilentCalls
This complaint form can be used to submit complaints about abandoned and silent calls. An abandoned call is one that is terminated when you pick up the receiver. Instead of there being a person on the other end of the line you may hear an information message from the organisation that was trying to call you.
https://www.which.co.uk/news/2019/11/vodafone-and-virgin-mobile-named-worst-telecoms-providers-by-ofcom/
Nov 19, 2019 · Ofcom, the telecoms regulator, has named Vodafone and Virgin Mobile the worst providers for customer service in its latest report on complaints in the telecoms sector, covering April to June of this year. The regulator uses a combination of interviews with customers and information given by providers to produce its league table of results.
https://checker.ofcom.org.uk/
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https://www.which.co.uk/news/2018/01/ofcom-reveals-the-mobile-and-broadband-providers-with-most-complaints/
Jan 19, 2018 · This is highlighted by Tesco Mobile, who received only one complaint per 100,000 subscribers between last July and September, maintaining a low trend. Vodafone customers’ main complaints to Ofcom concerned issues of billing, pricing and charges, followed by complaints handling and issues relating to a fault or their service.
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