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http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 Made - - - ... and 11 come into force on 1st April 2010. (4) The following provisions shall cease to have effect on 1st April 2010— ... (Complaints) Regulations 2004(c); “the 2006 Act” means the National Health Service Act 2006 ...
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
NHS complaints guidance Updated 14 October 2015. ... Contact your local citizens’ advice bureau for support with complaints about the NHS, social services or local authorities.Author: Department of Health And Social Care
http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
PAGE 6 NHS COMPLAINTS IN ENGLAND: REGULATIONS AND PRINCIPLES NHS COMPLAINTS IN ENGLAND: REGULATIONS AND PRINCIPLES PAGE 7 The consequences of handling a complaint poorly At MPS, we are often called on to assist members when a complaint has been referred for independent review.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.eastamb.nhs.uk/Policies/corporate/complaints-policy.pdf
Complaints Policy (Complaints, Concerns, Comments and Compliments Policy) Document Reference POL031 Document Status Approved ... and meeting the legal requirements under the Equality Act 2010 and the specific elements of the ... EEAST must comply with the NHS Complaints (England) Regulations 2009 and also meet the
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16. ... Complaints in the NHS (Department of Health guidance) Complaints matter (Care Quality Commission, December 2014) ... SCIE guide 15 (Social Care Institute for Excellence, June 2010 (updated May 2013)) General resource. For all services. NHS Constitution ...
http://www.legislation.gov.uk/ssi/2010/208/contents/made
These Regulations provide for arrangements for the provision of general dental services under the National Health Service in Scotland, and for the preparation and maintenance by each Health Board in Scotland of a dental list.
https://phw.nhs.wales/use-of-site/complaints/
Complaints relating to compliance with Welsh Language Standards. Public Health Wales is implementing the Welsh Language Standards Regulations (No.7) 2018. If you wish to raise a complaint relating to Public Health Wales’ compliance with the Welsh Language Standards, you can contact us in …
https://pensions.gov.scot/nhs/scheme-governance-and-legislation/consultations
Consultation procedures for any proposed changes to the NHS Scotland pension schemes. Before making any changes to the regulations of any of the NHS Scotland pension schemes, Scottish Ministers are required by law to formally consult the people (or their …
https://www.gov.scot/publications/help-guidance-handling-learning-feedback-comments-concerns-complaints-nhs-health-care-services/pages/4/
Mar 29, 2012 · This guidance is for the NHS and their health service providers to assist them in handling and responding to feedback, comments, concerns and complaints raised in relation to health care in accordance with the Patient Rights (Scotland)Act 2011.
https://pensions.gov.scot/nhs/scheme-governance-and-legislation/regulations
The National Health Service Superannuation Scheme (Scotland) (Additional Voluntary Contributions) Regulations 1998 (SI 1998/1451) (as amended by SSI 2001/465, SSI 2004/62, 2006/307, 2008/92, 2008/225, 2010/22, 2010/369, 2011/364, 2014/154, 2015/96, 2017/27, 2018/124); Regulations provide opportunity to make additional pension savings through an ...
https://www.england.nhs.uk/about/equality/equality-hub/resources/legislation/
The Equality Act 2010 established equality duties for all public sector bodies which aim to integrate consideration of the advancement of equality into the day-to-day business of all bodies subject to the duty. NHS England has produced a document for NHS commissioners on …
http://www.qehkl.nhs.uk/Documents/ComplaintsPolicy.pdf
The Complaints Manager who, for the purposes of the NHS Complaints Procedure, carries the responsibilities of designated ‘Complaints Manager’ (as defined in the Regulations). The Complaints Manager will be responsible for managing the day to day procedure for …
https://www.uclh.nhs.uk/aboutus/wwd/Annual%20reviews%20plans%20and%20reports%20archive/Annual%20Complaints%20Report%202017-2018.pdf
focussed on an analysis of the formal complaints that the trust receives and is produced to comply with NHS Complaints Regulations (2009). The purpose of this annual report is to: - provide assurance that the Trust follows its Complaints Policy and Procedures when investigating and responding to formal complaints addressed to the Trust.
https://www.nhs.uk/using-the-nhs/about-the-nhs/quality-accounts/about-quality-accounts/
The NHS (Quality Accounts) Regulations 2010 set out the legal requirement to send Quality Accounts to one Healthwatch only. This is a minimum requirement aimed at reducing the administrative burden on providers. Find local Healthwatch offices. Overview and Scrutiny Committees
https://www.farehamandgosportccg.nhs.uk/Downloads/Final%20complaint%20policy.pdf
10. COMPLAINTS THAT CANNOT BE DEALT WITH UNDER THIS POLICY 10.1 The following complaints will not be dealt under the NHS Complaints Regulations 2009: A complaint made by a local authority, NHS body, Primary care provider or independent provider A complaint made by an employee of a local authority or NHS body about any matter
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
Social care complaints regulations. ... out in regulations, which cover both the local authority and NHS procedures. The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 ... for people whose adult social care is not arranged or provided by local authorities came into effect on 1 October 2010.
https://www.landmarkchambers.co.uk/wp-content/uploads/2018/06/16.-18-03-08-Complaints-Chapter-NHS-Law-and-Practice-Book-v5.pdf
The NHS Complaints Procedure 6. The NHS complaints procedure is governed by the Local Authority Social Service and National Health Service Complaints (England) Regulations 2009 (“the omplaints Regulations”), made under sections 113, 114, 115 and 195 of the Health and Social Care (Community Health and Standards) Act 2003.
https://law.gov.wales/publicservices/health-services/public-involvement-scrutiny/?lang=en
Part 12 of the National Health Service (Wales) Act 2006 (NHSWA 2006) makes provision about public involvement and scrutiny. Its provisions are summarised below. See also the page on 'complaints'. Community Health Councils Section 182 of NHSWA 2006 …
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