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http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
Citation, commencement, effect and application 1.—(1) These Regulations may be cited as the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. (2) These Regulations, except for regulations 2(3) and 11, come into force on 1st April 2009.
http://www.legislation.gov.uk/uksi/2009/309/contents/made
These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service. Skip to main content Skip to navigation
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers).
https://www.nursingtimes.net/archive/healthcare-commission-criticises-nhs-complaints-procedure-16-02-2009/
Healthcare Commission criticises NHS complaints procedure. 16 February, 2009 By NT Contributor. Complaints about treatment or wrong diagnosis make up one in five NHS cases sent for independent review, according to a report by the Healthcare Commission. The ...
https://www.lmc.org.uk/visageimages/guidance/2009/bma_nhs_complaints_2010.pdf
The NHS complaints procedure (England only) August 2009 Introduction This document has been produce to provide LMCs, practices and GPs with guidance on the requirements of the NHS complaints system, including advice on how to deal with complaints that come into the practice.
http://www.uhs.nhs.uk/Media/Controlleddocuments/Governanceandsafety/ConcernsandComplaintsPolicyandProcedures.pdf
for the Local Authority and National Health Service Complaints (England) Regulations 2009, meets the requirements of the NHS Constitution and Duty of Candour, and ensures compliance with commissioner, regulatory and good practice requirements.
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body. A complaint made by an employee about any matter relating to their employment.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
The commissioner will vary depending on the NHS service you are complaining about. If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. If your complaint is about services such as hospital care, mental health services,...Author: Department of Health And Social Care
https://nhscomplaintsadvocacy.org/
NHS Complaints Advocacy is a free, independent and confidential service available to anyone who wants support to make their complaint to the NHS.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints …
https://wildeaboutobesity.blogspot.com/2009/12/fighting-system-nhs-complaints.html
Monday, 21 December 2009. Fighting the System: NHS Complaints Procedures The first feature article I wrote for Mensa’s monthly glossy magazine was about medical and dental negligence and the uselessness, cruelty and bias of the NHS Complaints Procedures, and was entitled ‘Fighting the …
https://psnc.org.uk/contract-it/essential-service-clinical-governance/complaints/
The Clinical Governance Framework requires all pharmacy contractors to have in place arrangements which comply with the requirements of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (the Regulations), for the handling and consideration of any complaints. The Regulations were the outcome of a 2006 Department of Health project, launched …
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
The complaints procedure for adult social care is set out in regulations, which cover both the local authority and NHS procedures. The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009.
http://www.bma.org.uk/-/media/Files/PDFs/Practical%20advice%20at%20work/Doctors%20as%20managers/gpnhscomplaintsproc.pdf
British Medical Association The NHS complaints procedure (England only): guidance for primary care 3 When a complaint is made on behalf of a child, the practice must be satisfied that there are reasonable grounds for the complaint being made by this individual rather than the child.
https://nhscomplaintsadvocacy.org/how-to-make-a-complaint-about-an-nhs-service/
community NHS services, such as District Nursing, Podiatry, or Chiropody you will need to complain to the appropriate NHS Trust; The NHS complaints procedure focuses on resolving your complaint directly with the service. This is called local resolution.
http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
obligations to provide an accessible and suitably responsive complaints procedure for service users. Legal obligations The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
Complaints procedure We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process for raising a formal complaint.
https://www.ombudsman.org.uk/about-us/our-principles/principles-good-complaint-handling
Complaints about UK government departments and agencies in 2017-18 Ignoring the alarms: How NHS eating disorder services are failing patients; Maintaining momentum: driving improvements in mental health care; Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
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