Newham General Hospital Complaints Procedure

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Comments and Complaints Newham CCG

    https://www.newhamccg.nhs.uk/GetInvolved/comments-and-complaints.htm
    Newham University Hospital. Formal complaints should go to the central Barts Health complaints team on 0207 480 4776 or 0207 480 4719 or by email to [email protected]. All details about making a complaint can be found on the Barts Health website.

Making a complaint - Barts Health NHS Trust

    https://www.bartshealth.nhs.uk/complaints
    The NHS Complaints Advocacy Service offers free independent and confidential advice to help people make a complaint or express a concern about the trust or any other NHS service. They can provide help to make a complaint, and give advice about using the complaints system. They can offer support to help you through the complaints process.

Complain, comment or compliment - London Borough of Newham

    https://www.newham.gov.uk/Pages/Services/Making-a-complaint.aspx
    As part of our drive for better services, we want you to tell us what we are doing right and let us know when something goes wrong. If you wish to make a complaint about how we have dealt with an issue, you have the right to make a formal complaint which will be dealt with using our complaints procedures.

What is PALS (Patient Advice and Liaison Service)? - NHS

    https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
    the NHS complaints procedure, including how to get independent help if you want to make a complaint ; ... In general, NHS England commissions most primary care services, such as GP and dental services. CCGs oversee the commissioning of secondary care, such …

Tell us what you think - Barts Health NHS Trust

    https://www.bartshealth.nhs.uk/feedback
    Tell us what you think We want all patients in all our hospitals to receive the best care, so we need you to tell us what we get right, as well as let us know if there are things you think we could do better.

Newham General Hospital - NHS

    https://www.nhs.uk/Services/hospitals/Services/Service/PatientFeedback/DefaultView.aspx?id=107857
    Sep 04, 2012 · Newham General Hospital replied on 09 April 2018. We’re really sorry to hear this - we would like to speak with you about the concerns you have raised. To do this, we ask if you could contact us with your personal information and more detail about your visit.

Mental health support services - London Borough of Newham

    http://adultsocialcare.newham.gov.uk/pages/mental-health.aspx
    Do you know someone with a mental health diagnosis and a social care need? Information about the eligibility criteria and how Newham's social care mental health teams can assist you. Health recovery teams. East London NHS Foundation Trust run several mental health services in Newham. Find out how to obtain a mental health diagnosis or how to ...

NHS complaints guidance - GOV.UK

    https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
    Most NHS care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the services you have received, it is important to let us know so that we can improve.Author: Department of Health And Social Care

Adult Mental Health Services - Newham Directorate

    https://www.cqc.org.uk/location/RWK46/reports
    Jan 31, 2014 · People using inpatient services thought the food was “okay”, and a range of meals to meet different needs and preferences were available. Information about the complaints procedure is clearly displayed on wards and in Community Mental Health Team offices. We found the hospital environment to be clean and well maintained.

Making a complaint Parliamentary and Health Service ...

    https://www.ombudsman.org.uk/making-complaint
    Complaints about the NHS in England: Quarter 1 2019-20; Performance against our Service Charter 2018/19 Quarter 4 (January to March) Performance against our Service Charter 2019/20 Quarter 1 (April to June) Performance against our Service Charter 2019/20 Quarter 2 (July to September)

Complain about a service or provider Care Quality Commission

    https://www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider
    All health and social care service providers must have a complaints procedure that you can ask to see. This will tell you how to make a complaint. If you think a crime has been committed or a provider is delivering services without being registered with us, you should report a concern.

ELFT - PALS

    https://www.elft.nhs.uk/Contact-Us/PALS
    PALS staff have a lot of knowledge and experience in sorting out problems that patients encounter with our services. They work closely with Trust staff to make sure you get the information you need.

Carers First Site Newham

    https://www.carersfirst.org.uk/newham/support-in-hospital
    Newham University (General) Hospital is part of Barts NHS Trust and have developed a leaflet for carers and patients who have had a diagnosis of dementia >> Carers UK have produced a fact sheet Coming Out of Hospital which outlines the discharge process,

Newham Medical Centre - Practice Policies/Complaints

    https://www.newhammedicalcentre.nhs.uk/info.aspx?p=20
    Newham Medical Centre - Practice Policies/Complaints. ... Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager. ... Further written information is available regarding the complaints procedure ...

A&E and the Beckton Ward Care Opinion

    https://www.careopinion.org.uk/373813
    To say that I am now extremely anxious about the service I shall receive is an understatement - and that anxiety is not even taking into account the last time I had surgery at Newham general I awoke to a split lip and wobbly front teeth courtesy of the anesthetist. If …

A & E - great service! Care Opinion

    https://www.careopinion.org.uk/246193
    Feedback imported from nhs.uk about Newham General Hospital ... My husband took me to A & E at Newham University Hospital as I had a threatened miscarriage. To our surprise, the service we've received was excellent! We had to wait to be seen a bit longer then usual as I was not told what the procedure is by the first person (pre-reception) I've ...

How do I feedback or make a complaint about an NHS service?

    https://www.england.nhs.uk/contact-us/complaint/
    Feedback helps us improve the quality of your care. You can give good or bad feedback by telling the NHS organisation or service about it. For example, you can do this through the Friends and Family Test or you can speak to a member of staff. Other ways to give feedback should be clearly displayed ...

NHS England » Complaining to NHS England

    https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
    NHS England will acknowledge all complaints no later than the third working day after the day the complaint is received. Investigating the complaint. The complaint will be investigated and you will receive the findings of the investigation along with an apology.

SAFEGUARDING ADULTS PROCEDURES - London Borough of …

    https://adultsocialcare.newham.gov.uk/Documents/Safeguarding%20Adults/SAGprocedureJun09word[1].pdf
    Scope and Purpose of this Procedure . ... Newham based hospital/setting . Social Service staff should send alert to the Ward ... Safeguarding Adults Procedures v11 Safeguarding Adults Team June 09 7. The Response Level Framework is intended to assist social workers to determine the most appropriate level of response to an initial safeguarding ...

CICA Compensation secured for hospital attack - Leigh Day

    https://www.leighday.co.uk/News/2013/June-2013/CICA-Compensation-secured-for-hospital-attack
    Jun 12, 2013 · Personal Injury lawyer Christine Tallon has secured compensation from the CICA for a patient who was attacked on a hospital ward by another patient in an unprovoked assault. Consuelo Camacho was an inpatient at Newham Hospital was sleeping in her hospital bed when she was severely beaten by another patient.



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