Nhs Complaints Legislation

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The Local Authority Social Services ... - Legislation.gov.uk

    http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
    The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 Made - - - - 23rd February 2009 Laid before Parliament 27th February 2009 Coming into force in accordance with regulation 1(2) and (3) The Secretary of State, in exercise of the powers conferred by sections 113(1), (3) and (4), 114(1), ...

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in legislation.

The Local Authority Social Services ... - Legislation.gov.uk

    http://www.legislation.gov.uk/uksi/2009/309/contents/made
    These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.

NHS complaints guidance - GOV.UK

    https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
    For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care

NHS England Complaints Policy

    https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
    6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or …

Regulation 16: Receiving and acting on complaints Care ...

    https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
    Related legislation. The Care Act 2014. The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. ... Complaints in the NHS (Department of Health guidance) Complaints matter (Care Quality Commission, December 2014) MIND – complaining about health and social care.

Introduction to the NHS complaints procedure - The MDU

    https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
    May 04, 2017 · The NHS and social care complaints procedure was introduced in England on 1 April 2009. The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

NHS England » Key legislation

    https://www.england.nhs.uk/about/equality/equality-hub/resources/legislation/
    NHS England has produced a document for NHS commissioners on the duties covered by both of these Acts. These pieces of legislation may be seen as complementary in setting a framework for the public sector to take action to reduce inequalities within England at local and national levels. Supporting legislation

NHS complaints in Scotland - mygov.scot

    https://www.mygov.scot/nhs-complaints/
    Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.

Legislation protecting people in care Care Information ...

    https://careinfoscotland.scot/topics/your-rights/legislation-protecting-people-in-care/
    Your safety is protected by a variety of laws covering the provision of community care. Some legislation relates to the whole UK, but much legislation differs in Scotland from similar legislation in England.

Law Wales - NHS complaints

    https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
    The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (SI 2011/704) (CCRAWR 2011) were made in exercise of the Welsh Ministers’ powers under CHSA 2003 and NHSRWM 2008. The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements.

Legislation - Parliamentary and Health Service Ombudsman

    https://www.ombudsman.org.uk/about-us/who-we-are/legislation
    Legislation for the Health Service Ombudsman. The Health Service Commissioner (or Health Service Ombudsman) for England draws his powers almost wholly from the Health Service Commissioners Act 1993. List of changes made to the 1993 Act which are still relevant, and other legislation particularly affecting the powers of the Ombudsman.

The NHS Complaints Regulations - Dental Protection

    https://www.dentalprotection.org/uk/articles/the-nhs-complaints-regulations
    The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.

NHS Complaints Procedures

    https://researchbriefings.files.parliament.uk/documents/CBP-7168/CBP-7168.pdf
    This Commons Library briefing paper provides information on NHS complaints procedures in England. The standard two-stage NHS complaints procedure, where complaints are first raised locally and with the option of referral to the Health Service Ombudsman, can be used for most complaints about NHS services. However, other options may also be

Dignity in care - Complaints - scie.org.uk

    https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
    The complaints procedure for adult social care is set out in regulations, which cover both the local authority and NHS procedures. The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009

Regulations and Principles - cddlmc.org.uk

    http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
    PAGE 6 NHS COMPLAINTS IN ENGLAND: REGULATIONS AND PRINCIPLES NHS COMPLAINTS IN ENGLAND: REGULATIONS AND PRINCIPLES PAGE 7 The consequences of handling a complaint poorly At MPS, we are often called on to assist members when a complaint has been referred for independent review.

Complaints Handling Procedure SPPA

    https://pensions.gov.scot/complaints-handling-procedure
    How SPPA handles complaints Our complaints handling procedure reflects the Scottish Government’s commitment to serving the public. It tries to resolve issues at the point of service delivery and attempts to investigate complaints thoroughly, impartially and fairly.

NHS SPPA - Scottish Public Pensions Agency

    https://pensions.gov.scot/nhs
    Your NHS Scotland pension scheme There are currently two occupational pension schemes for National Health Service staff in Scotland: the National Health Service Superannuation Scheme (Scotland) and National Health Service Pension Scheme (Scotland) 2015.

Compliments and Complaints Policy ... - sheffieldccg.nhs.uk

    https://www.sheffieldccg.nhs.uk/Downloads/About%20US/FOI/Publications%20Scheme/Compliments%20and%20Complaints%20policy%20March%202018.pdf
    5.1 The following legislation and guidance has been taken into consideration in the development of this policy and procedure: Local Authority Social Services & National Health Service Complaints (England) Regulations 2009 The Principles of Good Complaint Handling (Parliamentary and Health Service



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