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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.
https://www.healthwatch.co.uk/report/2020-01-15/shifting-mindset-closer-look-complaints
Jan 15, 2020 · Hospitals, indeed the NHS more broadly, need to shift the mindset on complaints. Reporting needs to look beyond the numbers and response times and focus more on how to effectively demonstrate to patients and the public what has been learnt.
https://www.england.nhs.uk/contact-us/complaint/
This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate? Your local Healthwatch can help you find independent NHS complaints advocacy services in your area. You can also contact social services at your local council and ask about advocacy services. Find your local social services.
https://statswales.gov.wales/Catalogue/Health-and-Social-Care/NHS-Performance
NHS performance A range of statistics covering delayed transfers of care, complaints and ambulance response times.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · Visit NHS inform for more information about NHS feedback, complaints and your rights. They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential.
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.
https://www.nhs.uk/about-the-nhs-website/aboutnhschoices/aboutus/documents/120117-nhs-choices-complaints-policy-v2-d01.pdf
29. In line with Whitehall’s current standard response times, response to complaints should be within 20 working days as an absolute maximum but NHS Choices should seek for responses to be as soon as possible without compromising the quality of the response. Complaints Involving Other Organisations 30.
https://www.southernhealth.nhs.uk/EasysiteWeb/getresource.axd?AssetID=23307
All letters of response should be written as befitting the Chief Executive of an NHS organisation – as that’s who they will be coming from and who has ultimate responsibility for all complaints. Letters of response should: Advise who has investigated the issues, giving name and position.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/nhs-complaints-who-is-your-complaint-against/nhs-hospital-complaints/
The care you receive in a NHS hospital is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with a NHS hospital. This information applies to all patients in NHS hospitals. It also ...
https://www.royalfree.nhs.uk/contact-us/compliments-and-complaints/nhs-complaints-procedure/
Follow the NHS Complaints procedure advice on this page. ... We understand that there are times when you may not feel satisfied with the response you receive from the member of hospital staff you have spoken to about your concern, or the patient advice and liaison service (PALS) at …
https://www.nuffieldtrust.org.uk/resource/ambulance-response-times
Background. In July 2017, NHS England announced a new set of performance targets for the ambulance service. The new standards are set out in the addendum to the Handbook to the NHS Constitution.The redesigned system is a triage system, which focuses on a patient's clinical needs and aims to ensure that the highest quality and most appropriate response is provided for each patient first time.
https://www.independent.co.uk/news/health/nhs-ambulance-response-time-targets-seriously-ill-injured-patients-efficiency-drive-secret-plans-a7690476.html
May 01, 2017 · News > Health Revealed: NHS Ambulances fail to reach most seriously ill and injured patients in time despite efficiency drive. Exclusive: Unions accuse NHS England of 'manipulating' response time ...
https://bcuhb.nhs.wales/contact-us/complaints/
Complaints We aim to provide the very best care and treatment and it is important that we welcome comments and learn from people’s experiences, good or bad. ... A complaint is when you feel unhappy about any service provided by the NHS. By telling us about your complaint, we can apologise to you, investigate and try to put things right. ...
https://www.nhslanarkshire.scot.nhs.uk/complaints/
If your complaint relates to a health service and a social work service, the response will depend on whether these services are being provided through a single, integrated health and social care partnership. For further details please contact NHS Lanarkshire. Complaints that …
https://nhscomplaintsadvocacy.org/raising-concerns/
The VoiceAbility NHS Complaints Advocacy service can give you information about other options and who to contact if the outcome that you are looking for cannot be obtained through the NHS complaints process. Contact our Helpline on 0300 330 5454 or email us at [email protected]. Step 3
https://www.uclh.nhs.uk/aboutus/wwd/Annual%20reviews%20plans%20and%20reports%20archive/Annual%20Complaints%20Report%202017-2018.pdf
complaints and response times met are noted. There is evidence from the trust board minutes that there are regular discussions about complaints e.g.) May 2017 Board minutes notes discussions about response times to complaints and the rise in transport complaints. What happens if complainants are not satisfied with the trust’s handling of
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
The care you receive from the NHS is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you how to make a complaint using the NHS complaints procedure. receive or have received services from the body concerned, or are someone who is ...
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