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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in legislation.
http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 Made - - - - 23rd February 2009 Laid before Parliament 27th February 2009 Coming into force in accordance with regulation 1(2) and (3) The Secretary of State, in exercise of the powers conferred by sections 113(1), (3) and (4), 114(1), ...
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Providers should monitor complaints over time, looking for trends and areas of risk that may be addressed. Staff and others who are involved in the assessment and investigation of complaints must have the right level of knowledge and skill. They should understand the provider's complaints process and be knowledgeable about current related guidance.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care
http://www.legislation.gov.uk/uksi/2009/309/contents/made
These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers).
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
https://www.msg.scot.nhs.uk/wp-content/uploads/Circulars/DL's/NHS%20Model%20Complaints%20Handling%20Procedure%20-%203%20October%202016.pdf
Improve NHS Services in Scotland recommended that a revised, standardised complaints process for NHS Scotland should be developed, building on the requirements of the legislation, and ‘Can I Help You?’ guidance for handling and learning from feedback, comments, concerns or complaints about NHS health care services. This document
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/taking-your-complaint-against-the-nhs-to-court/clinical-negligence-in-the-nhs-taking-legal-action/
If you're thinking about taking legal action about clinical negligence, you should get specialist legal advice as soon as possible -see below. If you start a claim for clinical negligence, this shouldn’t normally prevent or delay your complaint being investigated through the NHS complaints procedure if you want it to be.
https://www.pohwer.net/nhs-complaints-advocacy
NHS Complaints Advocacy is a free, independent and confidential service which can support anyone who is unhappy with their NHS care or treatment and is thinking …
https://www.gov.scot/publications/new-model-nhs-complaints-handling-procedure-review-first-year/pages/3/
Mar 26, 2019 · NHS Grampian call all stage 2 complainants to clarify issues, explain the process and offer a meeting. NHS Borders aim to contact complainants within 24 hours of complaint receipt to clarify issue to be addressed, to establish what outcome they want to achieve and explain the complaints process. Observations: 1.
https://researchbriefings.files.parliament.uk/documents/CBP-7168/CBP-7168.pdf
NHS Complaints Procedures in England By Thomas Powell, Elizabeth Parkin Philip Loft Inside: 1. Overview. 2. The standard NHS complaints process 3. Inquiries into complaints procedures 4. The Health Service Ombudsman 5. Medical negligence 6. Judicial review 7. Complaints about individual healthcare professionals: professional regulation 8.
https://www.nhs.uk/about-the-nhs-website/aboutnhschoices/aboutus/documents/120117-nhs-choices-complaints-policy-v2-d01.pdf
NHS CHOICES COMPLAINTS POLICY Feb 2014 V2 6 THE AIMS OF THE POLICY 7. The aims of the policy are to ensure that the complaints process is flexible and responsive to the needs of individual complainants. In addition, it emphasises the need to communicate effectively with complainants and involve them in the decisions
https://law.gov.wales/publicservices/health-services/nhs-complaints/?lang=en
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (SI 2011/704) (CCRAWR 2011) were made in exercise of the Welsh Ministers’ powers under CHSA 2003 and NHSRWM 2008. The regulations set out the process for making NHS complaints in Wales and access to the redress arrangements.
https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2019-10-14/300/
Oct 14, 2019 · The NHS complaints procedure, including the process for investigating and responding to a complaint is set out in secondary legislation, primarily the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Anyone wishing to make a complaint can do so either to the service provider or to the commissioner.
https://assets.nhs.uk/prod/documents/nhs-website-complaints-policyv4-VV.pdf
NHS WEBSITE COMPLAINTS POLICY 12. The policy sets out the way in which complaints are to be managed. It emphasises the importance of prompt resolution wherever possible. The policy also sets out the timeframes for responding to complaints, individuals’ roles in the process and the reporting structure for complaints information. THE POLICY
https://www.lonsdalemedicalcentre-kent.nhs.uk/media/content/files/Complaints%20policy%20(short)%20for%20website.pdf
complaints process. In addition, the process is included on the practice website, and a complaints leaflet is also available from reception. The information provided is written in conjunction with this policy and refers to the legislation detailed in paragraph one. 1.4 Responsible person
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