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https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care
https://www.nhs.uk/about-the-nhs-website/aboutnhschoices/aboutus/documents/120117-nhs-choices-complaints-policy-v2-d01.pdf
NHS CHOICES COMPLAINTS POLICY Feb 2014 V2 6 THE AIMS OF THE POLICY 7. The aims of the policy are to ensure that the complaints process is flexible and responsive to the needs of individual complainants. In addition, it emphasises the need to communicate effectively with complainants and involve them in the decisions
https://www.solent.nhs.uk/media/1297/managing-concerns-and-complaints-policy.pdf
Managing Concerns and Complaints Policy and Procedure Page 7 of 27 5. COMPLAINTS THAT CANNOT BE DEALT WITH UNDER THIS POLICY 5.1 The Following Complaints will not be dealt with under the NHS Complaints Regulations 2009 A Complaint made by any NHS organisation or private or independent provider or responsible body.
https://www.surreyandsussex.nhs.uk/wp-content/uploads/2018/06/Complaints-Policy-para-4-6-revision-agreed-December-2017.pdf
The policy defines complaints and outlines staff roles and responsibilities for ensuring they are acted upon. Implementation of this policy contributes towards compliance with the following National Health Service Litigation Authority (NHSLA) risk management standards, Standard 3 Criterion 9, Standard 5 Criterions 3, 5, 6 and 7.
https://assets.nhs.uk/prod/documents/nhs-website-complaints-policyv4-VV.pdf
NHS WEBSITE COMPLAINTS POLICY APPLICATIONS 6. This complaints policy applies to all those working for the NHS website, in whatever capacity. 7. Users can expect to receive appropriate communications from the relevant staff member or team within 30 working days. If the complaint cannot be resolved within this time then regular, timely
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.
https://www.nhsbsa.nhs.uk/sites/default/files/2019-06/NHSBSA%20Complaints%20Policy%20%28V1%29%2006.2019.pdf
2 Complaints policy It is the responsibility of each NHSBSA member of staff to provide good customer service. If you are dissatisfied with the service you have received from us, the
https://resolution.nhs.uk/wp-content/uploads/2019/03/CG12-Complaints-Policy.pdf
Resolution is subject to the NHS Complaints Regulations1 (Regulations). This policy also reflects the Parliamentary and Health Service Ombudsman’s Principles of Good Complaints Handling. If we receive a complaint about NHS services, or any other part of the health …
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/
How complaints should be handled. Explains which health and adult social care organisations must have a policy in place for handling complaints, the standards of service you can expect if you make a complaint, and what to do if the organisations don't meet these standards.
https://digital.nhs.uk/about-nhs-digital/contact-us/feedback-and-complaints
We can only deal with complaints about the work, staff, and levels of service provided by NHS Digital. We can't deal with: complaints about government policy on health and social care; complaints about hospitals, GP practices, and other NHS services; complaints about social care services
http://www.nnuh.nhs.uk/patients-visitors/your-feedback/complaints-compliments-and-suggestions/nhs-complaints-policy/
• The Independent Complaints Advocacy Service (ICAS) provides advice and support to people who want to complain about the NHS. Details can be found by clicking here. • Call NHS Direct on 0845 4647 or your local Citizens Advice Bureau. • The Department of Health’s website also has information on the NHS complaints procedure – www.dh.gov.uk
http://www.uhs.nhs.uk/Media/Controlleddocuments/Governanceandsafety/ConcernsandComplaintsPolicyandProcedures.pdf
The purpose of this policy is to explain how UHS implements the statutory legal framework for the Local Authority and National Health Service Complaints (England) Regulations 2009, meets the requirements of the NHS Constitution and Duty of Candour, and ensures compliance with commissioner, regulatory and good practice requirements.
https://www.gov.uk/government/statistics/data-on-written-complaints-in-the-nhs-2019-20-quarter-2
Dec 05, 2019 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are …
https://www.woodsdental.co.uk/complaints-procedure-nhs/
Complaints policy (NHS) Code of practice for patient complaints. In this practice, we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so …
https://www.leedsth.nhs.uk/assets/Uploads/d745ba904c/Complaints-Policy.pdf
This policy sets out the Trust’s processes for handling, responding to and learning from complaints that are received by either the Complaints team or the Patient Advice and Liaison Service (PALS). This policy is to support all Trust staff to guide them in what to do if a patient, relative or carer raises a concern or complaint with them.
https://nhscomplaintsadvocacy.org/
NHS Complaints Advocacy is a free, independent and confidential service available to anyone who wants support to make their complaint to the NHS.
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · NHS complaints procedure. This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice; addresses some of the concerns GPs and practices may have about the way the complaints system operates
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