Nhs Complaints Procedure Northern Ireland

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Raising a concern or making a complaint about health ...

    https://www.nidirect.gov.uk/articles/raising-concern-or-making-complaint-about-health-services
    If you are unhappy with the treatment you receive from the health and social care service in Northern Ireland, the quality of care provided by a nursing home or treatment you have paid for at a private clinic, you have the right to raise a concern or raise a complaint.

Introduction to the NHS complaints procedure - The MDU

    https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
    May 04, 2017 · Complaints excluded from the procedure. Complaints made by one NHS body against another. Complaints made by employees relating to their work for an NHS body. Oral complaints resolved to the complainant's satisfaction within one working day. Complaints about something that has previously been complained about and resolved.

How to make a complaint about NHS services - Citizens Advice

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
    The care you receive from the NHS is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you how to make a complaint using the NHS complaints procedure. receive or have received services from the body concerned, or are someone who is ...

Complaints Procedures Department of Health

    https://www.health-ni.gov.uk/articles/complaints-procedures-doh
    Our complaints procedure is not a substitute for your right to complain to the Northern Ireland Public Services Ombudsman's Office. You should note, however, that the Northern Ireland Public Services Ombudsman will generally expect you to have used all the steps of the Department’s internal Complaints Procedure before accepting your complaint.

How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).

Clinical negligence in the NHS - taking legal action ...

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/taking-your-complaint-against-the-nhs-to-court/clinical-negligence-in-the-nhs-taking-legal-action/
    If you're thinking about taking legal action about clinical negligence, you should get specialist legal advice as soon as possible -see below. If you start a claim for clinical negligence, this shouldn’t normally prevent or delay your complaint being investigated through the NHS complaints procedure if you want it to be.

NHS Complaints Procedure - Wales

    https://www.medicalprotection.org/uk/articles/nhs-complaints-procedure---wales
    NHS Complaints Procedure - Wales ... Scotland or Northern Ireland, where joint arrangements are in place. Raising a concern Although it is usually the patient who raises a concern, anyone, including the patient’s representative or NHS staff, can do so, although …

How do I complain about my dental treatment? - NHS

    https://www.nhs.uk/common-health-questions/dental-health/how-do-i-complain-about-my-dental-treatment/
    If you're not happy with the way your complaint was handled – either by the dental practice or NHS England – you may wish to contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO makes the final decision on complaints that haven't been resolved by NHS England.

NHS Complaints FODO

    https://www.fodo.com/guidance/nhs-complaints/
    keep a record of the complaints and copies of correspondence (separate from the eye examination record) provide information surrounding the complaints procedure to patients; Complaints procedure outlined in paragraph 11 of the GOS Regulations. NHS complaints system Northern Ireland

How to complain about healthcare services Cancer ...

    https://www.cancerresearchuk.org/about-cancer/cancer-in-general/treatment/access-to-treatment/complaint/how-to
    Sep 12, 2017 · The first step is to contact the complaints manager. There's one in every hospital and large medical practice. They will give you a copy of the complaints procedure. You can also complain to the commissioner of services. The commissioner pays for the NHS service you use. Contact NHS England to complain about your GP practice or pharmacist.

Comments and complaints - Contact us - NHS Health Scotland

    http://www.healthscotland.scot/contact-us/comments-and-complaints
    NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.

Complaints Procedure - Kingsbridge Private Hospital

    https://kingsbridgeprivatehospital.com/Patient-Information/Complaints-Procedure
    The Regulation and Quality Improvement Authority (RQIA) is a Regulatory Body and will have no part to play in the resolution of complaints. However, RQIA will be notified of any breach of regulations or associated standards and will review the matter and, as a Regulatory Body, will take whatever appropriate action is required.

Resolving problems and making a complaint about NHS care ...

    https://www.ageuk.org.uk/globalassets/age-cymru/documents/information-guides-and-factsheets/fs66w.pdf
    3 The system for NHS complaints in Wales 6 ... Different rules apply in England, Northern Ireland and Scotland. Contact Age UK, Age NI and Age Scotland respectively for further information – see ... Sections 3 to 5 below go on to detail the formal NHS complaints procedure

How to complain if you're unhappy with your GP or doctor's ...

    https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
    If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you. ... the NHS complaints process may be slightly different. ... Northern Ireland ...

NHS complaints procedure : PSNC Main site

    https://psnc.org.uk/contract-it/essential-service-clinical-governance/complaints/
    NHS complaints procedure. Please note, this page is intended for community pharmacy owners. If you are a patient or member of the public who wishes to raise an issue about a pharmacy, the first step is to speak to a member of the pharmacy team directly.

Complaints procedure - Department of Health and Social ...

    https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
    What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...

Timeframes for responding to patient complaints explained

    https://www.medeconomics.co.uk/article/1306857/timeframes-responding-patient-complaints-explained
    NHS patients have 12 months from the date of an incident, or the date they first became aware of a problem, to make a complaint. When responding, practices do not have the same luxury of time, so it is important to be aware of the limits set out by the NHS complaints procedure for acknowledging, investigating and responding to complaints.



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