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https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
Policy B97 9PT 0300 311 22 33 NHS England Customer Contact Centre PO Box 16738 Redditch 0 This updated policy contains up to date information relating safeguarding in terms of patients, complainants and staff. Further minor amendments have been made, with the aim to improve the service provided to our complainants.
https://www.nhs.uk/about-the-nhs-website/aboutnhschoices/aboutus/documents/120117-nhs-choices-complaints-policy-v2-d01.pdf
NHS CHOICES COMPLAINTS POLICY Feb 2014 V2 8 21. The member of staff to whom the complaint is made is responsible for ensuring it is registered with the Service Desk. Line managers must ensure that staff have the necessary skills and knowledge to deal with complaints they receive and know how to access support from more senior staff. 22.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You can often find information in waiting rooms, at reception, on the service provider's website, or by asking a member of staff. You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the commissioner of the services, which is the body that pays for the NHS services you use.
https://www.solent.nhs.uk/media/1297/managing-concerns-and-complaints-policy.pdf
2.4 This Concerns and Complaints Policy applies to all directly and indirectly employed staff within Solent NHS Trust and other persons working within the organisation. 2.5 Responsibility for ensuring compliance with this policy rests with the Chief Nurse.
https://shared-d7-royalmarsden-publicne-live.s3.amazonaws.com/files_trust/s3fs-public/Concerns-and-Complaints-Policy-and-Procedure.pdf
MANAGING CONCERNS AND COMPLAINTS POLICY AND PROCEDURE Summary This policy is directed to all The Royal Marsden NHS Foundation Trust staff that have responsibility for managing and investigating concerns and complaints raised by patients, carers, patient representatives and any other user of the Trust. The policy also aims to
https://digital.nhs.uk/about-nhs-digital/contact-us/feedback-and-complaints
email [email protected], putting 'stage 1 complaint' in the subject line call our general enquiries line 0300 303 5678 (selecting option 2) You should put detailed complaints in writing to make sure we cover all your concerns.
https://www.surreyandsussex.nhs.uk/wp-content/uploads/2018/06/Complaints-Policy-para-4-6-revision-agreed-December-2017.pdf
complaints that are received about NHS care provided by SASH. The policy defines complaints and outlines staff roles and responsibilities for ensuring they are acted upon. Implementation of this policy contributes towards compliance with the following National
https://nhscomplaintsadvocacy.org/
NHS Complaints Advocacy Our advocacy service is a free and confidential service available to anyone who wants support to make a complaint to the NHS. An opportunity to talk to someone independent of the NHS The individual assistance you need to feel supported to make your complaint and throughout the complaints process.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
The commissioner will vary depending on the NHS service you are complaining about. If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. If your complaint is about services such as hospital care, mental health services,...Author: Department of Health And Social Care
http://www.uhs.nhs.uk/Media/Controlleddocuments/Governanceandsafety/ConcernsandComplaintsPolicyandProcedures.pdf
The policy clarifies the roles and responsibilities of Trust staff in assessing, acknowledging and investigating concerns or complaints and ensures that the complainant is listened to, is involved in decisions about how their concern or complaint is handled and receives an open, honest and proportionate response to their complaint.
https://www.nhslothian.scot/YourRights/ComplimentsConcernsComplaints/Pages/MakingAComplaint.aspx
If the NHS has fully investigated your complaint and you are still not happy, you can ask the Scottish Public Services Ombudsman (SPSO) to consider your complaint further. The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about. Sometimes this time limit will not apply.
https://assets.nhs.uk/prod/documents/nhs-website-complaints-policyv4-VV.pdf
Any member of staff receiving a complaint in person should document the details and pass them to the Service Desk without delay for official logging. Complaints must be registered from the date they are first received in the NHS website. It is essential that staff send all complaints to the Service Desk immediately upon receipt. The Service
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery. If you don't want to complain directly or your complaint hasn't been resolved, contact your local health board.
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.
http://www.nnuh.nhs.uk/patients-visitors/your-feedback/complaints-compliments-and-suggestions/nhs-complaints-policy/
The NHS complaints procedure covers complaints made by a person about any matter connected with the provision of NHS services by NHS organisations or primary care practitioners (GPs, dentists, opticians and pharmacists). The procedure also covers services provided overseas or by the private sector where the NHS has paid for them.
https://www.elht.nhs.uk/about-us/comments-concerns-and-compliments
Comments, Concerns and Compliments We value your comments and compliments about services provided by East Lancashire Hospitals NHS Trust. Learning from your experience will help improve services for you and other people.
https://assets.nhs.uk/prod/documents/NHS-Website-Complaint-Process-v8.pdf
The NHS Website Complaint Process . Action: User lodges complaint with the NHS website Service Desk At each stage of the complaints process, users can expect the following: A response within 30 business days. To be treated with respect and for responses to be courteous and relevant.
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