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https://www.wales.nhs.uk/ourservices/contactus/nhscomplaints
The NHS in Wales aims to provide the very best care and treatment. But sometimes things may not go as well as expected. When that happens, you should raise your concerns with the staff involved with your care or treatment, so that they can look at what may have gone wrong and try to make it better.
https://www.medicalprotection.org/uk/articles/nhs-complaints-procedure---wales
The regulations on NHS complaints in Wales are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused. The emphasis is on resolving concerns in a timely fashion, openly and honestly, and a philosophy of “investigate once, investigate well”.
https://www.assembly.wales/Research%20Documents/Complaints%20Procedures%20in%20the%20NHS%20in%20Wales%20-%20Research%20paper-25082005-43805/05-030-English.pdf
♦ A guide to NHS complaints procedures entitled Making A Complaint About the NHS is available from the Citizens Advice Bureau.3 2.2 Local Review The guidance advises that, wherever possible, complaints should be resolved locally through the internal procedures of the relevant NHS …
http://www.wales.nhs.uk/documents/nhs-complaints-guide.pdf
• Ensuring that the NHS in Wales learns from complaints. Changes from the 1996 Guidance This Guide complements the Directions and Regulations that provide the statutory framework of the complaints procedure from 1 April 2003. It supercedes the 1996 guidance. The main changes to NHS procedures from 1 April 2003 are:
https://phw.nhs.wales/use-of-site/complaints/
Complaints relating to compliance with Welsh Language Standards. Public Health Wales is implementing the Welsh Language Standards Regulations (No.7) 2018. If you wish to raise a complaint relating to Public Health Wales’ compliance with the Welsh Language Standards, you can contact us in Welsh or English.
https://www.ombudsman.wales/fact-sheets/health-nhs-complaints-general-information/
The Ombudsman can consider complaints about the care and treatment patients receive from the NHS in Wales. Complaints from patients or their representatives should, in the first instance, be brought to the attention of the relevant local Health Board or Trust.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Everyone who provides an NHS service in England must have their own complaints procedure. You can often find information in waiting rooms, at reception, on the service provider's website, or by asking a member of staff. You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the commissioner of the services, which is the body that pays for the NHS …
https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements. Currently, these redress arrangements apply to lower value claims worth up to and including £25,000 relating to care provided by LHBs and NHS Trusts in Wales, and to care commissioned by these bodies from English NHS bodies, Scottish NHS bodies and Northern Irish Bodies (all as …
https://www.ombudsman.wales/complaints/
Public Services Ombudsman for Wales 1 Ffordd yr Hen Gae, Pencoed CF35 5LJ
http://www.cardiffandvaleuhb.wales.nhs.uk/concerns-complaints
Concerns / Complaints. If you are unhappy with the treatment or care you are receiving, we would encourage you to raise your concerns as soon as possible, preferably to senior staff on duty at the time of the incident or the appropriate ward, hospital or community manager.
https://gov.wales/sites/default/files/publications/2019-05/a-guide-to-handling-complaints-and-representations-by-local-authority-social-services.pdf
The Social Services Complaints Procedure (Wales) Regulations 2014 introduce a new procedure which makes provision for complaints to local authorities about the exercise of their social services functions, with the exception of certain functions capable of being considered as representations
https://bcuhb.nhs.wales/contact-us/complaints/
Non NHS healthcare treatment (including private dental treatment) A complaint which was made and investigated under the arrangements that were in place before 1 April 2011; To raise a complaint – you can contact the Complaints Team by: Phone: 01248 384194. Fax: 01248 385318. E-mail: [email protected]
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
4 Complain to the Ombudsman. If you're unhappy with the final response from your GP practice you can take your complaint to the health service ombudsman.. The ombudsman is independent of the NHS and free to use. It can help resolve your complaint, and tell the NHS how to …
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
The complaints process The NHS Constitution guarantees your right to complain. You have the right to have your complaint investigated properly and you can take it to the Parliamentary and Health Service Ombudsman if you’re not satisfied with the way in which the NHS has dealt with it.
https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
the NHS complaints procedure, including how to get independent help if you want to make a complaint support groups outside the NHS PALS also helps to improve the NHS by …
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance Updated 14 October 2015. ... Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.Author: Department of Health And Social Care
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