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https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance Updated 14 October 2015. ... If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England.Author: Department of Health And Social Care
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Everyone who provides an NHS service in England must have their own complaints procedure. You can often find information in waiting rooms, at reception, on the service provider's website, or by asking a member of staff. You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the ...
https://www.england.nhs.uk/
NHS England and NHS Improvement have come together as a single organisation. Our aim is to better support the NHS and help improve care for patients. We will shortly have one website, and in the meantime you can continue to use our existing sites ...
https://www.theguardian.com/society/2011/jun/28/nhs-patients-complaints-review
Jun 27, 2011 · NHS patients' complaints procedure must be reviewed 'immediately' ... Mon 27 Jun 2011 19.01 EDT First published on Mon 27 Jun 2011 19.01 ... The report covers the complaints system in England ...
https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (SI 2011/704) (CCRAWR 2011) were made in exercise of the Welsh Ministers’ powers under CHSA 2003 and NHSRWM 2008. The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements.
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...
https://www.sehd.scot.nhs.uk/dl/DL(2016)19.pdf
THE NHS SCOTLAND MODEL COMPLAINTS HANDLING PROCEDURE 1. The Scottish Government and NHS Scotland are jointly committed to developing a culture of openness and transparency in NHS Scotland, that values all forms of feedback, including complaints, and uses it to continuously improve services. 2. The Patient Rights Act (Scotland) 2011
https://phw.nhs.wales/use-of-site/complaints/
Complaints relating to compliance with Welsh Language Standards. Public Health Wales is implementing the Welsh Language Standards Regulations (No.7) 2018. If you wish to raise a complaint relating to Public Health Wales’ compliance with the Welsh Language Standards, you can contact us in …
https://www.youtube.com/watch?v=ldnHs7Fdsm4
May 10, 2011 · Here we explain what you can do if you have any reason to complain about the health service in England & Wales. The NHS Complaints procedure was revamped in …
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/data-on-written-complaints-in-the-nhs-2011-12
Aug 29, 2012 · Data on Written Complaints in the NHS - 2011-12 . ... The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients ...
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/255615/NHS_complaints_accessible.pdf
The successes and failures of the National Health Service (NHS) have been debated ... complaints in NHS hospital care in England and, in doing so: ... In July 2011, the Health Select Committee published its report on Complaints and Litigation. On complaints, the Committee: ...
https://www.medicalprotection.org/docs/default-source/default-document-library/nhs-complaints---wales.pdf?sfvrsn=0
The current regulations on NHS complaints in Wales came into force on 1 April 2011. The regulations, along with guidance, are designed to make complaints handling open and accountable, fair and proportionate, and patient-focused – with a view to seeking continuous improvement. Advice correct as of October 2015 NHS Complaints Procedure
http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
obligations to provide an accessible and suitably responsive complaints procedure for service users. Legal obligations The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with
http://www.legislation.gov.uk/wsi/2011/704/contents/made
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (“the Regulations”) make new arrangements for the notification and consideration of and response to concerns notified by persons in respect of services provided by or under arrangements with the National Health Service in Wales.
https://www.dentalprotection.org/uk/articles/the-ombudsman
Listening and Learning: the Ombudsman’s review of complaint handling by the NHS in England 2011-12; Report of an investigation of a complaint about a dentist in Staffordshire; The Ombudsman takes the view that complaints handling should be ‘Do it once do it right’.
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