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https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (SI 2011/704) (CCRAWR 2011) were made in exercise of the Welsh Ministers’ powers under CHSA 2003 and NHSRWM 2008. The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements.
https://phw.nhs.wales/use-of-site/complaints/
Complaints relating to compliance with Welsh Language Standards. Public Health Wales is implementing the Welsh Language Standards Regulations (No.7) 2018. If you wish to raise a complaint relating to Public Health Wales’ compliance with the Welsh Language Standards, you can contact us in …
https://bcuhb.nhs.wales/contact-us/complaints/
Non NHS healthcare treatment (including private dental treatment) A complaint which was made and investigated under the arrangements that were in place before 1 April 2011; To raise a complaint – you can contact the Complaints Team by: Phone: 01248 384194. Fax: 01248 385318. E-mail: [email protected]
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://statswales.gov.wales/Catalogue/Health-and-Social-Care/NHS-Performance/Complaints/HospitalAndCommunityHealthServicesComplaints-by-Organisation-ServiceArea
Last update: 21 September 2011 Was added to StatsWales: 21 September 2011. Information is compiled from the KO41(A) return. All complaints which go into writing at any stage of the complaints procedure should be recorded on the KO41 returns. The KO41(A) return collects information about complaints relating to hospital and community health services.
http://www.cardiffandvaleuhb.wales.nhs.uk/concerns-complaints
Concerns / Complaints. If you are unhappy with the treatment or care you are receiving, we would encourage you to raise your concerns as soon as possible, preferably to senior staff on duty at the time of the incident or the appropriate ward, hospital or community manager. ... You can also email the team at [email protected] or fill in a ...
https://www.nhsdirect.wales.nhs.uk/encyclopaedia/c/article/complaints
From 1st April 2011, the way in which NHS organisations in Wales dealt with complaints, claims and incidents (collectively known as concerns) changed. These new arrangements are now called Putting Things Right and require a different approach to dealing with concerns.
http://www.wales.nhs.uk/sitesplus/documents/861/Healthcare%20Quality%20-%20Guidance%20-%20Dealing%20with%20concerns%20about%20the%20NHS%20-%20Version%203%20-%20CLEAN%20VERSION%20%20-%2020140122.pdf
National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. These Regulations came into force on 1 April 2011 except Part 7, which came into force on 1 April 2012. This guidance applies to all Health Boards in Wales, NHS Trusts in Wales, independent providers in Wales providing NHS funded care
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance Updated 14 October 2015. ... Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.Author: Department of Health And Social Care
http://www.legislation.gov.uk/wsi/2011/704/contents/made
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (“the Regulations”) make new arrangements for the notification and consideration of and response to concerns notified by persons in respect of services provided by or under arrangements with the National Health Service in Wales.
https://www.nhsdirect.wales.nhs.uk/travelhealth/ComplaintsCareWales/
Complaints, claims and incidents are collectively known as concerns. The Putting Things Right procedure for addressing concerns has been in place since April 2011. Every NHS organisation within Wales uses this procedure. Each Health Board and NHS Trust will use this procedure whenever someone raises a concern.
https://www.youtube.com/watch?v=WkODy7cegBM
Oct 12, 2012 · If you believe you have been let down by the NHS in Wales, you might wish to consider making a formal complaint. In 2011, under the new 'NHS …
http://www.wales.nhs.uk/sitesplus/863/page/59105
Jan 17, 2019 · On 2 July 2014 the Minister for Health and Social Services published Keith Evans review of concerns (complaints) handling within NHS Wales “Using the gift of complaints”. To find out more: Review of complaints handling
https://www.ambulance.wales.nhs.uk/Default.aspx?pageId=20&lan=en
Welsh Ambulance Service NHS Trust - Putting Things Right, Concerns and Complaints The Welsh Ambulance Services NHS Trust (Trust) strives to ensure that our patients receive the best possible service and care at all times, but occasionally mistakes and misunderstandings do occur. If you have a concern or complaint about a recent experience with
https://statswales.gov.wales/Catalogue/Health-and-Social-Care/NHS-Performance/Complaints/HospitalAndCommunityHealthServicesComplaints-by-Organisation-Profession
Last update: 21 September 2011 Was added to StatsWales: 21 September 2011 Information is compiled from the KO41(A) return. All complaints which go into writing at any stage of the complaints procedure should be recorded on the KO41 returns. The KO41(A) return collects information about complaints relating to hospital and community health services.
https://www.ombudsman.wales/model-concerns-and-complaints-policy-and-guidance/
On 29 July 2011, the Welsh Government issued the Model Concerns and Complaints Policy and Guidance. The Public Services Ombudsman for Wales urges public service providers to adopt the policy and guidance within their organisations. The document issued by the Welsh Government is available by clicking on the link below.
https://www.youtube.com/watch?v=ldnHs7Fdsm4
May 10, 2011 · Here we explain what you can do if you have any reason to complain about the health service in England & Wales. The NHS Complaints procedure was revamped in …
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